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Strong Medicare quality ratings; public reviewers often praise beautiful, well-maintained facility. Still worth an in-person visit.
based on 32 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
Aberdeen Heights has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: beautiful, well-maintained facility and engaging social activities and outings. Review the component ratings and current source records before deciding.
Aberdeen Heights presents a polarized experience for families, with long-term residents often praising the beautiful facility, social activities, and friendly staff. However, recent reviews highlight significant concerns regarding high staff turnover, poor responsiveness to call bells, and frustrations with administrative management and dining logistics.
Quality Themes
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Concerns
Rating Trends
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Distribution · 33 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The delays to call bells were inexcusable. 20 minutes and then told she has to wait. And the staff were mean, curt, impatient.”
“The staff has gone above and beyond my expectations in helping her as her dementia progresses. They have wonderful activities, the dining room feels like a restaurant and their rooms are spacious.”
“The amount of money people pay there & the place is filled with agency because the place can’t keep staff. DO NOT PUT YOUR PARENTS THERE.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Aberdeen Heights shows a pattern of recurring infection control problems across multiple surveys, along with issues in medication management and fire safety systems. One family filed a complaint that triggered an investigation into abuse prevention policies. While all deficiencies have been corrected by the facility, the repeated infection control violations and medication error issues suggest ongoing quality oversight challenges that families should discuss during visits.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Aberdeen Heights
nonprofit
Presbyterian Manors of Mid-America
14 facilities nationwide
Owners
Ashfield Active Living and Wellness Communities, INC.
Owner · Organization
Presbyterian Manors of Mid-America INC
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit aberdeenseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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