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Arizona
Nursing HomeMedicaid

Haven of Sedona, LLC

Limited public data on Haven of Sedona, LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.

505 Jacks Canyon Road, Sedona, AZ 86351Licensed & Active
Google rating
4.5/5

based on 187 Google reviews

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4
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(480) 935-4300Directions
Map showing Haven of Sedona, LLC in Sedona, AZ
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What this means for your family

This facility is an excellent choice for rehabilitation, particularly due to their highly praised physical therapy team and engaging activities. However, if your loved one has specific needs regarding hygiene or bedding, you should verify their current protocols for linen changes and room cleanliness.

Google Reviews

Google Reviews

187 reviews analyzed
“Families can expect highly compassionate and attentive care, with numerous reviewers praising specific staff members for their professionalism and kindness during rehabilitation. While the facility is frequently lauded for its excellent physical therapy and activities programs, one reviewer raised serious concerns regarding cleanliness and bedding standards during a recent stay.”

Quality Themes

Tap a score for details
Food3.0Staff10.0Clean7.0Activities10.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Outstanding physical therapy and rehab services
  • Engaging activities and resident engagement
  • Friendly and helpful front desk/admissions team

Concerns

  • Issues with cleanliness and bedding quality

Rating Trends

Tap a year to see what changed

2345.02025(18)4.52026(12)

Distribution

5
28
4
0
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0
1
1
⚡11 reviews posted between Dec 29, 2025 – Jan 1, 2026 · 11 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much the management team values feedback and responds to every review; how do you use resident and family input to improve the facility?
  • 2We have heard great things about the compassion of your nursing staff, but could you tell us more about how the team handles medical emergencies or changes in care during the night?
  • 3The physical therapy and rehab services seem to be a real standout here; how does the team coordinate therapy schedules with a resident's daily routine?
  • 4What kind of engaging activities or social outings do you have planned to keep residents connected with the Sedona community?
  • 5Could you tell us a bit about the dining experience, specifically regarding how much variety there is in the daily menus and how much input residents have on meal choices?
  • 6We want to ensure our loved one is always in a comfortable environment; what are your current protocols for maintaining room cleanliness and ensuring fresh, high-quality bedding?

Personalized based on this facility's data

Key Review Excerpts

“The Physical Therapy department was outstanding Jalaina, Dawn, Marj, Carlos, Alicia, and Daphne were not only skilled and motivating, but also genuinely caring.”

Rehab patient's family · 2026★★★★★

“My aunt has been in this facility for almost a year now. She has grown to be very fond of the folks in the rehabilitation center. They have given her special attention.”

Long-term resident's family · 2025★★★★★

“Elysia has made herself available anytime my family had needed her. Her thoughtfulness and kindness are expressed expressed continuously.”

Patient's family · 2025★★★★★
Source: 187 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

18total
55deficiencies
Oct 14, 2025Complaint
CleanReport

The Complaint survey was conducted on October 14, 2025 with the investigation of the following complaints 2639819. The census was 82. There were no deficiencies cited.

Sep 10, 2025Complaint
CleanReport

An onsite complaint survey was conducted on September 10, 2025 through September 11, 2025 for the investigation of intake #00144537, 00144339. There were no deficiencies cited.

Aug 19, 2025Complaint
6Report

Investigation of complaints 00141204 and 00141507 was conducted on August 19, 2025. The following deficiencies were cited:

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.b.Corrected Sep 19, 2025

Based on clinical record review, resident and staff interviews, facility documentation and policy review and the State Agency complaint tracking system, the facility failed to follow their abuse reporting policy following an allegation of abuse for one resident (#11).Â

If abuse, neglect, or exploitation of a resident is alleged or suspected to have occurred before the resident was admitted or while the resident is not on the premises and not receiving services from R9-10-403.E.1.Corrected Sep 19, 2025

Based on clinical record review, resident and staff interviews, and facility documentation and policy review, the facility failed to ensure that an allegation of abuse for one resident (#11) was reported to the State Agency (SA) within the required timeframe.Findings include:Â

10(e)(4) The right to share a room with his or her spouse when married residents live in the same facility and both spouses consent to the arrangement. §483.10(e)(5) The right to share a room with hiChoose/Be Notified of Room/Roommate Change - 0559 FederalCorrected Sep 19, 2025

Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that one resident (#11) was given an advance notice prior to a roommate change. The deficient practice could result in resident's preference to choose her roommate was not considered.Â

12(b) The facility must develop and implement written policies and procedures that: §483.12(b)(1) Prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident Develop/Implement Abuse/Neglect Policies - 0607 FederalCorrected Sep 19, 2025

Based on clinical record review, resident and staff interviews, facility documentation and policy review and the State Agency complaint tracking system, the facility failed to follow their abuse reporting policy following an allegation of abuse for one resident (#11). The deficient practice could result in continued abuse and neglect to residents. Findings include:Â

12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: §483.12(c)(1) Ensure that all alleged violations involving abuse, neglect, exploitation or mistreReporting of Alleged Violations - 0609 FederalCorrected Sep 19, 2025

Based on clinical record review, resident and staff interviews, and facility documentation and policy review, the facility failed to ensure that an allegation of abuse for one resident (#11) was reported to the State Agency (SA) within the required timeframe. The deficient practice could result in resident not protected from continued abuse. Findings include:Â

An administrator shall ensure that: R9-10-410.B.4. A resident or the resident's representative: R9-10-410.B.4.r. Except in the event of an emergency, is informed orally or in writing before thR9-10-410.B.4.r.Corrected Sep 19, 2025

Based on clinical record review, staff interviews, and policy review, the facility failed to ensure that one resident (#11) was informed before a roommate change and notification was documented in clinical record.

Aug 4, 2025Complaint
6Report

The investigation of Complaints 00138423, 00135033, 00136206, 00137429, 00137427, 00137966 was conducted on August 4, 2025 through August 5, 2025. The following deficiencies were cited: 

12(b) The facility must develop and implement written policies and procedures that: §483.12(b)(1) Prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident Develop/Implement Abuse/Neglect Policies - 0607 FederalCorrected Sep 19, 2025

Based on clinical record review, facility documentation, staff interviews, and policy review, the facility failed to ensure an allegation of abuse for one resident (#5) was thoroughly investigated. The deficient practice could result in the appropriate State Agencies not being notified and allegations of abuse not being thoroughly investigated. Findings include:

12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: §483.12(c)(1) Ensure that all alleged violations involving abuse, neglect, exploitation or mistreReporting of Alleged Violations - 0609 FederalCorrected Sep 19, 2025

The facility failed to ensure an allegation of resident (#5) abuse was reported to all applicable state agencies.

12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: §483.12(c)(2) Have evidence that all alleged violations are thoroughly investigated. §483.12(c)(Investigate/Prevent/Correct Alleged Violation - 0610 FederalCorrected Sep 19, 2025

The facility failed to ensure an allegation of resident (#5) abuse was investigated.Â

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.b.Corrected Sep 19, 2025

 The facility failed to implement their abuse policy involving an allegation of abuse with one resident (#5).

If an administrator has a reasonable basis, according to A.R.S. § 13-3620 or 46-454, to believe that abuse, neglect or exploitation has occurred on the premises or while a resident is receiving servicR9-10-403.F.2.a.Corrected Sep 19, 2025

The facility failed to ensure an allegation of resident (#5) abuse was reported to all applicable state agencies.

If an administrator has a reasonable basis, according to A.R.S. § 13-3620 or 46-454, to believe that abuse, neglect or exploitation has occurred on the premises or while a resident is receiving servicR9-10-403.F.5.d.Corrected Sep 19, 2025

The facility failed to ensure an allegation of resident (#5) abuse was investigated.

Jun 18, 2025Complaint
2Report

The complaint investigation was conducted on 6/18/2025, with investigation of intakes: AZ00224886 and 00133680. The following deficiencies were cited:

12 Freedom from Abuse, Neglect, and Exploitation The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation as defined in this subpart. This inFree from Abuse and Neglect - 0600 FederalCorrected Jul 1, 2025

Violation cited

An administrator shall ensure that: R9-10-410.B.3. A resident is not subjected to: R9-10-410.B.3.a. Abuse;R9-10-410.B.3.a.Corrected Jul 1, 2025

Violation cited

May 12, 2025Complaint
2Report

An onsite complaint survey was conducted on May 12, 2025 for the investigation of intake #00129221. The following deficiencies were cited:

