Grove at Kirkwood, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (28 vs median 10)
Bottom 25% in MO · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record
What this means for your family
The Grove at Kirkwood has experienced a drastic decline in quality under recent ownership, with multiple reports of neglect and severe understaffing. We strongly advise families to look elsewhere until there is consistent, verified evidence that the facility has stabilized its staffing and administrative operations.
Google Reviews
Google Reviews
67 reviews on Google“The Grove at Kirkwood has experienced a severe decline in quality following a change in ownership and management in late 2025. While the facility previously held a strong reputation for compassionate care and effective rehabilitation, recent reviews describe a facility plagued by chronic understaffing, reliance on agency personnel, and significant lapses in basic hygiene and medication management. Families considering this facility should be aware that the current environment is reported to be vastly different from its historical performance.”
Quality Themes
Tap a score for detailsStrengths
- Historically strong rehabilitation therapy team
- Beautiful, well-maintained grounds and setting
- Previously highly-regarded, compassionate nursing staff
Concerns
- Severe understaffing and reliance on agency labor (mentioned by 6 reviewers)
- Neglect of basic hygiene (showers, diaper changes) (mentioned by 5 reviewers)
- Medication errors or failure to administer (mentioned by 4 reviewers)
- Unresponsive or inexperienced administration (mentioned by 4 reviewers)
- Slow or non-existent response to call lights (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent challenges with staffing levels, what specific steps is the facility taking to reduce reliance on temporary agency staff and ensure consistent, familiar caregivers for my loved one?
- 2I noticed concerns regarding hygiene and timely assistance; what is your current protocol for monitoring call light response times and ensuring residents receive regular, scheduled personal care?
- 3With medication management being a top priority, could you walk me through your double-check process to ensure accuracy and prevent missed doses?
- 4I see the rehabilitation team is highly regarded here; how do you integrate their expertise into the daily routine of residents who aren't in active therapy?
- 5Communication is vital to our family; what is the standard process for updating us on changes in health status or care needs, and who is our primary point of contact for administrative questions?
- 6The grounds are beautiful, but how do you encourage residents to get outside and participate in social activities, and what does the daily activity calendar look like for those with varying mobility levels?
Personalized based on this facility's data
Key Review Excerpts
“The facility is short-staffed and morale is down. One employee quit because of all of the 'abuse and neglect.'”
“Administrative staff some mailboxes not setup or are full and do not return phone calls even after 3 weeks. Staff shortages, beds not changed and no meal selection available to residents.”
“Manor Grove provided the medical care and rehab services I needed to recuperate from a double femur fracture repair. The staff was top notch and I cannot say enough positive remarks to reflect the actual experience I had.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent complaints from families triggered serious deficiencies in January 2026 involving medication errors, resident rights violations, and infection control failures that remain uncorrected. The facility shows recurring problems with medication management, safety hazards, and fire safety systems across multiple surveys. While older issues were typically corrected, the most recent complaint-based findings show no correction plans, raising significant concerns about current care quality.
Jan 29, 2026Complaint21
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Nov 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jul 29, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 20, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 7, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Ensure that gas fire places are out of the reach of patients and can be shut off if unit is working improperly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 28, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 29, 2026
$117,800
Ownership & Operations
Who Operates This Facility
Grove at Kirkwood, the
nonprofit
Ownership & Management
Owners
Manor Grove INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit manorgrove.com
Medicare data downloads
Original nursing home datasets
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