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Nursing HomeMedicaid Investigative

Haven of Sedona

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

505 Jacks Canyon Road, Sedona, AZ 86351112 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 187 Google reviews

5
4
3
2
1

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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (24 vs median 6.0)
  • High staff turnover (52%)
  • High RN turnover (54%)

Bottom 25% in AZ · Below recommended RN staffing · Below chain average · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

This facility offers excellent physical therapy and a highly engaging activities program, which many residents find beneficial for recovery. However, the recurring reports of slow response times and inconsistent communication are significant red flags. We strongly recommend visiting during a weekend or evening to observe staffing levels firsthand and asking management specifically how they handle medication administration and call-light response protocols.

Google Reviews

Google Reviews

187 reviews analyzed
Haven of Sedona receives polarized feedback, with many reviewers praising the facility's recent renovations, scenic views, and specific staff members in nursing and physical therapy. However, a significant number of families report serious concerns regarding neglect, slow response times for call lights, and poor communication from management. While many patients report successful rehabilitation, others describe a facility that is understaffed and unresponsive to basic medical and nutritional needs.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean8.0Activities9.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly rated physical therapy department
  • Modern, clean, and well-maintained facility
  • Compassionate and attentive individual nursing staff
  • Engaging activities and recreation programs

Concerns

  • Understaffing leading to neglect and slow response times (mentioned by 12 reviewers)
  • Poor communication regarding medical care and discharge planning (mentioned by 6 reviewers)
  • Inadequate or poor-quality food and lack of snack options (mentioned by 5 reviewers)
  • Medication management errors or delays (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2341.02020(1)5.02021(5)4.32022(10)2.72023(6)4.82024(62)4.52025(94)4.62026(14)

Distribution

5
154
4
10
3
2
2
5
1
14
21 reviews posted between Apr 24, 2024Apr 26, 2024 · 21 were 5-star
14 reviews posted between Dec 10, 2025Dec 13, 2025 · 14 were 5-star
13 reviews posted between Dec 29, 2025Jan 1, 2026 · 13 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that you are very active in responding to family feedback online; what is your formal process for keeping families updated on changes in a resident's medical condition or care plan?
  • 2Given that your physical therapy department is highly regarded, how do you integrate those services into the daily routine for residents who need ongoing rehabilitation?
  • 3What specific protocols do you have in place to ensure that medication administration is accurate and timely for every resident?
  • 4I see that you offer a variety of recreation programs; could you walk me through how you tailor these activities to residents with different levels of mobility and interest?
  • 5When a resident presses their call light, what is your facility's internal goal for response time, and how do you ensure staff are available to meet those needs during peak hours?
  • 6How do you handle dietary preferences and nutritional needs, and is there flexibility for residents to access snacks or meals outside of the standard dining schedule?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy department was outstanding Jalaina, Dawn, Marj, Carlos, Alicia, and Daphne were not only skilled and motivating, but also genuinely caring.

Rehab patient's family · 2026★★★★★

I arrived on a Saturday early afternoon to noise of bed alarms going off and residents yelling I need help here, I need help. Please help me! That was very disconcerting.

Rehab patient · 2025★★☆☆☆

Michelle the activities director is simply amazing. She loves what she does, her clients and it shows in her actions and words.

Visitor · 2024★★★★★
Source: 187 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
71%
Registered nurses for medical care
Total Nursing
3.23hrs
79%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
54%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Similar to Avg

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
15.4%
AZ
11.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.9%
Worse than Avg
Here
12.9%
US
12.1%
AZ
4.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.2%
Worse than Avg
Here
28.2%
US
19.4%
AZ
20.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
19.5%
AZ
20.6%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility9.4%
Worse than Avg
Here
9.4%
US
3.2%
AZ
2.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
AZ
97.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
81.8%
AZ
91.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.8%
Better than Avg
Here
94.8%
US
79.7%
AZ
87.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
AZ
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
Well above state avg (7.6)
19 complaint-triggered

Families have filed multiple complaints triggering investigations, with recurring issues around protecting residents from abuse and neglect that persist across recent surveys. The facility shows repeated problems with medication management, resident care planning, and safety supervision. While all deficiencies show correction dates, the pattern of ongoing complaint-driven investigations and repeat violations in critical areas like abuse prevention raises concerns about sustained quality improvements.

