Harborview Health Systems Jesup
Strong Medicare quality ratings; families often praise exceptional physical therapy department. Still worth an in-person visit.
based on 23 Google reviews
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What this means for your family
This facility is highly recommended for its exceptional physical therapy team, which is consistently praised for helping residents regain independence. However, families should be aware of reported communication challenges and should feel empowered to speak with administration directly if they encounter unprofessional behavior or difficulty reaching staff.
Google Reviews
Google Reviews
23 reviews on Google“Harborview Health Systems Jesup is highly regarded for its exceptional physical therapy department, with multiple reviewers praising the staff's dedication to patient recovery and compassionate care. While many families report positive experiences with nursing and administrative support, there are isolated but serious concerns regarding professional conduct, communication responsiveness, and staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy department
- Compassionate and respectful nursing staff
- Professional administrative support for complex processes
- Strong focus on patient independence and recovery
Concerns
- Difficulty reaching staff via phone or getting timely responses (mentioned by 2 reviewers)
- Unprofessional conduct or rude behavior by specific staff members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given your facility's strong focus on patient independence and recovery, what does a typical daily activity schedule look like for a resident working toward those goals?
- 2I noticed your physical therapy department is highly regarded; how do you integrate those therapy sessions into the daily routine of residents?
- 3What is the best way for families to stay in the loop regarding their loved one's care, and what is your process for ensuring timely updates?
- 4With a 3-star staffing rating, how do you ensure that your team remains consistently available and responsive to family inquiries throughout the day?
- 5How do you approach team training to ensure that every interaction with residents and families remains professional and compassionate?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating the situation to the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“The ladies in the therapy department in Jesup (Brande, Heidi, Wendy, and Morgan) are top tier. They treat all the patients like family.”
“EVERYONE, from the custodial to the nursing staff treated her and treated her with the utmost respect.”
“As we moved toward the end, I worked with Andrea Payne to help with the paperwork for Medicaid; she made it painless and was a true blessing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Harborview Health Systems has ongoing fire safety and electrical issues that persist across multiple surveys from 2021 to 2025, including recurring problems with fire alarm systems and sprinkler maintenance. The facility also had deficiencies in medication management and resident care planning, though all violations have been corrected according to state records.
Apr 10, 2025Routine2
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 27, 2023Routine9
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 27, 2021Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Ownership & Operations
Who Operates This Facility
Harborview Health Systems Jesup
for profit
Ownership & Management
Owners
Harborview Health Systems INC
Owner · Organization
Englander, David
Owner (parent company)
Leibowitz, Chaim
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit jesuphbrv.com
Medicare data downloads
Original nursing home datasets
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