Harbours Edge
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
Harbour's Edge is widely regarded as a top-tier destination for post-surgical rehabilitation, with many families reporting excellent recovery outcomes. However, families of long-term residents should be cautious; please inquire directly about current staffing ratios for overnight aides and the facility's process for communicating medical updates to family members, as these have been recurring points of friction.
Google Reviews
Google Reviews
40 reviews on Google“Harbour's Edge receives overwhelming praise for its rehabilitation services, with many patients highlighting the professionalism and compassion of the nursing and therapy staff. However, some long-term residents and family members have expressed significant concerns regarding declining service quality, understaffing, and poor communication from management. While the facility is frequently described as a top-tier choice for post-surgical recovery, potential residents should be aware of these reported inconsistencies in daily care and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Professional and compassionate nursing staff
- Well-maintained, clean facility grounds
- Positive outcomes for short-term rehab patients
Concerns
- Understaffing leading to poor care or slow response times (mentioned by 3 reviewers)
- Declining quality of dining services and food (mentioned by 3 reviewers)
- Poor communication between staff and family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; how does the team work with residents to help them regain their independence?
- 2How does the nursing team ensure that every resident's needs are met promptly, especially during busier shifts or overnight hours?
- 3What is the current process for keeping family members updated on a loved one's health and daily well-being?
- 4Could you tell us a bit about the dining experience and how the menu is planned to ensure everyone enjoys their meals?
- 5What kind of daily activities or social outings are available to help residents stay engaged with the community?
- 6In the event of a medical emergency or a sudden change in health, what are the immediate steps the staff takes to ensure resident safety?
Personalized based on this facility's data
Key Review Excerpts
“Rehab was fantastic!!! I could not imagine a better run facility. Nursing care, physical therapists, dining staff - all A-Plus!”
“Aides that were hired through this facility to watch my mother through the night were either sleeping or were not in the room with my mother when she tried to get out of bed on her own. This resulted in her falling several times and suffering injuries.”
“The care & attentiveness was first class we can’t say enough to show our gratitude unfortunately she is in need of PT again... and our hopes are she will be able to go here again to get her up and walking again!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
1
measures
3
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Harbours Edge has significant recurring issues with fire safety systems, food service quality, and resident care that persist across multiple surveys, though all deficiencies have correction dates. Families have filed complaints about safety supervision, infection control, and accommodation of resident preferences. The facility shows ongoing problems with emergency lighting, sprinkler systems, dietary services, and incontinence care spanning three years of inspections.
Jul 24, 2025Routine11
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Jul 24, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 11, 2024Routine12
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 11, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Apr 13, 2023Routine2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Harbours Edge
nonprofit
Chain Affiliation
Lifespace Communities
16 facilities nationwide
Chain avg rating: 4.0/5 · Rank 11 of 16
Ownership & Management
Owners
Lifespace Communities INC
Owner · Organization
Lifespace, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit harboursedge.com
Medicare data downloads
Original nursing home datasets
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