Hartwell Health and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 16 Google reviews
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What this means for your family
This facility offers excellent engagement through their activities program, which can significantly improve a resident's quality of life. However, families must be vigilant regarding personal belongings and daily hygiene; we recommend frequent, unannounced visits to ensure your loved one is receiving consistent care and that their assistive devices are being managed properly.
Google Reviews
Google Reviews
16 reviews on Google“Hartwell Health and Rehabilitation receives highly polarized feedback, with recent reviews highlighting a stark divide between families who praise the facility's cleanliness and engaging activities and those reporting serious neglect. While some families appreciate the compassionate staff and organized events, others have documented alarming incidents of theft, poor hygiene, and failures in basic daily care like assisting with hearing aids and dentures.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activity programs
- Clean and well-maintained common areas
- Friendly and welcoming front-door greeters
- Helpful admissions process
Concerns
- Theft of personal belongings and patient items (mentioned by 2 reviewers)
- Neglect in basic daily care (hygiene, assistive devices) (mentioned by 2 reviewers)
- Poor facility maintenance (stained ceilings, old vents) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a very active calendar; could you walk me through what a typical afternoon of activities looks like for a resident?
- 2With the current staffing levels, what specific systems do you have in place to ensure residents receive consistent, timely assistance with daily hygiene and personal care needs?
- 3I see that the facility has been proactive in responding to online feedback; how do you incorporate family input into your daily operations and communication process?
- 4What protocols do you have in place to safeguard residents' personal belongings and ensure that items like assistive devices are tracked and accounted for?
- 5Given the age of the building, what is your current plan for ongoing maintenance and facility upgrades to ensure a comfortable living environment?
- 6In the event of a medical emergency, how quickly are family members notified and what is the process for coordinating with the resident's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“She really likes the lady name Melinda that is over actives down there she can color, play bingo, and cooking with Melinda is really fun, they done pizza the other day so that helps make her day go by fast.”
“Dirty! Rooms in desperate need of vents cleaned, ceiling tiles stained and old from olw water leaks, rooms haven't had new paint in years. Theft has gotten bad. Patient gifts, phone, tv remotes and belongings stolen.”
“For the past two weeks I’ve been to visit they didn’t have her hearing aides turned on or her glasses on. And more than a few times they didn’t even put her teeth in.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who got a urinary tract infection
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hartwell Health and Rehabilitation shows a mixed record with all 12 deficiencies corrected except one unresolved issue from 2022 regarding resident assessments. The most recent 2024 survey found multiple problems in medication management, safety hazards, and facility environment, but the provider has correction dates for all these issues. Fire safety violations appeared in earlier surveys but seem resolved, while the main concern is whether operational improvements from the latest survey have been sustained.
Feb 8, 2026Routine2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 8, 2026Complaint5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 24, 2024Routine8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 24, 2022Routine2
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Ownership & Operations
Who Operates This Facility
Hartwell Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 22 of 48
Ownership & Management
Owners
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit hartwellhealth.org
Medicare data downloads
Original nursing home datasets
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