Hampshire House Adult Home
Families consistently rate this highly — reviewers highlight kind and attentive nursing staff. Schedule a visit to confirm the fit.
based on 16 Google reviews
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What this means for your family
While many families report excellent, compassionate care from the staff, the recent reports regarding resident safety and facility security are concerning. We strongly advise you to visit the facility in person to observe the level of supervision in common areas and ask management specifically about their protocols for preventing resident elopement.
Google Reviews
Google Reviews
16 reviews on Google“Hampshire House is frequently praised for its kind, attentive staff and supportive atmosphere, with many families noting that their loved ones have settled in well and are participating in community activities. However, there are serious concerns regarding facility security and oversight, specifically reports of residents wandering off the property and a lack of staff presence in common areas. Families should weigh the positive interpersonal care against these significant safety and supervision issues.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Supportive and responsive management
- Clean and well-maintained facility
- Active social calendar for residents
Concerns
- Inadequate supervision leading to residents wandering off-site (mentioned by 2 reviewers)
- Lack of staff presence in common areas and difficulty finding personnel (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how attentive the nursing staff is here; how do you ensure that level of care remains consistent throughout the day and night?
- 2Since the facility is so well-maintained and clean, what is your routine for keeping the common areas and resident rooms looking their best?
- 3We'd love to hear more about the social calendar—what are some of the favorite group activities or outings the residents currently enjoy?
- 4How do you manage resident supervision in the common areas to ensure someone is always available if a resident needs assistance or wanders toward an exit?
- 5In the event of a medical emergency after hours, what is the specific protocol for getting immediate care to a resident?
- 6It's great to see management is active in the community; how do you typically communicate important facility updates or changes to the families?
Personalized based on this facility's data
Key Review Excerpts
“The new owners have made so many needed improvements. But what stands out to me is the staff. They enhance my mother's life in so many ways.”
“Emails and calls to the director and case manager are answered quickly, they are very responsive to any issues that arise and get them resolved in a timely manner.”
“Residents have escaped the facility and shown up at our house which is a hundred yards through the woods next to a steep gorge. Anytime we have gone to the facility to discuss with them, there is no one around.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
90 violations from 18 inspections
Dec 15, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Oct 28, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 26, 2025Complaint28Report
Resident funds and valuables
Resident services
Records and reports
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Environmental standards
Admission standards
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Personnel
General provisions
Resident services
Food service
Environmental standards
Resident funds and valuables
Resident services
Personnel
Resident services
Resident services
Records and reports
General provisions
Resident services
Food service
Environmental standards
Dec 18, 2024Complaint
Disaster and emergency planning
Nov 14, 2024ComplaintCleanReport
No deficiencies found during this inspection.
May 17, 2024Complaint
Resident services
Resident services
Resident services
Jan 19, 2024Complaint
Admission standards
Resident services
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Resident services
Dec 13, 2023Complaint
Inspection
Admission standards
Disaster and emergency planning
Admission standards
Environmental standards
Disaster and emergency planning
Resident protections
Ownership & Operations
Who Operates This Facility
Hampshire House Operating Corporation
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit willowridgeseniorliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
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