Harrisonburg Hlth & Rehab Cntr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 258 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (42 vs median 11.0)
- High staff turnover (62%)
- High RN turnover (64%)
Bottom 25% in VA · Critically understaffed (RN) · Worst in LIFEWORKS REHAB chain · $119,223 in fines · Abuse citation
What this means for your family
This facility has a highly regarded therapy department that can be excellent for recovery, but families must be vigilant regarding daily care. We strongly recommend visiting at different times of the day to observe cleanliness and staff responsiveness, as these are the most frequently cited concerns.
Google Reviews
Google Reviews
258 reviews on Google“Harrisonburg Health & Rehab Center receives highly polarized feedback, with many families praising the dedicated therapy team and specific staff members, while others report severe concerns regarding neglect, hygiene, and understaffing. While some visitors describe a clean and welcoming environment, a significant number of reviewers cite issues with slow response times, poor food quality, and a lack of basic care for residents. Families considering this facility should be aware of these inconsistencies and perform a thorough, in-person assessment.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and encouraging physical/occupational therapy team
- Specific staff members noted for exceptional compassion
- Responsive and involved administrative leadership
- Active and engaging social/activities programs
Concerns
- Severe understaffing leading to neglected hygiene and slow call-bell response (mentioned by 18 reviewers)
- Poor cleanliness, including odors, dirty floors, and stained linens (mentioned by 12 reviewers)
- Poor food quality, including cold meals and lack of variety (mentioned by 8 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 213 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your staff and the skill of the therapy team; how do you ensure that level of care remains consistent across all shifts?
- 2We want to make sure our loved one stays active; could you tell us more about the social programs and specific activities available to residents?
- 3How does the facility manage call-bell responses and hygiene care to ensure residents' needs are met promptly throughout the day?
- 4What specific steps are being taken to improve the dining experience, particularly regarding meal temperature and variety?
- 5Can you walk us through your protocols for medication management to ensure there are no delays or errors in administration?
- 6What is the process for handling medical emergencies or changes in health status after regular business hours?
Personalized based on this facility's data
Key Review Excerpts
“The only thing good about this place is some of the OT/PT staff, the rest leaves a lot to be desired. The bed was horrible and extremely uncomfortable. The food was horrible and sometimes inedible.”
“It is so amazing that in the worst time of your life you can have kindness and most compassiobate people not only become your caregivers but also your friends. These men and woman that look after you are pure joy.”
“The therapy women and men were absolutely awesome! I walk with no assistance at all! I credit this to the skills I was taught. They take their jobs very seriously!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 32 complaint-triggered deficiencies, indicating families have repeatedly reported serious problems including abuse and neglect issues that prompted multiple investigations. Recurring problems span medication management, care planning, basic daily care assistance, and facility safety and cleanliness. While all violations show correction dates, the pattern of ongoing complaints across multiple years through 2025 suggests persistent quality issues that families should carefully evaluate before considering placement.
Apr 15, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 13, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 24, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jun 5, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Apr 11, 2025Complaint19
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Jul 2, 2024Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Federal Penalties
Fine
Feb 13, 2026
$9,720
Fine
Apr 11, 2025
$119,223
Ownership & Operations
Who Operates This Facility
Harrisonburg Hlth & Rehab Cntr
government
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 35 of 57 (Worst)
Ownership & Management
Owners
Harrisonburg Holdings I LLC
Owner · Organization
America West LLC
Owner (parent company) · Organization
Charles 1994 & Family LLC
Owner (parent company) · Organization
Charles 1994 Family Grantor Trust
Owner (parent company) · Organization
Charles 1994 LLC
Owner (parent company) · Organization
Edward 1998 Family Grantor Trust
Owner (parent company) · Organization
Kss 2000 Family Trust
Owner (parent company) · Organization
Ml 2000 Family Trust
Owner (parent company) · Organization
Mrv West LLC
Owner (parent company) · Organization
Redrock West LLC
Owner (parent company) · Organization
Saul 2012 Family Grantor Trust
Owner (parent company) · Organization
Saul 2012 LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
258 reviews from families & visitors
Official Website
Visit harrisonburghealthrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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