Decatur Center for Nursing and Healing LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 532 Google reviews
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What this means for your family
The facility's rehabilitation department is a significant strength, and many families report a positive, clean environment. However, the recurring reports of slow response times and neglect suggest that this facility requires active, daily family involvement to ensure consistent care. We strongly recommend visiting during off-hours to observe staffing levels for yourself.
Google Reviews
Google Reviews
532 reviews on Google“Decatur Center for Nursing and Healing receives a high volume of positive reviews praising the friendliness of the staff, the cleanliness of the facility, and the effectiveness of the rehabilitation department. However, a significant minority of reviewers report serious concerns regarding neglect, slow response times to call lights, and poor communication during medical emergencies. Families should be aware that while many visitors have positive experiences, there are recurring reports of staffing shortages that impact the quality of care for residents without constant family advocacy.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised rehabilitation and therapy team
- Welcoming and professional front desk staff
- Clean and well-maintained facility environment
- Attentive and compassionate nursing staff (specific individuals frequently named)
Concerns
- Slow response to call lights and requests for assistance (mentioned by 6 reviewers)
- Understaffing leading to neglect and hygiene issues (mentioned by 5 reviewers)
- Poor communication regarding medical status or hospital transfers (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the rehabilitation team receives a lot of praise; could you tell me more about how they coordinate with the nursing staff to ensure consistent care?
- 2Given the current staffing levels, what is your standard protocol for responding to call lights, and how do you ensure residents receive timely assistance with daily hygiene?
- 3I see that you actively engage with feedback online; what is your process for keeping families updated when there is a change in a resident's medical status or a hospital transfer?
- 4With the recent focus on medication management, what steps are you taking to ensure accuracy and consistency for residents who require complex daily care?
- 5What kind of daily activities or social programs are currently in place to help residents feel connected and engaged within the community?
- 6How does your leadership team monitor and address the specific health inspection areas that were flagged in your most recent CMS report?
Personalized based on this facility's data
Key Review Excerpts
“The Rehab Team was outstanding. With their help I was able to recover stronger than I was before I came tha”
“The nurses are professional but have no bedside manner. We only encountered about 4 nurses the whole month that we were there who were helpful. Only 2 CNA’s really helped. It was hard to get anyone to help at night.”
“She was repeatedly left waiting extended periods for assistance after pressing the call button, at times resulting in her being forced to urinate on herself.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring family complaints triggering multiple inspections, with 14 of 25 deficiencies stemming from these reports. The primary problem areas are dietary services (food safety and temperature), care planning and assessments, and maintaining a clean, safe environment. While all violations show correction dates, the pattern of repeated issues in similar areas—particularly dietary concerns appearing in both recent complaint surveys—suggests ongoing operational challenges that families should investigate during visits.
Apr 24, 2025Complaint9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 11, 2024Complaint5
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 24, 2023Routine9
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Oct 21, 2021Routine2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Decatur Center for Nursing and Healing LLC
for profit
Chain Affiliation
Empire Care Centers
19 facilities nationwide
Chain avg rating: 1.8/5 · Rank 4 of 18
Ownership & Management
Owners
Pmga2 Holdco LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
532 reviews from families & visitors
Official Website
Visit decaturnursing.com
Medicare data downloads
Original nursing home datasets
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