Harold and Grace Upjohn Community Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 6 Google reviews
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What this means for your family
Given the consistent reports of slow response times and staffing shortages, we strongly advise families to observe the facility during weekend hours before making a decision. Ensure you have a clear, documented plan for how management will address safety concerns, as previous families have reported difficulty in escalating issues.
Google Reviews
Google Reviews
6 reviews on Google“Harold and Grace Upjohn Community Care Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding patient safety and responsiveness. While some staff members are praised for their individual care, families report recurring issues with call light response times, inadequate hydration support, and poor communication from management when addressing safety incidents.”
Quality Themes
Tap a score for detailsStrengths
- Individualized care from specific CNAs
- Effective rehabilitation therapy
Concerns
- Slow or non-existent response to call lights (mentioned by 2 reviewers)
- Understaffing, particularly on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols are in place to ensure call lights are answered promptly, especially during weekend shifts?
- 2With 17 recent state violations on record, what specific steps is the leadership team taking to improve communication and oversight to ensure these issues are being addressed?
- 3I understand that individualized care from CNAs is a strength here; how do you ensure that level of personal attention is maintained consistently for every resident?
- 4Since rehabilitation therapy is a noted highlight, how does the therapy team coordinate with the nursing staff to ensure a resident's progress is tracked and communicated to the family?
- 5What does a typical daily activity schedule look like for residents who enjoy social interaction, and how do you encourage participation?
- 6In the event of a medical emergency, what is your facility's protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“My mom was a fall risk, her first day there she waited over a hour for someone to answer her call light so she could go to the bathroom. She ended up taking herself with the use of her meal tray table for support.”
“I expressed concern that my Mother had fallen twice in two days. Ashly was confrontational, argumentative, interrupted and was immature. When I explained that she was mistaken, Ashly explained that they are short-staffed on weekends.”
“Called my mother’s room several times and no answer,finally called the nurses station and they checked and she was barely coherent. The nurse left her on the phone while she was barely able to communicate!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced serious ongoing issues, with families filing multiple complaints leading to 19 deficiencies. The most recurring problems involve resident rights violations (including failure to notify families of incidents), safety hazards and accident prevention, and infection control failures. Recent complaints in 2025 continue to cite neglect policies, pressure ulcer care, and safety concerns, indicating these core care issues persist despite correction plans.
Apr 17, 2026Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Sep 17, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 5, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 12, 2025Routine20
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Mar 12, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 27, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Payment Denial
Mar 12, 2025
7-day denial
Fine
Apr 17, 2024
$15,593
Fine
Nov 20, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Harold and Grace Upjohn Community Care Center
nonprofit
Ownership & Management
Owners
Heritage Community of Kalamazoo
Owner · Organization
Houston, Jordan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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