Harmony Utica Ridge
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 99 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (12 vs median 5)
- High staff turnover (61%)
- High RN turnover (58%)
Bottom 25% in IA · Meets national RN staffing standard · Worst in LEGACY HEALTHCARE chain · $51,292 in fines
What this means for your family
This facility is highly regarded for its physical therapy program and modern, clean environment, making it a strong candidate for short-term rehab. However, families must be vigilant regarding nursing responsiveness and medication administration; we strongly recommend frequent visits and active involvement in your loved one's care plan to ensure needs are met.
Google Reviews
Google Reviews
99 reviews on Google“Harmony Utica Ridge receives polarized feedback, with many reviewers praising the high-quality physical therapy and modern, clean facility. However, significant concerns persist regarding inconsistent nursing care, slow response times to call buttons, and issues with medication management. Families should be aware that while many report excellent rehabilitation outcomes, others have experienced serious lapses in basic care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained building
- Friendly and professional therapy staff
- Compassionate nursing and CNA care (reported by many)
Concerns
- Slow or non-existent response to call buttons (mentioned by 7 reviewers)
- Medication management errors and delays (mentioned by 6 reviewers)
- Inconsistent hygiene and personal care (bathing/clothing changes) (mentioned by 4 reviewers)
- Staffing shortages leading to neglect (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and care quality?
- 2Given the recent focus on medication management in the industry, what specific protocols or double-check systems do you have in place to ensure residents receive the right medications at the right time?
- 3I see your therapy department is highly praised; how do you integrate those physical and occupational therapy goals into the resident's daily routine outside of scheduled sessions?
- 4When a resident uses their call light, what is your standard procedure for ensuring a timely response, especially during shift changes or peak hours?
- 5With the current staffing environment, how do you ensure that each resident receives consistent assistance with personal hygiene and daily grooming needs?
- 6I see that dining and activities are areas you are working to improve; could you walk me through what a typical social calendar looks like for a resident this month?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is second to none. They really are in tune with people’s needs and individualize therapy based on each persons needs.”
“My grandmother is in their care and requested to use the restroom. The nurse on staff stated that she was wearing depends and to go in that. This is absolutely disgusting behavior and completely unacceptable.”
“I had to leave after only about a week. I was not given the correct meds in the correct dosages, when politely brought to their attention they became VERY defensive then turned accusatory.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Harmony Utica Ridge has significant concerns with 21 complaint-triggered deficiencies showing families have repeatedly reported issues. The facility struggles persistently with infection control (cited across multiple surveys), safety hazards, and care planning. While all violations show correction dates, recurring problems in infection prevention, accident prevention, and resident care planning suggest ongoing quality challenges that warrant careful consideration during your visit.
Apr 21, 2025Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Apr 21, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 25, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 13, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jun 13, 2024Routine5
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Mar 5, 2024Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jun 13, 2024
$37,665
Fine
Mar 5, 2024
$13,627
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
May 14, 2026InspectionClean
Fed violations: 11, State violations: 0
Dec 30, 2025ComplaintClean
Fed violations: 0, State violations: 0
May 22, 2025InspectionClean
Fed violations: 0, State violations: 0
Apr 21, 2025InspectionClean
Fed violations: 12, State violations: 0
Dec 11, 2024ComplaintClean
Fed violations: 0, State violations: 0
Nov 7, 2024ComplaintClean
Fed violations: 0, State violations: 0
Sep 4, 2024ComplaintClean
Fed violations: 0, State violations: 0
Aug 20, 2024InspectionClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Harmony Utica Ridge
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 79 of 89 (Worst)
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Fam Tr Ua 04282008
Owner · Organization
Oakway Operations LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit harmonyuticaridge.com
Medicare data downloads
Original nursing home datasets
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