Hamilton Arms Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 183 Google reviews
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What this means for your family
Hamilton Arms is highly regarded for its compassionate staff and effective rehabilitation therapy, making it a strong contender for short-term recovery. However, families should be aware of the facility's dated infrastructure and the potential for delays in care due to staffing levels. We recommend visiting during off-hours to observe response times and asking specifically how they manage dietary restrictions and bathroom accessibility for your loved one.
Google Reviews
Google Reviews
183 reviews on Google“Hamilton Arms Center receives polarized feedback, with many families praising the compassionate, friendly staff and effective rehab services. However, significant concerns persist regarding the facility's aging infrastructure, shared bathroom configurations, and recurring reports of understaffing leading to delayed responses. Families should be aware that while many find the care excellent, others have reported inconsistent hygiene, poor communication regarding medical needs, and issues with laundry and dietary management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Effective physical therapy and rehabilitation services
- Welcoming atmosphere for visitors
- Responsive administrative leadership
Concerns
- Understaffing leading to slow response times for basic needs (mentioned by 9 reviewers)
- Aging facility infrastructure and dated decor (mentioned by 7 reviewers)
- Inadequate bathroom access (shared by multiple residents) (mentioned by 5 reviewers)
- Poor food quality and lack of dietary restriction management (mentioned by 5 reviewers)
- Laundry loss or poor hygiene practices (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that some residents share bathroom facilities, what is your process for ensuring privacy and maintaining cleanliness in those shared spaces?
- 2I noticed some feedback regarding response times for basic assistance; how does your current staffing model ensure that residents receive timely support throughout the day and night?
- 3With your focus on physical therapy and rehabilitation, how do you integrate those services into the daily activity schedule for residents who are not in active recovery?
- 4How does your culinary team manage specific dietary restrictions and preferences to ensure that mealtime is both safe and enjoyable for all residents?
- 5Could you walk me through your protocols for medication management and how you ensure accuracy and consistency for residents with complex health needs?
- 6I see that the building has a long history in the community; what plans or ongoing efforts are in place to update the facilities and maintain a comfortable living environment?
Personalized based on this facility's data
Key Review Excerpts
“The staff is kind and caring. Through our Mother’s final days she was cared for gently and with attention to her physical pain. Although working with low staff numbers the nurses, nurses aides always took time to check in and answer any questions we had.”
“The only complaint I have is this is a bunch of elderly people living here. Why is the food? They’re serving them always spicy and if you’re gonna make a spicy option, there should also be a non-spicy option not just a cold sandwich to replace the spicy food you’re making.”
“The staff are great. Very friendly, caring and hard working. Having said that, they’re also understaffed and over worked. There were consistently long waits for assistance to the bathroom and requests for medication.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hamilton Arms Center shows ongoing challenges with care quality and medication management across multiple years, with families filing complaints that triggered investigations. The facility has recurring issues with providing appropriate treatment and care, medication safety and labeling, and resident assessments. While all deficiencies have been corrected by the facility, the pattern of repeated problems in core care areas suggests persistent operational challenges that families should carefully consider.
Feb 25, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 26, 2025Routine5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 6, 2024Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Jul 15, 2024Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Oct 6, 2023Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Jan 8, 2024
$2,659
Fine
Jan 2, 2024
$2,117
Fine
Dec 11, 2023
$4,233
Ownership & Operations
Who Operates This Facility
Hamilton Arms Center
for profit
Ownership & Management
Owners
Hachc LLC
Owner · Organization
Smr 2021 Family Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
183 reviews from families & visitors
Official Website
Visit hamiltonarmshc.com
Medicare data downloads
Original nursing home datasets
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