Harbourwood Post-Acute and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 147 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (24 vs median 6.0)
- High staff turnover (82%)
- High RN turnover (65%)
Bottom 25% in FL · Very high staff turnover · Worst in PLAINVIEW HEALTHCARE PARTNERS chain · $65,599 in fines · Abuse citation
What this means for your family
While the facility has a strong admissions team and some dedicated staff, the recent trend of reviews indicates significant lapses in basic care, hygiene, and responsiveness. If you are considering this facility, we strongly recommend unannounced visits during weekends or evenings to verify staffing levels and call-light response times for yourself.
Google Reviews
Google Reviews
147 reviews on Google“HarbourWood Post-Acute and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the admissions team and individual staff members for their compassion, while others report severe concerns regarding neglect and poor communication. Families frequently highlight the facility's cleanliness and the helpfulness of the admissions director, but critical reviews cite issues with call light response times, hygiene, and medication management. Potential families should be aware of the significant disparity between the positive experiences of some and the alarming reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and helpful admissions staff
- Clean and well-maintained facility
- Effective post-surgery rehab therapy
- Friendly and welcoming nursing staff
Concerns
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Poor communication and lack of updates from staff (mentioned by 4 reviewers)
- Inadequate hygiene care and pressure sores (mentioned by 3 reviewers)
- Concerns regarding medication management and over-sedation (mentioned by 3 reviewers)
- Poor food quality and cold meals (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 149 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on improving communication, what is the standard process for families to receive regular, proactive updates on their loved one's health and care plan?
- 2I noticed some concerns regarding response times to call lights; could you walk me through how your team prioritizes and monitors these requests to ensure residents aren't waiting too long?
- 3With the facility's strong reputation for post-surgery rehab, how do you ensure that same level of attentive care and hygiene support carries over into the long-term nursing side?
- 4How does your nursing team manage medication schedules and monitoring to ensure residents are alert and comfortable throughout the day?
- 5What steps are being taken to improve the dining experience and ensure that meals are served at the appropriate temperature and meet the nutritional preferences of the residents?
- 6Since your admissions team is known for being so welcoming, how do you ensure that same level of personal connection and responsiveness continues once a resident has moved in?
Personalized based on this facility's data
Key Review Excerpts
“The response from staff is awesome and timely. The food is always hot, flavorful, and varied. The rooms are spacious and bright and I can easily maneuver around with ease.”
“My 82 yr old neighbor was in this place for 3 day, food was not good, nursers were nice enough, but always passed the buck and nothing got done. He almost lost all his clothes because of it!”
“My aunt was only there for not even two weeks, and she developed a be sores due to change her diapers. And then every time, if a family member come in her call light was always behind the dresser thrown on the ground.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious concerns with multiple families filing complaints leading to 21 deficiency findings, including recurring issues with abuse protection that appear three times across recent inspections. The most persistent problems involve resident rights violations, care planning failures, and infection control deficiencies, with abuse protection issues surfacing as recently as 2025. While all deficiencies show correction dates, the pattern of repeated complaints and recurring safety violations warrants careful consideration before placement.
Sep 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 28, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Apr 14, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 5, 2024Routine18
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Dec 5, 2024Complaint3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Federal Penalties
Fine
Apr 14, 2025
$40,108
Fine
Dec 5, 2024
$3,900
Fine
Dec 5, 2024
$3,537
Fine
Dec 5, 2024
$4,017
Fine
Dec 5, 2024
$5,346
Fine
Dec 11, 2023
$3,728
Fine
Dec 11, 2023
$4,963
Ownership & Operations
Who Operates This Facility
Harbourwood Post-Acute and Rehabilitation Center
for profit
Chain Affiliation
Vivo Healthcare
15 facilities nationwide
Chain avg rating: 1.9/5 · Rank 11 of 13 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
147 reviews from families & visitors
Official Website
Visit harbourwoodhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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