An administrator shall ensure that: R9-10-403.C.1. Policies and procedures are established, documented, and implemented to protect the health and safety of a resident that: R9-10-403.C.1.k. Cover R9-10-403.C.1.k.Corrected Jun 27, 2025

Violation cited

20(f)(5) Resident-identifiable information. (i) A facility may not release information that is resident-identifiable to the public. (ii) The facility may release information that is resident-identifiaResident Records - Identifiable Information - 0842 FederalCorrected Jun 27, 2025

Violation cited

Apr 17, 2025Other
1Report
NFPA 101

Violation cited

Apr 6, 2025Complaint
28Report

The recertification survey was conducted 04/06/2025 through 04/09/2025 in conjunction with investigation of intake #'s: AZ00189834, AZ00189835, AZ00189949, AZ00189953, AZ00190792, AZ00190794, AZ00191069, AZ00191070, AZ00193785, AZ00194003, AZ00194004, AZ00194900, AZ00194902, AZ00197656, AZ00197657, AZ00197717, AZ00197720, AZ00200000, AZ00200001, AZ00200008, AZ00200010, AZ00200332, AZ00200343, AZ00200944, AZ00200945, AZ00200696, AZ00200970, AZ00200981, AZ00200982, AZ00201390, AZ00202881, AZ00202887, AZ00202892, AZ00202894, AZ00206363, AZ00206373, AZ00206375, AZ00206422, AZ00206477, AZ00206478, AZ00206780, AZ00206781, AZ00206830, AZ00206841, AZ00207266, AZ00207285, AZ00207286, AZ00207477, AZ00207479, AZ00209321, AZ00209367, AZ00209368, AZ00210462, AZ00210496, AZ00210688, AZ00210690, AZ00216477, AZ00216478, AZ00217501, AZ00217597, AZ00217599, AZ00218395, AZ00218396, AZ00221611, AZ00221613, AZ00223996 The following deficiencies were cited:

10(f)(5) The resident has a right to organize and participate in resident groups in the facility. (i) The facility must provide a resident or family group, if one exists, with private space; and take Resident/Family Group and Response - 0565 FederalCorrected May 30, 2025

Violation cited

12 Freedom from Abuse, Neglect, and Exploitation The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation as defined in this subpart. This inFree from Abuse and Neglect - 0600 FederalCorrected May 30, 2025

Violation cited

An administrator shall ensure that: R9-10-406.B.3. Sufficient personnel members are present on a nursing care institution's premises with the qualifications, skills, and knowledge necessary to: R9-10-406.B.3.b.Corrected May 30, 2025

Violation cited

15(c) Transfer and discharge- §483.15(c)(1) Facility requirements- (i) The facility must permit each resident to remain in the facility, and not transfer or discharge the resident from the facility uTransfer and Discharge Requirements - 0622 FederalCorrected May 30, 2025

Violation cited

20(g) Accuracy of Assessments. The assessment must accurately reflect the resident's status.Accuracy of Assessments - 0641 FederalCorrected May 30, 2025

Violation cited

20(e) Coordination. A facility must coordinate assessments with the pre-admission screening and resident review (PASARR) program under Medicaid in subpart C of this part to the maximum extent practicaCoordination of PASARR and Assessments - 0644 FederalCorrected May 30, 2025

Violation cited

20(k) Preadmission Screening for individuals with a mental disorder and individuals with intellectual disability. §483.20(k)(1) A nursing facility must not admit, on or after January 1, 1989, any newPASARR Screening for MD & ID - 0645 FederalCorrected May 30, 2025

Violation cited

24(a)(2) A resident who is unable to carry out activities of daily living receives the necessary services to maintain good nutrition, grooming, and personal and oral hygiene;ADL Care Provided for Dependent Residents - 0677 FederalCorrected May 30, 2025

Violation cited

25 Quality of care Quality of care is a fundamental principle that applies to all treatment and care provided to facility residents. Based on the comprehensive assessment of a resident, the facility Quality of Care - 0684 FederalCorrected May 30, 2025

Violation cited

25(d) Accidents. The facility must ensure that - §483.25(d)(1) The resident environment remains as free of accident hazards as is possible; and §483.25(d)(2)Each resident receives adequate supervisioFree of Accident Hazards/Supervision/Devices - 0689 FederalCorrected May 30, 2025

