Haven of Sedona
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 187 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (24 vs median 6.0)
- High staff turnover (52%)
- High RN turnover (54%)
Bottom 25% in AZ · Below recommended RN staffing · Below chain average · No penalties on record · Abuse citation
What this means for your family
This facility offers excellent physical therapy and a highly engaging activities program, which many residents find beneficial for recovery. However, the recurring reports of slow response times and inconsistent communication are significant red flags. We strongly recommend visiting during a weekend or evening to observe staffing levels firsthand and asking management specifically how they handle medication administration and call-light response protocols.
Google Reviews
Google Reviews
187 reviews analyzed“Haven of Sedona receives polarized feedback, with many reviewers praising the facility's recent renovations, scenic views, and specific staff members in nursing and physical therapy. However, a significant number of families report serious concerns regarding neglect, slow response times for call lights, and poor communication from management. While many patients report successful rehabilitation, others describe a facility that is understaffed and unresponsive to basic medical and nutritional needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly rated physical therapy department
- Modern, clean, and well-maintained facility
- Compassionate and attentive individual nursing staff
- Engaging activities and recreation programs
Concerns
- Understaffing leading to neglect and slow response times (mentioned by 12 reviewers)
- Poor communication regarding medical care and discharge planning (mentioned by 6 reviewers)
- Inadequate or poor-quality food and lack of snack options (mentioned by 5 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to family feedback online; what is your formal process for keeping families updated on changes in a resident's medical condition or care plan?
- 2Given that your physical therapy department is highly regarded, how do you integrate those services into the daily routine for residents who need ongoing rehabilitation?
- 3What specific protocols do you have in place to ensure that medication administration is accurate and timely for every resident?
- 4I see that you offer a variety of recreation programs; could you walk me through how you tailor these activities to residents with different levels of mobility and interest?
- 5When a resident presses their call light, what is your facility's internal goal for response time, and how do you ensure staff are available to meet those needs during peak hours?
- 6How do you handle dietary preferences and nutritional needs, and is there flexibility for residents to access snacks or meals outside of the standard dining schedule?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department was outstanding Jalaina, Dawn, Marj, Carlos, Alicia, and Daphne were not only skilled and motivating, but also genuinely caring.”
“I arrived on a Saturday early afternoon to noise of bed alarms going off and residents yelling I need help here, I need help. Please help me! That was very disconcerting.”
“Michelle the activities director is simply amazing. She loves what she does, her clients and it shows in her actions and words.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering investigations, with recurring issues around protecting residents from abuse and neglect that persist across recent surveys. The facility shows repeated problems with medication management, resident care planning, and safety supervision. While all deficiencies show correction dates, the pattern of ongoing complaint-driven investigations and repeat violations in critical areas like abuse prevention raises concerns about sustained quality improvements.
Aug 19, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 5, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 12, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 9, 2025Routine11
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Apr 9, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Oct 14, 2025ComplaintCleanReport
The Complaint survey was conducted on October 14, 2025 with the investigation of the following complaints 2639819. The census was 82. There were no deficiencies cited.
Sep 10, 2025ComplaintCleanReport
An onsite complaint survey was conducted on September 10, 2025 through September 11, 2025 for the investigation of intake #00144537, 00144339. There were no deficiencies cited.
Aug 19, 2025Complaint
Investigation of complaints 00141204 and 00141507 was conducted on August 19, 2025. The following deficiencies were cited:
Based on clinical record review, resident and staff interviews, facility documentation and policy review and the State Agency complaint tracking system, the facility failed to follow their abuse reporting policy following an allegation of abuse for one resident (#11).Â
Based on clinical record review, resident and staff interviews, and facility documentation and policy review, the facility failed to ensure that an allegation of abuse for one resident (#11) was reported to the State Agency (SA) within the required timeframe.Findings include:Â
Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that one resident (#11) was given an advance notice prior to a roommate change. The deficient practice could result in resident's preference to choose her roommate was not considered.Â
Based on clinical record review, resident and staff interviews, facility documentation and policy review and the State Agency complaint tracking system, the facility failed to follow their abuse reporting policy following an allegation of abuse for one resident (#11). The deficient practice could result in continued abuse and neglect to residents. Findings include:Â
Based on clinical record review, resident and staff interviews, and facility documentation and policy review, the facility failed to ensure that an allegation of abuse for one resident (#11) was reported to the State Agency (SA) within the required timeframe. The deficient practice could result in resident not protected from continued abuse. Findings include:Â
Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that one resident (#11) was informed before a roommate change and notification was documented in clinical record.
Aug 4, 2025Complaint
The investigation of Complaints 00138423, 00135033, 00136206, 00137429, 00137427, 00137966 was conducted on August 4, 2025 through August 5, 2025. The following deficiencies were cited:
 The facility failed to implement their abuse policy involving an allegation of abuse with one resident (#5).
The facility failed to ensure an allegation of resident (#5) abuse was reported to all applicable state agencies.
The facility failed to ensure an allegation of resident (#5) abuse was investigated.
Based on clinical record review, facility documentation, staff interviews, and policy review, the facility failed to ensure an allegation of abuse for one resident (#5) was thoroughly investigated. The deficient practice could result in the appropriate State Agencies not being notified and allegations of abuse not being thoroughly investigated. Findings include:
The facility failed to ensure an allegation of resident (#5) abuse was reported to all applicable state agencies.
The facility failed to ensure an allegation of resident (#5) abuse was investigated.Â
Jun 18, 2025Complaint
The complaint investigation was conducted on 6/18/2025, with investigation of intakes: AZ00224886 and 00133680. The following deficiencies were cited:
Violation cited
Violation cited
May 12, 2025Complaint
An onsite complaint survey was conducted on May 12, 2025 for the investigation of intake #00129221. The following deficiencies were cited:
Violation cited
Violation cited
Apr 17, 2025Other
Violation cited
Apr 6, 2025ComplaintCleanReport
The Risk-Based complaint survey was conducted on April 6, 2025 through April 9, 2025for the investigation of intake #s: AZ00172210 AZ00174710 AZ00177194 AZ00181939 The following deficiencies were cited:
Ownership & Operations
Who Operates This Facility
Haven of Sedona
for profit
Chain Affiliation
Haven Health
20 facilities nationwide
Chain avg rating: 2.7/5 · Rank 18 of 20
Ownership & Management
Owners
Robertson, Brett
Owner (parent company)
Samuelian, Robert
Owner (parent company)
Samuelian, Spencer
Owner (parent company)
Samuelian, Stephen
Owner (parent company)
Seastrand, Jason
Owner (parent company)
West, Christian
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
187 reviews from families & visitors
Official Website
Visit havenhealthaz.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.