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Nursing HomeMedicaid Investigative

Harbourwood Post-Acute and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

549 Sky Harbor Dr, Clearwater, FL 33759120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 147 Google reviews

5
4
3
2
1
Harbourwood Post-Acute and Rehabilitation Center Nursing Home in Clearwater, FL — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (24 vs median 6.0)
  • High staff turnover (82%)
  • High RN turnover (65%)

Bottom 25% in FL · Very high staff turnover · Worst in PLAINVIEW HEALTHCARE PARTNERS chain · $65,599 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the facility has a strong admissions team and some dedicated staff, the recent trend of reviews indicates significant lapses in basic care, hygiene, and responsiveness. If you are considering this facility, we strongly recommend unannounced visits during weekends or evenings to verify staffing levels and call-light response times for yourself.

Google Reviews

Google Reviews

147 reviews on Google
HarbourWood Post-Acute and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the admissions team and individual staff members for their compassion, while others report severe concerns regarding neglect and poor communication. Families frequently highlight the facility's cleanliness and the helpfulness of the admissions director, but critical reviews cite issues with call light response times, hygiene, and medication management. Potential families should be aware of the significant disparity between the positive experiences of some and the alarming reports of neglect from others.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean7.0Activities5.0Meds2.0Memory2.0Comms3.0ValueN/A

Strengths

  • Compassionate and helpful admissions staff
  • Clean and well-maintained facility
  • Effective post-surgery rehab therapy
  • Friendly and welcoming nursing staff

Concerns

  • Slow or non-existent response to call lights (mentioned by 5 reviewers)
  • Poor communication and lack of updates from staff (mentioned by 4 reviewers)
  • Inadequate hygiene care and pressure sores (mentioned by 3 reviewers)
  • Concerns regarding medication management and over-sedation (mentioned by 3 reviewers)
  • Poor food quality and cold meals (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'19(3)'21(5)'23(10)'25(13)'26(9)

Distribution · 149 analyzed

5
113
4
3
3
2
2
1
1
30
58 reviews posted between Dec 19, 2022Dec 31, 2022 · 58 were 5-star
44 reviews posted between Dec 27, 2022Dec 31, 2022 · 44 were 5-star
33 reviews posted between Dec 12, 2022Dec 23, 2022 · 32 were 5-star

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent focus on improving communication, what is the standard process for families to receive regular, proactive updates on their loved one's health and care plan?
  • 2I noticed some concerns regarding response times to call lights; could you walk me through how your team prioritizes and monitors these requests to ensure residents aren't waiting too long?
  • 3With the facility's strong reputation for post-surgery rehab, how do you ensure that same level of attentive care and hygiene support carries over into the long-term nursing side?
  • 4How does your nursing team manage medication schedules and monitoring to ensure residents are alert and comfortable throughout the day?
  • 5What steps are being taken to improve the dining experience and ensure that meals are served at the appropriate temperature and meet the nutritional preferences of the residents?
  • 6Since your admissions team is known for being so welcoming, how do you ensure that same level of personal connection and responsiveness continues once a resident has moved in?

Personalized based on this facility's data


Key Review Excerpts

The response from staff is awesome and timely. The food is always hot, flavorful, and varied. The rooms are spacious and bright and I can easily maneuver around with ease.

Rehab patient · 2025★★★★★

My 82 yr old neighbor was in this place for 3 day, food was not good, nursers were nice enough, but always passed the buck and nothing got done. He almost lost all his clothes because of it!

Neighbor of resident · 2024☆☆☆☆

My aunt was only there for not even two weeks, and she developed a be sores due to change her diapers. And then every time, if a family member come in her call light was always behind the dresser thrown on the ground.

Family member · 2026☆☆☆☆
Source: 147 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
75%
Registered nurses for medical care
Total Nursing
3.55hrs
87%
All nurses + aides combined
Staff Turnover
69%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.1%
Worse than Avg
Here
27.1%
US
15.3%
FL
10.6%
Pinellas
10.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
15.4%
FL
8.7%
Pinellas
8.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
19.5%
FL
15.0%
Pinellas
19.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
12.1%
FL
4.1%
Pinellas
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
19.4%
FL
11.5%
Pinellas
11.5%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility12.0%
Worse than Avg
Here
12.0%
US
5.3%
FL
5.6%
Pinellas
6.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
FL
94.7%
Pinellas
93.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
81.8%
FL
94.8%
Pinellas
92.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.4%
Worse than Avg
Here
3.4%
US
1.6%
FL
1.5%
Pinellas
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
7penalties
Well above state avg (7.3)
17 complaint-triggered
$65,599 in fines

This facility has serious concerns with multiple families filing complaints leading to 21 deficiency findings, including recurring issues with abuse protection that appear three times across recent inspections. The most persistent problems involve resident rights violations, care planning failures, and infection control deficiencies, with abuse protection issues surfacing as recently as 2025. While all deficiencies show correction dates, the pattern of repeated complaints and recurring safety violations warrants careful consideration before placement.

Sep 18, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jul 28, 2025Complaint
3
0600Actual harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0726Actual harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Apr 14, 2025Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jan 16, 2025Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Dec 5, 2024Routine
18
0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Dec 5, 2024Complaint
3
0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0777Potential for harm · PatternCorrected

Administration Deficiencies

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

Federal Penalties

Fine

Apr 14, 2025

$40,108

Fine

Dec 5, 2024

$3,900

Fine

Dec 5, 2024

$3,537

Fine

Dec 5, 2024

$4,017

Fine

Dec 5, 2024

$5,346

Fine

Dec 11, 2023

$3,728

Fine

Dec 11, 2023

$4,963

Ownership & Operations

Who Operates This Facility

Owner / Operator

Harbourwood Post-Acute and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Vivo Healthcare

Chain Size

15 facilities nationwide

Chain avg rating: 1.9/5 · Rank 11 of 13 (Worst)

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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