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Nursing Home Top Rated

Harbor's Edge

Strong Medicare quality ratings; families often praise stunning harbor and city views. Still worth an in-person visit.

One Colley Avenue, Fort Norfolk · Norfolk, VA 2351033 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 43 Google reviews

5
4
3
2
1
Harbor's Edge Nursing Home in Norfolk, VA — Street View
Street View

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What this means for your family

Harbor's Edge offers an exceptional environment for long-term living and rehabilitation, with residents consistently praising the therapy teams and social activities. However, families should be aware of recurring frustrations regarding visitor parking and front-desk interactions; we recommend visiting during peak hours to assess the parking situation for yourself.

Google Reviews

Google Reviews

43 reviews on Google
Harbor's Edge is a highly-rated CCRC that residents frequently describe as a luxurious, vacation-like community with exceptional views and a vibrant social calendar. While most residents praise the staff and amenities, a recurring pattern of complaints involves rude front-desk or concierge interactions and significant frustrations regarding visitor parking availability.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean9.0Activities10.0MedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Stunning harbor and city views
  • High-quality physical and occupational therapy
  • Active social calendar and diverse resident community
  • Well-maintained, hotel-like facilities

Concerns

  • Difficult or limited visitor parking (mentioned by 4 reviewers)
  • Rude or condescending front desk/concierge staff (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(3)'18(1)'20(1)'22(4)'24(15)'26(2)

Distribution · 46 analyzed

5
33
4
3
3
2
2
0
1
8

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the beautiful harbor location, what are some of the most popular social activities or outings residents participate in to take advantage of the views?
  • 2I noticed the facility has a very high staffing rating; how does that translate into the daily one-on-one attention my loved one will receive?
  • 3Since parking can sometimes be a challenge in this area, what is the best way for family members to plan their visits to ensure a smooth arrival?
  • 4How does the administrative and front desk team work to ensure that families feel welcomed and supported whenever they call or visit?
  • 5With your strong focus on physical and occupational therapy, how do you integrate those sessions into a resident's daily routine to keep them active?
  • 6Regarding the recent health inspection findings, what specific steps has the facility taken to address those areas and ensure high standards of care moving forward?

Personalized based on this facility's data


Key Review Excerpts

The Physical Therapy Division is at the very top of the scale for education, equipment and the professional level of working with one to reach their goals are outstanding !

Rehab patient · 2022★★★★★

My husband Bob passed away recently, and the health care staff helped him to pass with dignity & grace.

Long-term resident · 2025★★★★★

A facility of this caliber should think about hiring a person with a positive friendly attitude to be the first person residents and family and friend of residents experience at the facility.

Visitor · 2024★★★★
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.76hrs
OK
Registered nurses for medical care
Total Nursing
7.12hrs
OK
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

5

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
VA
16.9%
Norfolk city
19.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility28.2%
Worse than Avg
Here
28.2%
US
15.5%
VA
14.2%
Norfolk city
13.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.7%
Mixed vs Avgs
Here
91.7%
US
93.4%
VA
91.0%
Norfolk city
80.1%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility8.8%
Worse than Avg
Here
8.8%
US
1.6%
VA
1.6%
Norfolk city
0.7%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility10.0%
Worse than Avg
Here
10.0%
US
3.2%
VA
3.7%
Norfolk city
1.9%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility12.5%
Worse than Avg
Here
12.5%
US
5.3%
VA
5.6%
Norfolk city
6.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.1%
Better than Avg
Here
93.1%
US
81.8%
VA
73.9%
Norfolk city
57.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.0%
Better than Avg
Here
89.0%
US
79.8%
VA
73.6%
Norfolk city
68.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
VA
1.2%
Norfolk city
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (14.5)
1 complaint-triggered

Harbor's Edge has a concerning pattern of recurring deficiencies across four surveys, including one complaint-triggered investigation where families reported safety concerns. The most frequent issues involve fire safety systems, resident care planning and assessments, and building safety features. While all violations show correction dates, the facility has struggled with persistent problems in maintaining proper safety systems and developing adequate care plans for residents.

Feb 5, 2026Routine
2
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0344Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

Mar 14, 2024Complaint
1
0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Aug 11, 2022Routine
3
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Sep 10, 2019Routine
17
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0131Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0531Potential for harm · IsolatedCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Harbor's Edge

Organization Type

nonprofit

Ownership & Management

Key personnel

Smith, LindaContracted Managing EmployeeTorres, DayanaraW-2 Managing EmployeeL'heureux, CathyOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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