Sacred Heart Nursing Home
Strong Medicare quality ratings; families often praise compassionate, family-like care. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
Many families report a warm, family-like atmosphere and excellent clinical support, making it a strong option for some. However, because multiple reviewers have cited rude or dismissive behavior from nursing staff, we strongly recommend visiting during off-hours or weekends to observe staff interactions firsthand before making a decision.
Google Reviews
Google Reviews
17 reviews on Google“Sacred Heart Nursing Home receives highly polarized feedback, with many families praising the staff as compassionate and professional, while others report significant issues with staff attitude and communication. While some families describe the facility as a second home where residents are treated like family, others have raised serious concerns regarding unprofessional behavior by nursing staff and poor food quality. Prospective families should be aware of these inconsistencies in staff conduct and service standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, family-like care
- Professional and attentive nursing staff
- Excellent communication with clinical teams
- Engaging activities for residents
Concerns
- Unprofessional and rude nursing staff (mentioned by 4 reviewers)
- Poor communication and responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With a 5-star staffing rating, how do you ensure that the high level of care remains consistent across all shifts and departments?
- 2I noticed some feedback regarding communication and responsiveness; what is your standard process for keeping families updated on their loved one's daily status?
- 3Given that some families have had mixed experiences with the nursing staff's bedside manner, how do you foster a supportive and professional environment for the team to ensure residents feel truly cared for?
- 4I see that you have a very active engagement program; could you walk us through a typical week of activities and how you encourage residents to participate?
- 5I understand that dining is an important part of daily life; what steps are you taking to improve the meal experience and variety for residents?
- 6Regarding the recent health inspection findings, could you share what specific changes have been implemented to address those areas and ensure the highest safety standards moving forward?
Personalized based on this facility's data
Key Review Excerpts
“We couldn’t ask for better people to be like a second family to our loved one. She has been a resident at Sacred Heart since summer 2019. We had the pleasure of personally seeing the interactions the staff, at all levels, have with the residents.”
“The staff was absolutely incredible! They took such good care of her and did everything possible to get her to eat or drink something even when she didn't want to. When she was put on hospice, the last two weeks of her life we were there day & night. The staff was absolutely amazing.”
“Our Mother has been at Sacred Heart going on one year and she is very happy with the Professional care and the " Love " that is given to her by all the nurses and Staff !”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sacred Heart Nursing Home has faced recurring issues across multiple areas, with families filing complaints that led to citations for resident dignity and abuse prevention policies. The facility shows persistent problems with food service safety appearing in both 2024 and 2025 surveys, alongside repeated deficiencies in pressure ulcer prevention and care planning. While all violations have correction dates, the pattern of recurring food safety and wound care issues suggests ongoing operational challenges.
Aug 13, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 25, 2024Routine7
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Apr 16, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Mar 31, 2023Routine7
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Sacred Heart Nursing Home
nonprofit
Chain Affiliation
Diocesan Health Facilities
5 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 5 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit dhfo.org
Medicare data downloads
Original nursing home datasets
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