Hathaway Manor Extended Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
Below average in MA · Below recommended RN staffing · Below chain average · $34,887 in fines
What this means for your family
Given the consistent and severe reports of neglect, poor hygiene, and safety concerns, this facility presents a high risk for potential residents. We strongly advise families to look elsewhere, as multiple reviewers have documented incidents of physical harm, lack of basic medical care, and unresponsiveness from staff.
Google Reviews
Google Reviews
28 reviews on Google“Hathaway Manor Extended Care faces severe and consistent criticism regarding patient safety, facility hygiene, and staff responsiveness. Families frequently report issues with poor food quality, unhygienic conditions including odors of mold and urine, and a lack of attentive care for residents recovering from surgery or requiring assistance. While a few older reviews offer praise, the overwhelming majority of recent feedback describes a facility that fails to meet basic standards of care.”
Quality Themes
Tap a score for detailsStrengths
- Occasional attentive individual staff members
- Some positive experiences reported in older reviews
- Responsive administration noted by select families
Concerns
- Poor food quality and lack of nutritional value (mentioned by 4 reviewers)
- Unresponsive staff and slow call button response times (mentioned by 4 reviewers)
- Unsanitary facility conditions (urine/mold odors, dirty rooms) (mentioned by 4 reviewers)
- Inadequate staffing levels and poor quality of care (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a large capacity of 142 residents; how do you ensure that each resident receives personalized attention and timely responses when they use their call buttons?
- 2Could you walk me through your current cleaning protocols and how you maintain the environment to ensure rooms and common areas remain fresh and sanitary?
- 3Many families are interested in the dining experience; could you describe how you monitor nutritional intake and what steps you are taking to improve the variety and quality of the meals served?
- 4Given the recent focus on staffing levels, what is your current strategy for staff retention and training to ensure consistent, high-quality care for all residents?
- 5I see that administration occasionally responds to feedback online; what is the best way for families to communicate concerns directly to leadership to ensure they are addressed promptly?
- 6What does a typical daily activity schedule look like for residents who are looking to stay engaged and social within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The entrance & hallways smell of urine and mold. When using the call button , staff members were uncaring and never showed up in a timely manner.”
“I can almost justify the numerous calls going unanswered because OK, you’re busy and understaffed, but to receive a call from the facility notifying me that a police report had to be filed against two CNA workers while working with my loved one is completely unacceptable.”
“Her wound dressings haven’t even been changed, they haven’t been giving her any clotting medicine, and was left in a diaper and developed a diaper rash so awful it’s bleeding.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has received multiple family complaints that resulted in 9 deficiencies, raising concerns about protection from abuse and neglect, accident prevention, and pain management. The most recurring problem areas include emergency preparedness, medication management, and quality of care issues like wound care and specialized medical services. While the facility corrects identified problems, the pattern of complaint-driven investigations suggests ongoing care quality issues that families should investigate thoroughly before choosing this facility.
Mar 17, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 16, 2025Routine19
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 21, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 28, 2023Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 29, 2023Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 12, 2023Routine8
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Federal Penalties
Fine
Nov 24, 2023
$11,629
Fine
Nov 24, 2023
$11,629
Fine
Nov 24, 2023
$11,629
Ownership & Operations
Who Operates This Facility
Hathaway Manor Extended Care
nonprofit
Chain Affiliation
Integritus Healthcare
15 facilities nationwide
Chain avg rating: 2.7/5 · Rank 8 of 15
Ownership & Management
Owners
Cec Management Systems INC
Owner · Organization
Integritus Healthcare INC
Owner (parent company) · Organization
Integritus Healthcare Management Services INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit integritushealthcare.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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