The Havens at Antelope Valley Assisted Living
Limited public data on The Havens at Antelope Valley Assisted Living. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 31 Google reviews
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What this means for your family
The Havens is an excellent choice for families prioritizing emotional care, as the staff is consistently described as loving and attentive. However, you must prepare for potential financial volatility, as multiple reviewers have flagged significant annual price increases and disputes over billing for unprovided services.
Google Reviews
Google Reviews
31 reviews on Google“Families considering The Havens at Antelope Valley will find a community widely praised for its compassionate, family-oriented staff and engaging daily activities. While many residents thrive in the memory care and assisted living wings, some families have raised serious concerns regarding significant annual price increases and billing discrepancies for unprovided services.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Engaging daily activities and social events
- Clean and beautifully maintained facilities
- Warm, welcoming, and family-like atmosphere
Concerns
- Significant and frequent price increases
- Billing for services not provided or for residents not present (mentioned by 2 reviewers)
- Inconsistent food quality and meal delivery (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Responds to almost all reviews with highly personalized, warm, and empathetic messages for 5-star ratings. For negative reviews, the owner uses a professional, solution-oriented approach, often providing specific contact names and email addresses to move the conversation offline.
Questions for Your Tour
- 1It's wonderful to see how much care goes into maintaining such a beautiful and clean facility; how do you ensure that the warm, family-like atmosphere is felt by new residents during their first few weeks?
- 2We've heard great things about the engaging daily activities here, so could you walk us through what a typical weekly social calendar looks like for the residents?
- 3Regarding the dining experience, how do you manage meal delivery and ensure that food quality remains consistent for every resident at every meal?
- 4We noticed the management is very active in responding to feedback, which we appreciate; how does the administration typically communicate important updates or changes to the families?
- 5Can you explain the process for handling medical emergencies or urgent care needs during the overnight hours?
- 6As we plan for the long term, how do you handle adjustments to service fees or monthly billing to ensure there are no unexpected surprises for the family?
Personalized based on this facility's data
Key Review Excerpts
“The most important factor for me is the incredible kindness, patience, and love that is shown b”
“The staff was always there when he needed them—kind, attentive, gentle, and genuinely caring in a way that felt like family.”
“I was impressed with how well the staff members gauged and dealt with each individual resident’s quirky behavior.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jun 15, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
May 28, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 24, 2026InspectionClean
The facility underwent an unannounced annual visit on March 24, 2026. The inspection noted that common areas, kitchen, and resident rooms were generally clean and in good repair. Specifically, the report states that no immediate health and safety hazards were observed during the day of inspection.
Jan 14, 2026ComplaintClean
The report details two separate complaint investigations conducted on 1/14/2026. The first investigation substantiated that the facility failed to report a resident's fall incident to CCLD. The second investigation found the allegation of not seeking medical attention to be unsubstantiated. Only one deficiency was cited, related to failure to report an incident.
Jan 10, 2026ComplaintClean
The report details a complaint investigation conducted on multiple dates, with the final review date being 01/10/2026. All allegations cited (e.g., staff response time, call button access, meeting needs, showering, securing in wheelchair, communication, cleanliness, physical therapy) were ultimately deemed UNSUBSTANTIATED based on interviews and record reviews. No deficiencies were formally cited in this report.
Dec 17, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Sep 13, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Aug 6, 2025ComplaintClean
This was a Complaint Investigation report conducted on 08/06/2025, following an initial complaint visit on 07/11/2025. The investigation substantiated the allegation that staff did not ensure the facility was kept clean, safe, and sanitary. The primary deficiency cited relates to the cleanliness and sanitation of the laundry rooms.
Ownership & Operations
Who Operates This Facility
Welltower Pegasus Tenant LLC; Psl Associates LLC
KATHERINE ALEMAN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit pegasusseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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