Hannah B G Shaw Home
Strong Medicare quality ratings; families often praise warm, attentive, and caring nursing staff. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
While many families report excellent, compassionate care, the recent emergence of serious allegations regarding transparency and administrative responsiveness is concerning. We strongly recommend scheduling an in-person tour to observe staff-resident interactions and asking direct questions about their communication protocols and incident reporting policies before making a decision.
Google Reviews
Google Reviews
26 reviews on Google“The Hannah B G Shaw Home receives high praise for its warm, homelike atmosphere and attentive nursing staff who are frequently described as treating residents like family. However, the facility faces serious allegations regarding administrative transparency and communication, as well as recent complaints about poor responsiveness to inquiries and concerns regarding food quality and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and caring nursing staff
- Clean and well-maintained facility
- Strong rehab and recovery support
- Homelike, welcoming environment
Concerns
- Poor communication and failure to return phone calls (mentioned by 2 reviewers)
- Allegations of poor care and lack of transparency regarding resident injuries/deaths (mentioned by 2 reviewers)
- Concerns regarding food quality and nutritional value (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong focus on rehab and recovery, how do you coordinate care transitions and communicate progress updates with families?
- 2I noticed that keeping families informed is a priority; what is your standard process for ensuring timely updates regarding a resident's health status or any unexpected incidents?
- 3With your high staffing rating, how do you ensure that staff members have enough time to provide personalized, attentive care to each resident throughout the day?
- 4Could you walk me through the current dining program and how you gather feedback from residents to ensure the meals meet their nutritional needs and preferences?
- 5How does your team handle medical emergencies or urgent health changes, and at what point is a family member typically brought into the loop?
- 6What kind of daily activities or social opportunities are available to help residents feel connected and engaged within the home-like environment here?
Personalized based on this facility's data
Key Review Excerpts
“My mother was lucky enough to be a resident of the Shaw home for 5 years in that time the care she received was first class in everyway. The staff is amazing and provided the best of care and it was very obvious that this was not just a job but the genuinely cared for my mother.”
“My mother is in there. She says whenever she presses the call button someone comes right away. The food is really good and it's very clean. All the staff is very friendly and helpful.”
“I regret not calling the police that night. I regret trusting that the facility would do the right thing. Instead, Shaw Home chose to stand behind an employee rather than listen to a family trying to protect their mother in her final days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hannah B G Shaw Home shows multiple corrected deficiencies across recent inspections, with recurring issues in fire safety systems, infection control, and food safety appearing in both 2024 and 2025 surveys. The facility has addressed 27 deficiencies spanning quality of care, nursing staffing, medication management, and building safety requirements, though some problems like sprinkler system maintenance and dietary compliance persist across inspections.
Sep 12, 2025Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Sep 12, 2024Routine14
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jul 11, 2023Routine4
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure medical gas and vacuum systems have documented maintenance programs.
Ownership & Operations
Who Operates This Facility
Hannah B G Shaw Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit theshawhome.org
Medicare data downloads
Original nursing home datasets
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