Gurwin Jewish Fay J. Lindner Residence
Limited public data on Gurwin Jewish Fay J. Lindner Residence. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 130 Google reviews
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What this means for your family
While Gurwin's physical therapy and rehab programs are frequently praised for their effectiveness, the facility has a recurring pattern of understaffing and communication failures. Families should be highly involved in daily care, especially for residents with cognitive issues, and should explicitly ask about current staffing ratios and the process for escalating medical concerns to management.
Google Reviews
Google Reviews
130 reviews on Google“Gurwin Jewish Fay J. Lindner Residence receives highly polarized feedback, with many families praising the facility's physical environment, activities, and the effectiveness of its physical and occupational therapy teams. However, a significant number of reviewers report serious concerns regarding chronic understaffing, neglectful nursing care, and poor communication during medical emergencies. Families considering this facility should be aware of the stark contrast between the high-quality rehab services and the recurring reports of inadequate daily care for residents with complex needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and attractive facility
- Engaging cultural and social activities
- Compassionate and attentive individual staff members
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Neglectful care for residents requiring assistance with feeding or hygiene (mentioned by 8 reviewers)
- Poor communication and dismissive attitude from nursing/medical staff (mentioned by 9 reviewers)
- Inadequate medical follow-up for worsening health conditions (mentioned by 6 reviewers)
- Aggressive or inappropriate pressure regarding DNR/advance care planning (mentioned by 4 reviewers)
- Poor quality or incorrect food service (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 221 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active calendar; could you walk me through how you encourage residents to participate in the cultural and social activities offered here?
- 2Given that some residents may need extra support with daily routines, what is your process for ensuring consistent, hands-on assistance during meal times and hygiene care?
- 3How does your nursing team coordinate with families to ensure we are kept in the loop regarding any changes in health status or medical follow-ups?
- 4I see that you are quite active in responding to feedback online; how does that culture of open communication translate to the daily interactions between your staff and family members?
- 5What protocols do you have in place to ensure that response times for call bells or requests for assistance remain prompt throughout the day and evening?
- 6How do you approach sensitive conversations regarding advance care planning and DNR orders to ensure they remain respectful of a family's personal wishes?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapists were good, however there seems to be a disconnect between what they do and the nurses and aides do... Nursing is very reluctant to allow the aides to do any physical transfers without the use of a mechanical lift, which limits the progress that can be made.”
“They do not fix the heat in elderly patients rooms who have breathing problems so it's constantly on and far too hot! You can press call button and nobody comes specifically if it's after visiting hours staff is no where in site.”
“The memory care unit demonstrated to me that the nursing care was inadequate for my mother. The PA refused to validate my concerns about my mother’s wheezing and fatigue. I took my mother to an outside doctor to find out she had pneumonia!!”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
7 violations from 7 inspections
Sep 9, 2025Other
Records and reports
Sep 5, 2025Other
Records and reports
Jul 9, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 11, 2025Complaint
Personnel
Jan 8, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Dec 22, 2022Routine
Disaster and emergency procedures
Disaster and emergency procedures
Resident services
Resident services
Jan 26, 2022ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Gurwin Jewish - Fay J. Lindner Residences, INC.
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit gurwin.org
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
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