Aug 19, 2025Complaint
3
0559MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 5, 2025Complaint
3
0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jun 18, 2025Complaint
1
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 12, 2025Complaint
1
0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 9, 2025Routine
11
0851ModerateCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0565ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0645ModerateCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0791MinorCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0883MinorCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Apr 9, 2025Complaint
6
0600ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0622MinorCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0692MinorCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0697MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

18total
55deficiencies
Oct 14, 2025Complaint
CleanReport

The Complaint survey was conducted on October 14, 2025 with the investigation of the following complaints 2639819. The census was 82. There were no deficiencies cited.

Sep 10, 2025Complaint
CleanReport

An onsite complaint survey was conducted on September 10, 2025 through September 11, 2025 for the investigation of intake #00144537, 00144339. There were no deficiencies cited.

Aug 19, 2025Complaint

Investigation of complaints 00141204 and 00141507 was conducted on August 19, 2025. The following deficiencies were cited:

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.b.Corrected Sep 19, 2025

Based on clinical record review, resident and staff interviews, facility documentation and policy review and the State Agency complaint tracking system, the facility failed to follow their abuse reporting policy following an allegation of abuse for one resident (#11).Â

If abuse, neglect, or exploitation of a resident is alleged or suspected to have occurred before the resident was admitted or while the resident is not on the premises and not receiving services from R9-10-403.E.1.Corrected Sep 19, 2025

Based on clinical record review, resident and staff interviews, and facility documentation and policy review, the facility failed to ensure that an allegation of abuse for one resident (#11) was reported to the State Agency (SA) within the required timeframe.Findings include:Â

10(e)(4) The right to share a room with his or her spouse when married residents live in the same facility and both spouses consent to the arrangement. §483.10(e)(5) The right to share a room with hiChoose/Be Notified of Room/Roommate Change - 0559 FederalCorrected Sep 19, 2025

Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that one resident (#11) was given an advance notice prior to a roommate change. The deficient practice could result in resident's preference to choose her roommate was not considered.Â

12(b) The facility must develop and implement written policies and procedures that: §483.12(b)(1) Prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident Develop/Implement Abuse/Neglect Policies - 0607 FederalCorrected Sep 19, 2025

Based on clinical record review, resident and staff interviews, facility documentation and policy review and the State Agency complaint tracking system, the facility failed to follow their abuse reporting policy following an allegation of abuse for one resident (#11). The deficient practice could result in continued abuse and neglect to residents. Findings include:Â

12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: §483.12(c)(1) Ensure that all alleged violations involving abuse, neglect, exploitation or mistreReporting of Alleged Violations - 0609 FederalCorrected Sep 19, 2025

Based on clinical record review, resident and staff interviews, and facility documentation and policy review, the facility failed to ensure that an allegation of abuse for one resident (#11) was reported to the State Agency (SA) within the required timeframe. The deficient practice could result in resident not protected from continued abuse. Findings include:Â

An administrator shall ensure that: R9-10-410.B.4. A resident or the resident&#39;s representative: R9-10-410.B.4.r. Except in the event of an emergency, is informed orally or in writing before thR9-10-410.B.4.r.Corrected Sep 19, 2025

Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that one resident (#11) was informed before a roommate change and notification was documented in clinical record.

Aug 4, 2025Complaint

The investigation of Complaints 00138423, 00135033, 00136206, 00137429, 00137427, 00137966 was conducted on August 4, 2025 through August 5, 2025. The following deficiencies were cited: 

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.b.Corrected Sep 19, 2025

 The facility failed to implement their abuse policy involving an allegation of abuse with one resident (#5).

