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Nursing HomeMedicaid Investigative

Grove at Kirkwood, the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

711 South Kirkwood Road, Kirkwood, MO 63122117 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 67 Google reviews

5
4
3
2
1
Grove at Kirkwood, the Nursing Home in Kirkwood, MO — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (28 vs median 10)

Bottom 25% in MO · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record

Source: Medicare data

What this means for your family

The Grove at Kirkwood has experienced a drastic decline in quality under recent ownership, with multiple reports of neglect and severe understaffing. We strongly advise families to look elsewhere until there is consistent, verified evidence that the facility has stabilized its staffing and administrative operations.

Google Reviews

Google Reviews

67 reviews on Google
The Grove at Kirkwood has experienced a severe decline in quality following a change in ownership and management in late 2025. While the facility previously held a strong reputation for compassionate care and effective rehabilitation, recent reviews describe a facility plagued by chronic understaffing, reliance on agency personnel, and significant lapses in basic hygiene and medication management. Families considering this facility should be aware that the current environment is reported to be vastly different from its historical performance.

Quality Themes

Tap a score for details
Food3.0Staff2.0Clean2.0Activities5.0Meds1.0MemoryN/AComms1.0Value2.0

Strengths

  • Historically strong rehabilitation therapy team
  • Beautiful, well-maintained grounds and setting
  • Previously highly-regarded, compassionate nursing staff

Concerns

  • Severe understaffing and reliance on agency labor (mentioned by 6 reviewers)
  • Neglect of basic hygiene (showers, diaper changes) (mentioned by 5 reviewers)
  • Medication errors or failure to administer (mentioned by 4 reviewers)
  • Unresponsive or inexperienced administration (mentioned by 4 reviewers)
  • Slow or non-existent response to call lights (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(17)'20(1)'22(8)'24(1)'26(8)

Distribution · 75 analyzed

5
35
4
13
3
1
2
5
1
21

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent challenges with staffing levels, what specific steps is the facility taking to reduce reliance on temporary agency staff and ensure consistent, familiar caregivers for my loved one?
  • 2I noticed concerns regarding hygiene and timely assistance; what is your current protocol for monitoring call light response times and ensuring residents receive regular, scheduled personal care?
  • 3With medication management being a top priority, could you walk me through your double-check process to ensure accuracy and prevent missed doses?
  • 4I see the rehabilitation team is highly regarded here; how do you integrate their expertise into the daily routine of residents who aren't in active therapy?
  • 5Communication is vital to our family; what is the standard process for updating us on changes in health status or care needs, and who is our primary point of contact for administrative questions?
  • 6The grounds are beautiful, but how do you encourage residents to get outside and participate in social activities, and what does the daily activity calendar look like for those with varying mobility levels?

Personalized based on this facility's data


Key Review Excerpts

The facility is short-staffed and morale is down. One employee quit because of all of the 'abuse and neglect.'

Family member · 2026☆☆☆☆

Administrative staff some mailboxes not setup or are full and do not return phone calls even after 3 weeks. Staff shortages, beds not changed and no meal selection available to residents.

Family member · 2025☆☆☆☆

Manor Grove provided the medical care and rehab services I needed to recuperate from a double femur fracture repair. The staff was top notch and I cannot say enough positive remarks to reflect the actual experience I had.

Rehab patient · 2018★★★★★
Source: 67 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.8%
Better than Avg
Here
6.8%
US
19.5%
MO
25.4%
St. louis
16.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility31.6%
Worse than Avg
Here
31.6%
US
15.3%
MO
18.9%
St. louis
16.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
15.4%
MO
23.6%
St. louis
19.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
19.4%
MO
17.9%
St. louis
18.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
12.1%
MO
16.7%
St. louis
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility92.0%
Mixed vs Avgs
Here
92.0%
US
93.4%
MO
84.4%
St. louis
83.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.9%
Better than Avg
Here
83.9%
US
79.7%
MO
63.5%
St. louis
65.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility80.9%
Mixed vs Avgs
Here
80.9%
US
81.8%
MO
65.9%
St. louis
63.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Mixed vs Avgs
Here
1.9%
US
1.6%
MO
2.2%
St. louis
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

29deficiencies
1penalties
Well above state avg (12.0)
25 complaint-triggered

Recent complaints from families triggered serious deficiencies in January 2026 involving medication errors, resident rights violations, and infection control failures that remain uncorrected. The facility shows recurring problems with medication management, safety hazards, and fire safety systems across multiple surveys. While older issues were typically corrected, the most recent complaint-based findings show no correction plans, raising significant concerns about current care quality.

Jan 29, 2026Complaint
21
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0745Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0620Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0887Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Nov 26, 2025Complaint
1
0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Jul 29, 2025Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Feb 20, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 7, 2024Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0524Potential for harm · Pattern

Services Deficiencies

Ensure that gas fire places are out of the reach of patients and can be shut off if unit is working improperly.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0568Potential for harm · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Aug 28, 2023Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Jan 29, 2026

$117,800

Ownership & Operations

Who Operates This Facility

Owner / Operator

Grove at Kirkwood, the

Organization Type

nonprofit

Ownership & Management

Owners

Manor Grove INC

Owner · Organization

100%

Key personnel

Appel, JasonManaging Control - Governing BodyEaton, SheilaManaging Control - Governing BodyEiler, CarolManaging Control - Governing BodyGunby, MarkManaging Control - Governing BodyKeefe, DianeManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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