Guadalupe Valley Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (27 vs median 8.0)
Below average in Texas · Critically understaffed (RN) · Below chain average · $75,450 in fines
What this means for your family
This facility offers excellent rehabilitation potential and has several standout, compassionate caregivers. However, families should be extremely vigilant regarding hygiene and responsiveness, as there is a documented pattern of delayed call light responses and inadequate assistance with toileting.
Google Reviews
Google Reviews
35 reviews on Google“Families considering Guadalupe Valley Nursing and Rehabilitation Center will find a polarizing environment. While some residents and families praise the compassionate therapy teams and specific standout staff members, there are significant, recurring reports of neglect regarding hygiene, delayed response to call lights, and inadequate assistance with basic needs like toileting.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate therapy and nursing staff
- Effective rehabilitation for post-surgery recovery
- Friendly front desk and administrative personnel
- Cleanliness in certain units
Concerns
- Neglect regarding hygiene and toileting assistance (mentioned by 3 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
- Poor communication from administration and difficulty reaching staff (mentioned by 3 reviewers)
- Inadequate monitoring of medical/lab results (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses. Negative reviews are met with a standardized script about sharing feedback with leadership, while positive reviews use a repetitive 'recognized and celebrated' template.
Questions for Your Tour
- 1I noticed the administration team is very active in responding to feedback; how do you typically communicate important updates or changes in care to family members?
- 2With the focus on rehabilitation here, how do you coordinate between the therapy team and the nursing staff to ensure a smooth recovery process?
- 3How does the nursing staff manage call lights during busy shifts to ensure residents receive timely assistance with hygiene and personal care?
- 4What specific protocols are in place to ensure that medical and lab results are monitored closely and communicated to the family without delay?
- 5Could you tell me more about the daily activities and social events available to help residents stay engaged with the community?
- 6How is medication management handled to ensure accuracy, and what steps are taken to prevent any errors in administration?
Personalized based on this facility's data
Key Review Excerpts
“GVNC took me in with loving arms and immediately began working on my health. At the time of admission, I was unable to get out of bed on my own, but then soon learned to use a wheelchair on my own, then a walker, then walking on my own!”
“He had a hip replacement and when he needed to get up to use the bathroom the nurses/cna told him to push call button and it would take them 30-45 to Come to his room, while he can hear them in the hallway talking and laughing.”
“She is FANTASTIC! Well dressed and what a multi tasker! She’s also a CNA here and based off of my interaction with her, she has compassion on her patients”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nearly half of this facility's 66 deficiencies were triggered by families filing complaints, indicating ongoing concerns about care quality. The most recurring problems involve infection control, medication management, and resident safety issues. While all deficiencies show correction dates, the persistent pattern of complaints across multiple surveys through 2025 suggests families should carefully evaluate whether issues are truly resolved during their visit.
Feb 23, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 10, 2025Complaint9
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 6, 2025Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 16, 2025Complaint4
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jan 16, 2025Routine19
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Resident Rights Deficiencies
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Administration Deficiencies
Provide training in compliance and ethics.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Provide properly protected cooking facilities.
Dec 13, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Apr 26, 2024
$75,450
Ownership & Operations
Who Operates This Facility
Medina County Hospital District
for profit
REGENCY IHS OF GUADALUPE VALLEY, LLC
EMANUEL ARANDA
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 42 of 67
Ownership & Management
Owners
Medina County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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