Haven of Champaign
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (23 vs median 11.0)
- High staff turnover (54%)
- High RN turnover (67%)
Bottom 25% in IL · Critically understaffed (RN) · Best in HAVEN HEALTHCARE chain · $155,906 in fines
What this means for your family
While some professional partners speak highly of the facility, recent family experiences indicate significant issues with communication and cleanliness. We strongly recommend that you visit unannounced and ask specifically how the facility handles family inquiries and ensures resident dignity, as these have been recurring points of failure.
Google Reviews
Google Reviews
24 reviews on Google“Haven of Champaign (also referred to as Illini Heritage) receives highly polarized feedback, with a significant cluster of positive reviews from late 2022 contrasting sharply with recent reports of poor care. While some families praise the staff's friendliness and the facility's small, attentive environment, others report serious concerns regarding unprofessionalism, lack of responsiveness, and poor hygiene. Prospective families should be aware of these inconsistencies and conduct a thorough, in-person tour to verify current standards.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Small facility size allows for personalized attention
- Engaging social services and activities
Concerns
- Lack of responsiveness and poor communication with families (mentioned by 2 reviewers)
- Unprofessional nursing care and failure to respect resident rights (mentioned by 2 reviewers)
- Facility cleanliness and hygiene standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, could you walk me through your current daily cleaning protocols and how you ensure high hygiene standards are maintained in resident rooms?
- 2I noticed that communication is a top priority for families; what is the standard process for keeping us updated on our loved one's health status, and who is our primary point of contact for questions?
- 3With 60 residents, I’m interested in how you balance the small-facility atmosphere with ensuring that every resident’s rights and personal care preferences are consistently respected by the nursing team.
- 4Since your social services and activities are highly regarded, could you share a few examples of how you tailor these programs to keep residents engaged based on their individual interests?
- 5How does your nursing team handle medical emergencies or sudden changes in a resident's condition, and what is your process for notifying family members during those times?
- 6I saw that the facility has been working on its responsiveness; what steps have you taken recently to improve the way you address family concerns and feedback?
Personalized based on this facility's data
Key Review Excerpts
“The staff are very caring. I am a hospice nurse with Carle with multiple patients who resided at Haven meadow brook- the nurses provide individualized care to the residents they are always open to promoting comfort care for hospice patients.”
“Staff is wonderful patient and on the ball !!!they listen and try to make sure everyone is cared for the place is small enough that they keep up with everyone and work very well together too .”
“They are super unprofessional, they have been shut down over 3 times in my lifetime and I'm 37. My mom is a resident and they only relay a message when my mom is being irritate. When I try to check on my mom, they don't respond”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
12
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Haven of Champaign shows a concerning pattern with 120 deficiencies across 16 surveys, including 41 triggered by family complaints. Recurring problems include inadequate nursing staffing, dietary services issues, and infection control failures. The facility has struggled with protecting residents from abuse and neglect, medication management, and basic care delivery. While all violations show correction dates, the persistent nature of complaints and repeated deficiencies in core care areas suggest ongoing operational challenges that families should carefully consider.
Dec 31, 2025Complaint1
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Apr 24, 2025Complaint6
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 11, 2025Routine23
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Aug 15, 2024Complaint8
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Jul 29, 2024Complaint4
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jul 19, 2024Complaint3
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Mar 11, 2025
$12,425
Payment Denial
Mar 11, 2025
26-day denial
Ownership & Operations
Who Operates This Facility
Haven of Champaign
for profit
Chain Affiliation
Haven Healthcare
7 facilities nationwide
Chain avg rating: 1.0/5 · Rank 1 of 7 (Worst) (Best)
Ownership & Management
Owners
Israel, Levi
Owner
Haven Healthcare Holdings LLC
Owner · Organization
Haven Healthcare Holdings LLC
Owner (parent company) · Organization
Nathan and Shirley Rothner Family Trust
Owner (parent company) · Organization
Glat, David
Owner (parent company)
Israel, Levi
Owner (parent company)
Glat, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit havenchampaign.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.