Hallmark Hc of Carlinville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High RN turnover (67%)
Bottom 25% in IL · Below recommended RN staffing · Worst in CREST HEALTHCARE CONSULTING chain · $25,493 in fines
What this means for your family
While many families report a helpful and welcoming administrative team, there are serious, specific allegations regarding patient neglect and hygiene. We strongly recommend that you conduct an unannounced visit during a weekend or evening shift to observe the actual level of care and cleanliness firsthand.
Google Reviews
Google Reviews
26 reviews on Google“Reviews for Hallmark Healthcare of Carlinville are highly polarized, with many families praising the staff for being supportive and accommodating during the admission process. However, critical reviews highlight severe concerns regarding neglect, including reports of bedsores, unaddressed hygiene needs, and poor communication from management. Families should be aware that while many report a positive, family-like atmosphere, there are serious allegations regarding the quality of direct patient care.”
Quality Themes
Tap a score for detailsStrengths
- Supportive and helpful administrative staff
- Welcoming and friendly atmosphere
- Effective admission and discharge coordination
- Strong rehab and therapy support
Concerns
- Neglect and poor quality of care (bedsores, hygiene, lack of assistance) (mentioned by 2 reviewers)
- Unresponsive staff to patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily care experience for residents?
- 2With your current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with personal hygiene and mobility needs throughout the day?
- 3Given the recent focus on enhancing your dining program, could you walk me through how you ensure residents receive consistent, high-quality nutrition and mealtime support?
- 4What is your facility's specific process for monitoring skin integrity and preventing complications like bedsores for those with limited mobility?
- 5Since your rehab and therapy services are highlighted as a strength, how do those teams collaborate with the nursing staff to ensure a resident's progress is maintained during their daily routine?
- 6How does your staff prioritize and respond to call lights or urgent requests to ensure that residents feel heard and supported at all times?
Personalized based on this facility's data
Key Review Excerpts
“The staff was always accommodating of all my requests , concerns , questions etc. Suzi and Kasey both went above and beyond to help through this difficult often daunting task .. I would highly recommend Hallmark to anyone seeking good care fo”
“Honestly one of the worst places I’ve ever put a family member at. I wouldn’t recommend this place at all after seeing the condition they left my grandfather in. open wounds bed sores from not being moved around.”
“Putting someone you love in a home healthcare facility is a very difficult decision and Hallmark helped me every step of the way. Casey helped me thru the whole admittance process and handled everything that needed to be done.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
4
measures
9
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent patterns across multiple surveys, particularly with infection control deficiencies appearing in three consecutive inspections, medication management issues recurring twice, and ongoing problems with room size requirements. While all deficiencies have correction dates, the repeated nature of key care areas like infection prevention suggests implementation challenges. A family filed a complaint about pest control in 2025, indicating resident concerns about facility maintenance and cleanliness standards.
Apr 7, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Feb 26, 2025Routine11
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jan 23, 2024Routine11
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Feb 24, 2023Routine10
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Federal Penalties
Fine
Feb 26, 2025
$25,493
Payment Denial
Feb 26, 2025
13-day denial
Ownership & Operations
Who Operates This Facility
Hallmark Hc of Carlinville
government
Chain Affiliation
Crest Healthcare Consulting
13 facilities nationwide
Chain avg rating: 1.6/5 · Rank 10 of 13 (Worst)
Ownership & Management
Owners
Clark, Eric
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit hallmark-hc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.