Bettendorf Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 21 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 5)
Bottom 25% in IA · Below recommended RN staffing · Worst in MGM HEALTHCARE chain · $35,622 in fines
What this means for your family
While the facility has shown success with short-term rehabilitation patients, the recent trend of negative reviews regarding sanitation and the security of personal belongings is concerning. If you choose to tour, pay close attention to the cleanliness of resident rooms and ask for a detailed policy on how the facility tracks and secures patient property.
Google Reviews
Google Reviews
21 reviews on Google“Bettendorf Health Care Center receives highly polarized feedback, with some families praising the rehabilitation services and compassionate individual staff members. However, there are significant, recurring reports of poor facility cleanliness, theft of personal property, and inconsistent responsiveness to patient needs. Families should be aware of serious concerns regarding sanitation and the security of residents' belongings.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Some compassionate, dedicated nursing staff
- Homelike atmosphere in specific areas
Concerns
- Theft or loss of resident personal property (mentioned by 3 reviewers)
- Poor facility cleanliness and sanitation issues (mentioned by 4 reviewers)
- Inconsistent or poor staff responsiveness (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, could you walk me through your current daily cleaning and sanitation protocols for resident rooms and common areas?
- 2I noticed that medication management is a priority for our family; how do you ensure accuracy and timely administration for residents with complex health needs?
- 3To help us feel more secure, what specific systems or policies do you have in place to track and safeguard residents' personal belongings and valuables?
- 4I see that you have a dedicated rehabilitation team; how do you coordinate their therapy sessions with the nursing staff to ensure consistent care throughout the day?
- 5We value clear communication; what is the best way for our family to receive regular updates on our loved one's health status and any changes in their care plan?
- 6What does a typical day look like for residents here, and how do you encourage social engagement for those who might prefer a quieter, more homelike environment?
Personalized based on this facility's data
Key Review Excerpts
“There are some great people here who are go-getters and really helped me meet my improvement goals so I could go home. The nurses were especially helpful in helping me to walk further.”
“My Sister is in this Nursing Home and there are roaches crawling in her room. This place smells and it is unsanitary.”
“At Bettendorf health care they take your things and they dint get returned it takes 3 or 4 days for them to clean up messes the administrator says they will take care of any issues there is but it just keeps happening”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 39 deficiencies, indicating ongoing concerns about care quality, medication errors, and nursing staffing. The facility repeatedly struggles with medication management, daily living care assistance, and nursing staff adequacy, with these issues persisting across multiple surveys despite corrections. Safety and fire system deficiencies also recur frequently, suggesting operational challenges in maintaining compliance standards.
Feb 16, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 15, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Sep 11, 2025Routine13
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Sep 11, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 23, 2025Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Aug 15, 2024Routine14
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Federal Penalties
Fine
Jun 20, 2024
$15,966
Fine
Oct 12, 2023
$19,656
Payment Denial
Oct 12, 2023
33-day denial
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Apr 28, 2026ComplaintClean
Fed violations: 6, State violations: 1
Mar 23, 2026ComplaintClean
Fed violations: 0, State violations: 0
Feb 16, 2026ComplaintClean
Fed violations: 1, State violations: 0
Dec 10, 2025ComplaintClean
Fed violations: 0, State violations: 0
Nov 18, 2025InspectionClean
Fed violations: 0, State violations: 0
Oct 15, 2025ComplaintClean
Fed violations: 1, State violations: 0
Sep 11, 2025InspectionClean
Fed violations: 9, State violations: 0
May 8, 2025ComplaintClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Bettendorf Health Care Center
for profit
Chain Affiliation
Mgm Healthcare
33 facilities nationwide
Chain avg rating: 2.2/5 · Rank 20 of 30 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit mgmhealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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