Accolade Healthcare of Savoy
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 82 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · Worst in ACCOLADE HEALTHCARE chain · $157,896 in fines · Abuse citation
What this means for your family
This facility has shown significant improvement under new management, particularly in its memory care and rehabilitation programs. However, because some families have reported inconsistent response times for medication and care, we recommend you visit during off-hours and specifically ask how the facility monitors staffing levels on weekends and nights.
Google Reviews
Google Reviews
82 reviews on Google“Accolade Healthcare of Savoy has undergone a significant cultural and operational shift under new ownership, with many families praising the improved communication, compassionate nursing staff, and effective rehabilitation programs. While the majority of recent reviews are highly positive, a minority of families report serious concerns regarding neglect, slow response times for medication, and unprofessional conduct by specific staff members. Prospective families should weigh the strong consensus on staff dedication against these recurring reports of inconsistent care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective short-term rehabilitation therapy
- Strong communication with families
- Significant improvements under new ownership
Concerns
- Slow response times for medication and assistance (mentioned by 3 reviewers)
- Neglect and poor hygiene standards (mentioned by 3 reviewers)
- Unprofessional or hostile staff behavior (mentioned by 3 reviewers)
- Lost or mishandled personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has undergone recent changes in ownership; what specific improvements have you implemented to enhance the quality of care and daily operations since that transition?
- 2Given the importance of timely care, what is your current protocol for ensuring residents receive their medications and assistance requests promptly?
- 3I see that you are very active in responding to family feedback online; how do you use that input to address concerns regarding hygiene standards and personal care?
- 4With the current focus on improving the dining experience, could you walk me through how you gather resident feedback on meal quality and variety?
- 5What steps are in place to ensure that residents' personal belongings are tracked and protected during their stay?
- 6How do you foster a supportive and professional environment for your staff to ensure that every resident feels treated with kindness and respect?
Personalized based on this facility's data
Key Review Excerpts
“The staff is not only highly skilled but also incredibly patient and understanding, taking the time to connect with each resident on a personal level.”
“Jonas and his crew have completely changed the culture. Staff is friendly, competent, and attentive.”
“The staff in Memory Care are wonderful, and have provided incredible kindness and support to my father, and each of us, as we have had to learn to navigate through this transition for our family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Accolade Healthcare of Savoy has a concerning pattern with 157 deficiencies across 31 surveys, with 71 triggered by family complaints. The most recurring issues involve abuse and neglect protection, medication management, and resident safety. Problems appear to persist across multiple years, with recent violations in 2025 for abuse protection, medication errors, and treatment failures, indicating ongoing systemic challenges rather than corrected issues.
Mar 5, 2026Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 23, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 3, 2025Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 7, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Jul 1, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Nov 24, 2025
$22,100
Fine
Sep 3, 2025
$77,350
Fine
Dec 6, 2024
$39,148
Payment Denial
Sep 8, 2023
16-day denial
Fine
Sep 8, 2023
$58,061
Fine
Jun 26, 2023
$60,687
Payment Denial
Jun 26, 2023
12-day denial
Ownership & Operations
Who Operates This Facility
Accolade Healthcare of Savoy
for profit
Chain Affiliation
Accolade Healthcare
7 facilities nationwide
Chain avg rating: 2.7/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Freedman, Moshe
Owner
Freedman, Shmuel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit accoladehc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.