A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 186 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Hamilton Arms Center has a middle-range Medicare overall rating. Strengths include compassionate and friendly nursing staff. Some reviewers note concerns about understaffing leading to slow response times for basic needs (mentioned by 9 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Hamilton Arms Center receives polarized feedback, with many families praising the compassionate, friendly staff and effective rehab services. However, significant concerns persist regarding the facility's aging infrastructure, shared bathroom configurations, and recurring reports of understaffing leading to delayed responses. Families should be aware that while many find the care excellent, others have reported inconsistent hygiene, poor communication regarding medical needs, and issues with laundry and dietary management.
Quality Themes
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Concerns
Rating Trends
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Distribution · 212 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The staff is kind and caring. Through our Mother’s final days she was cared for gently and with attention to her physical pain. Although working with low staff numbers the nurses, nurses aides always took time to check in and answer any questions we had.”
“The only complaint I have is this is a bunch of elderly people living here. Why is the food? They’re serving them always spicy and if you’re gonna make a spicy option, there should also be a non-spicy option not just a cold sandwich to replace the spicy food you’re making.”
“The staff are great. Very friendly, caring and hard working. Having said that, they’re also understaffed and over worked. There were consistently long waits for assistance to the bathroom and requests for medication.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Hamilton Arms Center shows ongoing challenges with care quality and medication management across multiple years, with families filing complaints that triggered investigations. The facility has recurring issues with providing appropriate treatment and care, medication safety and labeling, and resident assessments. While all deficiencies have been corrected by the facility, the pattern of repeated problems in core care areas suggests persistent operational challenges that families should carefully consider.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Jan 8, 2024
$2,659
Fine
Jan 2, 2024
$2,117
Fine
Dec 11, 2023
$4,233
Hamilton Arms Center
for profit
Owners
Hachc LLC
Owner · Organization
Smr 2021 Family Trust
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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