Harborview Thomasville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 6 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 5.0)
Bottom 25% in GA · Critically understaffed (RN) · Worst in HARBORVIEW HEALTH SYSTEMS chain · $23,074 in fines
What this means for your family
While the therapy department is highly regarded for its one-on-one care, the recent decline in nursing reliability and facility maintenance is concerning. If you choose this facility, ensure you have a plan for frequent family check-ins to monitor medication adherence and response times, as these are currently significant pain points.
Google Reviews
Google Reviews
6 reviews on Google“Harborview Thomasville receives high praise for its dedicated therapy staff who are described as attentive and motivating during rehabilitation sessions. However, the facility faces significant criticism regarding poor building maintenance, including reports of mold and pests, as well as recurring issues with medication timing and slow response times for patient assistance during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and motivating therapy staff
- Attentive and considerate individual care during rehab
- Exceptional overnight nursing care noted by some
Concerns
- Slow response times for patient assistance (mentioned by 2 reviewers)
- Inconsistent or missed medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on enhancing our clinical oversight, what specific protocols are currently in place to ensure medication administration is tracked and verified for every resident?
- 2I noticed that your therapy team receives high praise for their motivation; how do you integrate that same level of dedicated support into the daily care routine for long-term residents?
- 3With the current staffing levels, what is your facility's process for ensuring that call lights are answered promptly, especially during shift changes or overnight hours?
- 4We understand that maintaining a clean environment is a top priority; could you walk us through your current daily housekeeping and sanitation schedule for resident rooms and common areas?
- 5I see that your leadership team engages with feedback online; how do you use that input to make tangible improvements to the quality of life for residents here?
- 6What does a typical day of social engagement look like for residents, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The facility itself is old and desperately in need of repairs and updates. I observed black mold on the ceiling, bugs in the room, and gaps in the wall around the air conditioner.”
“When she called for help it was at least a 45 min wait before anyone would check on her.”
“The nurses often skip giving him his medication at the correct time. In fact, the only two days he received it close to on time was last Wednesday and Thursday when they had an inspection.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 18 deficiencies, indicating ongoing concerns about this facility. The most recurring issues involve care planning problems, safety hazards including fire safety violations, and abuse reporting failures. While all violations appear corrected, the pattern of repeated complaints about care planning and safety across multiple surveys from 2022 through 2024 suggests persistent quality concerns that families should carefully consider.
Dec 4, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 26, 2025Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Jun 26, 2025Complaint4
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 22, 2024Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Oct 3, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 25, 2024Complaint2
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Oct 3, 2024
$6,500
Fine
Oct 3, 2024
$10,301
Fine
Jul 27, 2023
$6,273
Ownership & Operations
Who Operates This Facility
Harborview Thomasville
for profit
Chain Affiliation
Harborview Health Systems
22 facilities nationwide
Chain avg rating: 2.0/5 · Rank 20 of 20 (Worst)
Ownership & Management
Owners
Ga Nc 14, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit thomasvillehbrv.com
Medicare data downloads
Original nursing home datasets
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