Benderson Family Skilled Nursing and Rehab Center
Strong Medicare quality ratings; families often praise effective physical therapy department. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
This facility is well-regarded for its physical therapy and clean environment, making it a potential candidate for long-term care. However, if you are seeking short-term rehabilitation, be aware that some families feel these patients are not the primary focus; ensure you have clear, written expectations regarding the level of supervision your loved one will receive before admission.
Google Reviews
Google Reviews
10 reviews on Google“Benderson Family Skilled Nursing and Rehab Center receives polarized feedback, with some residents praising the therapy department and facility cleanliness, while others report significant frustration regarding communication and the prioritization of long-term residents over short-term rehab patients. Families should be aware that while the environment is often described as welcoming, there are concerns regarding administrative responsiveness and the facility's ability to manage specific short-term rehabilitation needs effectively.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Clean, well-maintained facility
- Kind and caring nursing staff
Concerns
- Poor administrative communication and scheduling (mentioned by 2 reviewers)
- Short-term rehab patients feel deprioritized compared to long-term residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such an impressive 5-star CMS rating for staffing and inspections, how do you ensure that the high level of personalized care is maintained as the facility stays busy?
- 2We are looking for great physical therapy support; could you tell us more about the success stories you've seen in your rehab department?
- 3How does the administration keep families updated on changes in care plans or daily schedules to ensure we are always in the loop?
- 4How do you balance the needs of short-term rehabilitation patients with your long-term residents to make sure everyone feels prioritized?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating immediate care?
Personalized based on this facility's data
Key Review Excerpts
“All staff were kind and caring. Nursing staff were professional yet you were treated like family. That is true for all of the departments. The food was excellent and rooms were kept clean. Thanks to the therapy department as they prepared me to be able to walk again.”
“My wife came in as a short-term rehabilitation patient after a hospital stay for seizures, needing watchful supervision and physical therapy, assistance and rest. That seems to be a sideline for this facility. Attention is understandably focused on the more permanent residents.”
“The person forgot she scheduled a meeting with me so I had to wait for her to be found. Then told me her facility couldn't help me with my husband. Wish she told me that thru email or phone call.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 15 deficiencies across four surveys with one complaint-triggered issue regarding bathroom safety equipment. The most recurring problems involve care planning and assessment, safety equipment and electrical systems, and medication management. All deficiencies have correction dates provided, though recent surveys in 2025 show ongoing issues with fire safety systems and care quality, suggesting some problems may persist despite reported corrections.
Jun 12, 2025Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 13, 2025Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 5, 2024Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 17, 2022Routine6
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Benderson Family Skilled Nursing and Rehab Center
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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