Hallmark Healthcare of Pekin
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 66 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 11.0)
- High staff turnover (67%)
- High RN turnover (62%)
Bottom 25% in IL · Below recommended RN staffing · Worst in CREST HEALTHCARE CONSULTING chain · $67,579 in fines
What this means for your family
The facility's therapy department is highly regarded, making it a potential option for short-term rehab. However, given the recurring and serious reports of poor hygiene and slow response times, we strongly advise families to conduct an unannounced visit and observe the cleanliness of the rooms and the responsiveness of staff before committing.
Google Reviews
Google Reviews
66 reviews on Google“Hallmark Healthcare of Pekin receives highly polarized feedback, with many families praising the dedicated nursing and therapy staff for their compassionate care during rehabilitation stays. However, significant concerns regarding cleanliness, responsiveness, and staffing levels are frequently raised, particularly in more recent reviews. Families should be aware that while many have positive experiences, there are recurring reports of neglected hygiene and communication challenges.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and compassionate therapy department
- Attentive and caring nursing staff
- Strong, personalized communication from specific nurses
- Welcoming and professional administrative team
Concerns
- Poor facility cleanliness and hygiene (mentioned by 5 reviewers)
- Understaffing and slow response times to call lights (mentioned by 4 reviewers)
- Difficulty reaching staff by phone or at the front desk (mentioned by 3 reviewers)
- Inconsistent or poor management of resident care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your therapy team receives a lot of praise; how do you integrate their personalized approach into the daily care routine for residents?
- 2With the current staffing levels, what is your facility's protocol for ensuring that call lights are answered promptly and that residents receive timely assistance?
- 3I see that you are very active in responding to feedback online; how do you use that family input to improve your daily cleanliness and hygiene standards?
- 4Given the recent focus on communication, what is the best way for our family to reach a nurse or administrator directly if we have an urgent question about our loved one's care?
- 5Could you walk us through how your team manages medication administration to ensure accuracy and consistency for residents?
- 6What kind of daily activities or social events are currently being offered to keep residents engaged and active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“Each and every Staff member, from the housekeeper to the Nursing Administration, was kind and caring in all aspects of care. I did not have one negative interaction with a Staff member.”
“The staff at this facility was beyond amazing. When she came in, she could not walk by herself. They started her rehab with their PT and OT department immediately.”
“Literally what appeared to be sewage on the floor in the hall from the shower room, lingering foul smells throughout, and overwhelmed staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering serious investigations including one for resident abuse and neglect. The most recurring problems involve medication management, wound care and pressure sores, and infection control, with these issues persisting across multiple years and surveys. While the facility has corrected past deficiencies, the pattern of repeated violations in critical care areas suggests ongoing quality concerns that families should carefully consider.
Sep 17, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 6, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 1, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Oct 1, 2024Routine10
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Jan 31, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jun 6, 2025
$9,110
Fine
Jun 6, 2025
$9,110
Fine
Jun 6, 2025
$14,901
Fine
Dec 7, 2023
$16,624
Payment Denial
Dec 7, 2023
2-day denial
Ownership & Operations
Who Operates This Facility
Hallmark Healthcare of Pekin
for profit
Chain Affiliation
Crest Healthcare Consulting
13 facilities nationwide
Chain avg rating: 1.6/5 · Rank 13 of 13 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit hallmarkpekin.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Timbercreek Rehab and Health Care Center
1.2 miNursing Home · Pekin, IL
Pekin Manor
1.6 miNursing Home · Pekin, IL
Arcadia Care Morton
7.6 miNursing Home · Morton, IL
Fondulac Rehabilitation and Health Care Center
9.2 miNursing Home · East Peoria, IL
Loft Rehab of East Peoria, the
11.1 miNursing Home · East Peoria, IL
Loft Rehab of Peoria, the
11.1 miNursing Home · Peoria, IL