Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 150 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
HarbourWood Post-Acute and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the admissions team and individual staff members for their compassion, while others report severe concerns regarding neglect and poor communication. Families frequently highlight the facility's cleanliness and the helpfulness of the admissions director, but critical reviews cite issues with call light response times, hygiene, and medication management. Potential families should be aware of the significant disparity between the positive experiences of some and the alarming reports of neglect from others.
Quality Themes
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Concerns
Rating Trends
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Distribution · 153 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The response from staff is awesome and timely. The food is always hot, flavorful, and varied. The rooms are spacious and bright and I can easily maneuver around with ease.”
“My 82 yr old neighbor was in this place for 3 day, food was not good, nursers were nice enough, but always passed the buck and nothing got done. He almost lost all his clothes because of it!”
“My aunt was only there for not even two weeks, and she developed a be sores due to change her diapers. And then every time, if a family member come in her call light was always behind the dresser thrown on the ground.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has serious concerns with multiple families filing complaints leading to 21 deficiency findings, including recurring issues with abuse protection that appear three times across recent inspections. The most persistent problems involve resident rights violations, care planning failures, and infection control deficiencies, with abuse protection issues surfacing as recently as 2025. While all deficiencies show correction dates, the pattern of repeated complaints and recurring safety violations warrants careful consideration before placement.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Federal Penalties
Fine
Apr 14, 2025
$40,108
Fine
Dec 5, 2024
$3,900
Fine
Dec 5, 2024
$3,537
Fine
Dec 5, 2024
$4,017
Fine
Dec 5, 2024
$5,346
Fine
Dec 11, 2023
$3,728
Fine
Dec 11, 2023
$4,963
Harbourwood Post-Acute and Rehabilitation Center
for profit
Vivo Healthcare
15 facilities nationwide
Chain avg rating: 1.9/5 · Rank 11 of 13 (Lowest rating)
Owners
Undisclosed
Ownership Data Not Available · Organization
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
150 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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