Desert Canyon Post Acute, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 95 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (30 vs median 13.0)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Worst in ABBY GL, LLC chain
What this means for your family
This facility is a strong candidate for patients needing intensive physical therapy and wound care, as many families report significant recovery progress. However, you must be vigilant about hygiene and response times, as multiple reviewers have noted instances of neglect and slow communication during night shifts. We recommend conducting an unannounced visit during evening hours to assess staffing levels personally.
Google Reviews
Google Reviews
95 reviews on Google“Families often praise the facility for its effective rehabilitation services and the compassionate, friendly nature of the nursing and therapy teams. However, there are serious, recurring allegations regarding neglect, specifically concerning hygiene, delayed response to call lights, and inadequate wound care. While many recent visitors find the facility clean and welcoming, some long-term family members report significant issues with staffing levels and communication during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy
- Compassionate and friendly nursing staff
- Clean and well-maintained environment
- Welcoming admissions and administrative process
Concerns
- Neglect regarding hygiene and timely care (mentioned by 3 reviewers)
- Slow response times from night staff (mentioned by 2 reviewers)
- Inadequate wound care or infection management (mentioned by 2 reviewers)
- Poor communication from administrative staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
The owner uses personalized, warm, and appreciative language for 5-star reviews, but relies on a single, repetitive template for all 1-star reviews regardless of the specific complaint.
Questions for Your Tour
- 1I noticed some great feedback about your physical therapy team; how does the rehab process work for new residents?
- 2Since the nursing staff is often described as so friendly, how do you ensure that level of care continues during the overnight shifts?
- 3What specific protocols do you have in place to ensure timely hygiene care and regular monitoring for all residents?
- 4How does the clinical team manage wound care and infection prevention to keep everyone healthy?
- 5Can you tell me about the daily activities and social events available to keep residents engaged and active?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“He is stronger & eagerly participated with the therapists. He looks great and seems more like his old self.”
“The staff at Desert Canyon Post Acute are exceptionally friendly, attentive, and genuinely caring. Every team member I encountered went out of their way to be helpful and make the environment feel comfortable and welcoming.”
“I had a stroke and was able to get better with the amazing team at Desert canyon. I am very blessed to have this family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent quality concerns with 131 deficiencies across 28 surveys, including 46 complaint-triggered violations where families reported problems. The most frequent issues involve accident prevention and safety hazards, infection control programs, and medication management including proper labeling and unnecessary drug use. While all deficiencies show correction dates, the recurring patterns across safety, infection control, and pharmacy services suggest ongoing challenges with maintaining consistent standards of care.
Feb 26, 2026Routine30
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Dec 3, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Dec 1, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Nov 25, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 18, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nov 13, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Federal Penalties
Payment Denial
Jun 20, 2024
35-day denial
Ownership & Operations
Who Operates This Facility
Desert Canyon Post Acute, LLC
for profit
Ownership & Management
Owners
Abby Gl LLC
Owner · Organization
Ellie LLC
Owner · Organization
Sims, James
Owner
Cruz, Julio
Owner (parent company)
Lynch, Jose
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit desertcanyonpostacute.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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