If an administrator has a reasonable basis, according to A.R.S. § 13-3620 or 46-454, to believe that abuse, neglect or exploitation has occurred on the premises or while a resident is receiving servicR9-10-403.F.2.a.Corrected Sep 19, 2025

The facility failed to ensure an allegation of resident (#5) abuse was reported to all applicable state agencies.

If an administrator has a reasonable basis, according to A.R.S. § 13-3620 or 46-454, to believe that abuse, neglect or exploitation has occurred on the premises or while a resident is receiving servicR9-10-403.F.5.d.Corrected Sep 19, 2025

The facility failed to ensure an allegation of resident (#5) abuse was investigated.

12(b) The facility must develop and implement written policies and procedures that: §483.12(b)(1) Prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident Develop/Implement Abuse/Neglect Policies - 0607 FederalCorrected Sep 19, 2025

Based on clinical record review, facility documentation, staff interviews, and policy review, the facility failed to ensure an allegation of abuse for one resident (#5) was thoroughly investigated. The deficient practice could result in the appropriate State Agencies not being notified and allegations of abuse not being thoroughly investigated. Findings include:

12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: §483.12(c)(1) Ensure that all alleged violations involving abuse, neglect, exploitation or mistreReporting of Alleged Violations - 0609 FederalCorrected Sep 19, 2025

The facility failed to ensure an allegation of resident (#5) abuse was reported to all applicable state agencies.

12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: §483.12(c)(2) Have evidence that all alleged violations are thoroughly investigated. §483.12(c)(Investigate/Prevent/Correct Alleged Violation - 0610 FederalCorrected Sep 19, 2025

The facility failed to ensure an allegation of resident (#5) abuse was investigated.Â

Jun 18, 2025Complaint

The complaint investigation was conducted on 6/18/2025, with investigation of intakes: AZ00224886 and 00133680. The following deficiencies were cited:

12 Freedom from Abuse, Neglect, and Exploitation The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation as defined in this subpart. This inFree from Abuse and Neglect - 0600 FederalCorrected Jul 1, 2025

Violation cited

An administrator shall ensure that: R9-10-410.B.3. A resident is not subjected to: R9-10-410.B.3.a. Abuse;R9-10-410.B.3.a.Corrected Jul 1, 2025

Violation cited

May 12, 2025Complaint

An onsite complaint survey was conducted on May 12, 2025 for the investigation of intake #00129221. The following deficiencies were cited:

An administrator shall ensure that: R9-10-403.C.1. Policies and procedures are established, documented, and implemented to protect the health and safety of a resident that: R9-10-403.C.1.k. Cover R9-10-403.C.1.k.Corrected Jun 27, 2025

Violation cited

20(f)(5) Resident-identifiable information. (i) A facility may not release information that is resident-identifiable to the public. (ii) The facility may release information that is resident-identifiaResident Records - Identifiable Information - 0842 FederalCorrected Jun 27, 2025

Violation cited

Apr 17, 2025Other
NFPA 101

Violation cited

Apr 6, 2025Complaint
CleanReport

The Risk-Based complaint survey was conducted on April 6, 2025 through April 9, 2025for the investigation of intake #s: AZ00172210 AZ00174710 AZ00177194 AZ00181939 The following deficiencies were cited:

Ownership & Operations

Who Operates This Facility

Owner / Operator

Haven of Sedona

Organization Type

for profit

Chain Affiliation

Chain Name

Haven Health

Chain Size

20 facilities nationwide

Chain avg rating: 2.7/5 · Rank 18 of 20

Ownership & Management

Owners

Robertson, Brett

Owner (parent company)

Samuelian, Robert

Owner (parent company)

Samuelian, Spencer

Owner (parent company)

Samuelian, Stephen

Owner (parent company)

Seastrand, Jason

Owner (parent company)

West, Christian

Owner (parent company)

Key personnel

Haven Health Properties LLC5% or Greater Mortgage InterestHaven Sedona Real Estate LLC5% or Greater Mortgage InterestHealth Group Management LLCManagerTernion Physician Group, PllcManagerDulas, EmilyManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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