Harborview Decatur
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 59 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 5.0)
- High staff turnover (68%)
- High RN turnover (73%)
Above average in GA · Meets national RN staffing standard · Above average staffing · Chain outperformer · $6,292 in fines
What this means for your family
While the rehabilitation team is frequently highlighted as a strength, the recurring reports of neglect and poor hygiene are critical red flags. If you consider this facility, we strongly recommend unannounced visits during evening and weekend hours to observe actual staffing levels and cleanliness for yourself.
Google Reviews
Google Reviews
59 reviews on Google“Harborview Decatur receives highly polarized feedback, with many families reporting severe neglect, unsanitary conditions, and chronic understaffing. While some residents and family members praise specific staff members and the rehabilitation department, these positive experiences are frequently overshadowed by reports of residents left in soiled bedding, poor communication, and unprofessional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy team
- Select dedicated and compassionate nursing staff
- Professional and helpful admissions/case management staff
Concerns
- Chronic understaffing leading to long response times (mentioned by 6 reviewers)
- Poor hygiene, foul odors, and lack of cleanliness (mentioned by 8 reviewers)
- Residents left in soiled clothing or bedding for extended periods (mentioned by 5 reviewers)
- Unprofessional staff behavior and poor communication (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I've heard wonderful things about your physical and occupational therapy teams; how often do residents get to work with them on their mobility goals?
- 2With the admissions and case management team being so helpful, how can we best stay in the loop regarding any changes in our loved one's care plan?
- 3What specific protocols do you have in place to ensure rooms and common areas are cleaned frequently and kept smelling fresh for the residents?
- 4How do you manage staffing during the night or weekend shifts to ensure that call bells are answered quickly and residents are changed promptly if needed?
- 5Can you tell me more about the daily meal schedule and how you ensure the dining experience is both nutritious and enjoyable for everyone?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation department was exceptional. He received great physical and occupational therapy and was able to make progress to be able to return home in two weeks.”
“My mother arrived alert and attentive and passed less than 3 Weeks later due level 4 bedsores. She supposed to have a wound care specialist take care of her, how did this happen????”
“I came to visit and found he was laying in his poop and still took 2 hours to come clean and change him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering inspections at this facility, raising concerns about care quality. The most recurring issues involve care planning and assessment problems, resident rights violations, and medical care deficiencies including wound care and respiratory treatment. All identified deficiencies have reportedly been corrected by the facility, though the pattern of complaints suggests ongoing scrutiny is warranted.
May 7, 2025Routine8
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 7, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Jun 8, 2023Complaint3
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 10, 2021Routine1
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Federal Penalties
Fine
Jan 2, 2024
$2,098
Fine
Dec 11, 2023
$4,194
Ownership & Operations
Who Operates This Facility
Harborview Decatur
for profit
Chain Affiliation
Harborview Health Systems
22 facilities nationwide
Chain avg rating: 2.0/5 · Rank 4 of 20
Ownership & Management
Owners
Ga Nc 14, LLC
Owner · Organization
Cl 2022 Irrv Tr
Owner (parent company) · Organization
De 2021 Irrv Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit decaturhbrv.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Decatur Center for Nursing and Healing LLC
< 1 miNursing Home · Decatur, GA
Avondale Homes at Decatur
2.3 miAssisted Living · Decatur, GA
Harris House
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Candler Ridge III Pch
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Briarwood Health Center by Harborview
3.7 miNursing Home · Tucker, GA
Prime Time Family Group
4.7 miAssisted Living · Stone Mountain, GA