Aberdeen Heights
Strong Medicare quality ratings; families often praise beautiful, well-maintained facility. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
While Aberdeen Heights offers a beautiful environment and strong social programs, recent reports of high staff turnover and poor responsiveness are concerning. We strongly recommend scheduling a tour to observe staff-to-resident interactions firsthand and asking specifically about their current ratio of permanent staff versus agency workers.
Google Reviews
Google Reviews
32 reviews on Google“Aberdeen Heights presents a polarized experience for families, with long-term residents often praising the beautiful facility, social activities, and friendly staff. However, recent reviews highlight significant concerns regarding high staff turnover, poor responsiveness to call bells, and frustrations with administrative management and dining logistics.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility
- Engaging social activities and outings
- Welcoming community atmosphere
Concerns
- High staff turnover and reliance on agency workers (mentioned by 2 reviewers)
- Poor responsiveness to resident needs and call bells (mentioned by 2 reviewers)
- Management and administrative issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1The facility looks so beautiful and well-maintained; how do you ensure the common areas stay such a welcoming space for the residents?
- 2We love seeing the focus on social outings; could you tell us more about the types of activities and trips planned for the residents each month?
- 3With such a high CMS health inspection rating, what specific protocols do you have in place to handle medical emergencies or sudden changes in a resident's condition?
- 4How do you ensure that the care remains consistent and personalized, even when there might be temporary changes in the staffing team?
- 5What is the process for communicating important updates or daily changes to family members to ensure we are always in the loop?
- 6Could you tell us a bit more about the dining experience and how much input residents have regarding their meal options and schedules?
Personalized based on this facility's data
Key Review Excerpts
“The delays to call bells were inexcusable. 20 minutes and then told she has to wait. And the staff were mean, curt, impatient.”
“The staff has gone above and beyond my expectations in helping her as her dementia progresses. They have wonderful activities, the dining room feels like a restaurant and their rooms are spacious.”
“The amount of money people pay there & the place is filled with agency because the place can’t keep staff. DO NOT PUT YOUR PARENTS THERE.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Aberdeen Heights shows a pattern of recurring infection control problems across multiple surveys, along with issues in medication management and fire safety systems. One family filed a complaint that triggered an investigation into abuse prevention policies. While all deficiencies have been corrected by the facility, the repeated infection control violations and medication error issues suggest ongoing quality oversight challenges that families should discuss during visits.
Aug 15, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
May 7, 2025Routine5
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 7, 2023Routine5
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 7, 2021Routine3
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Aberdeen Heights
nonprofit
Chain Affiliation
Presbyterian Manors of Mid-America
14 facilities nationwide
Ownership & Management
Owners
Ashfield Active Living and Wellness Communities, INC.
Owner · Organization
Presbyterian Manors of Mid-America INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit aberdeenseniorliving.com
Medicare data downloads
Original nursing home datasets
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