Violation cited

25(g) Assisted nutrition and hydration. (Includes naso-gastric and gastrostomy tubes, both percutaneous endoscopic gastrostomy and percutaneous endoscopic jejunostomy, and enteral fluids). Based onNutrition/Hydration Status Maintenance - 0692 FederalCorrected May 30, 2025

Violation cited

25(k) Pain Management. The facility must ensure that pain management is provided to residents who require such services, consistent with professional standards of practice, the comprehensive person-Pain Management - 0697 FederalCorrected May 30, 2025

Violation cited

35(a) Sufficient Staff. The facility must have sufficient nursing staff with the appropriate competencies and skills sets to provide nursing and related services to assure resident safety and attain Sufficient Nursing Staff - 0725 FederalCorrected May 30, 2025

Violation cited

55 Dental Services The facility must assist residents in obtaining routine and 24-hour emergency dental care. §483.55(b) Nursing Facilities. The facility- §483.55(b)(1) Must provide or obtain froRoutine/Emergency Dental Srvcs in NFs - 0791 FederalCorrected May 30, 2025

Violation cited

An administrator shall ensure that: R9-10-408.A.1. A resident is transferred or discharged if: R9-10-408.A.1.a. The nursing care institution is not authorized or not able to meet the needs of the R9-10-408.A.1.a.Corrected May 30, 2025

Violation cited

70(p) Mandatory submission of staffing information based on payroll data in a uniform format. Long-term care facilities must electronically submit to CMS complete and accurate direct care staffing inPayroll Based Journal - 0851 FederalCorrected May 30, 2025

Violation cited

80(d) Influenza and pneumococcal immunizations §483.80(d)(1) Influenza. The facility must develop policies and procedures to ensure that- (i) Before offering the influenza immunization, each resident Influenza and Pneumococcal Immunizations - 0883 FederalCorrected May 30, 2025

Violation cited

An administrator shall ensure that: R9-10-410.B.2. A resident is treated with dignity, respect, and consideration;R9-10-410.B.2.Corrected May 30, 2025

Violation cited

An administrator shall ensure that: R9-10-410.B.3. A resident is not subjected to: R9-10-410.B.3.a. Abuse;R9-10-410.B.3.a.Corrected May 30, 2025

Violation cited

A resident has the following rights: R9-10-410.C.2. To receive treatment that supports and respects the resident's individuality, choices, strengths, and abilities;R9-10-410.C.2.Corrected May 30, 2025

Violation cited

A medical director shall ensure that: R9-10-413.B.5. As required in A.R.S. § 36-406, vaccinations for influenza and pneumonia are available to each resident at least once every 12 months unless: R9R9-10-413.B.5.b.Corrected May 30, 2025

Violation cited

A medical director shall ensure that: R9-10-413.B.6. If the any of the following services are not provided by the nursing care institution and needed by a resident, the resident is assisted in obtaiR9-10-413.B.6.c.Corrected May 30, 2025

Violation cited

A director of nursing shall ensure that: R9-10-414.A.1. A comprehensive assessment of a resident: R9-10-414.A.1.d. Includes the following information for the resident: R9-10-414.A.1.d.vii. AnR9-10-414.A.1.d.vii.Corrected May 30, 2025

Violation cited

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected May 30, 2025

Violation cited

An administrator shall ensure that: R9-10-403.C.1. Policies and procedures are established, documented, and implemented to protect the health and safety of a resident that: R9-10-403.C.1.g. IncludR9-10-403.C.1.g.Corrected May 30, 2025

Violation cited

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.a.Corrected May 30, 2025

Violation cited

An administrator shall: R9-10-403.G.1. Allow a resident advocate to assist a resident, the resident's representative, or a resident group with a request or recommendation, and document in writinR9-10-403.G.1.Corrected May 30, 2025

Violation cited

10(a) Resident Rights. The resident has a right to a dignified existence, self-determination, and communication with and access to persons and services inside and outside the facility, including thoseResident Rights/Exercise of Rights - 0550 FederalCorrected May 30, 2025

Violation cited

Contact

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(480) 935-4300

505 Jacks Canyon Road

Sedona, AZ 86351

Get DirectionsView on Google Maps

References & Resources

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Google Reviews

187 reviews from families & visitors

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