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Nursing HomeMedicaid Investigative

Greenfield Healthcare and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1521 West 54th Street, Erie, PA 16509133 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 22 Google reviews

5
4
3
2
1
Greenfield Healthcare and Rehabilitation Center Nursing Home in Erie, PA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (22 vs median 8.0)
  • High staff turnover (57%)
  • High RN turnover (62%)

Bottom 25% in PA · Below recommended RN staffing · Worst in ABRAHAM SMILOW chain · No penalties on record

Source: Medicare data

What this means for your family

While the facility's therapy and activities departments receive high praise, the reports of neglect and slow response times are serious red flags. If you consider this facility, I strongly recommend visiting during off-hours to observe staff responsiveness and verifying the current status of facility maintenance, specifically regarding the reported hygiene issues.

Google Reviews

Google Reviews

22 reviews on Google
Greenfield Healthcare and Rehabilitation Center receives highly polarized feedback, with recent reviews suggesting a potential shift in quality under new management. While some residents and families praise the therapy team and activities, others report severe neglect, including long response times for call bells, poor hygiene, and facility maintenance issues like mold and bedbugs.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean2.0Activities9.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Dedicated therapy staff
  • Engaging activities and events
  • Responsive new nursing leadership

Concerns

  • Excessive wait times for nurse call bells (mentioned by 3 reviewers)
  • Poor hygiene and lack of basic resident care (baths/trash removal) (mentioned by 3 reviewers)
  • Facility maintenance issues (mold, bedbugs, water damage) (mentioned by 2 reviewers)
  • Lack of medical oversight/doctor visits (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.02023(1)2.02024(5)3.42025(16)2.32026(3)

Distribution · 25 analyzed

5
11
4
1
3
0
2
2
1
11

How They Respond to Reviews

5%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility has had some recent maintenance challenges; what is the current plan for addressing building infrastructure and ensuring a clean, safe environment for residents?
  • 2Given the concerns regarding response times for call bells, what is your current protocol for ensuring residents receive timely assistance when they need help?
  • 3I understand there is new nursing leadership in place; how are you working to improve communication and the consistency of daily resident care?
  • 4With the therapy team being a noted strength, how do you integrate those staff members into the daily life and activity schedule for residents?
  • 5How frequently are residents seen by a physician or medical provider, and how do you keep families updated on changes in their loved one's health status?
  • 6Could you walk me through the daily routine for personal hygiene and room maintenance to ensure residents are always comfortable and their living spaces are kept sanitary?

Personalized based on this facility's data


Key Review Excerpts

The staff here cares about their residents. All departments from housekeeping, dietary, laundry to nursing and administration.

Family member · 2025★★★★★

They are treating my 102 y/o grandmother amazingly don’t judge them on the old ownership is all I can say because my grandmother isn’t easy to please so I am pleasantly surprised and would have her nowhere else

Family member · 2025★★★★★

Using a call bell was basically useless as sometimes over an hour went by before any response.. The bathroom had no trash containers so used Depends would be put into room bin and would often go unemptied for two to three days.

Rehab patient · 2024☆☆☆☆
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
89%
Registered nurses for medical care
Total Nursing
3.25hrs
79%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility30.2%
Worse than Avg
Here
30.2%
US
93.4%
PA
87.1%
Erie
89.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility66.3%
Worse than Avg
Here
66.3%
US
95.5%
PA
93.5%
Erie
92.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility30.9%
Worse than Avg
Here
30.9%
US
15.3%
PA
18.4%
Erie
16.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility29.0%
Worse than Avg
Here
29.0%
US
14.4%
PA
17.5%
Erie
15.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.8%
Worse than Avg
Here
25.8%
US
15.5%
PA
17.7%
Erie
16.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
12.1%
PA
8.3%
Erie
10.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility27.1%
Worse than Avg
Here
27.1%
US
81.8%
PA
69.2%
Erie
78.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility39.0%
Worse than Avg
Here
39.0%
US
79.8%
PA
68.7%
Erie
72.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
PA
1.4%
Erie
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
Well above state avg (10.1)
22 complaint-triggered

Families have filed multiple complaints triggering inspections, with recent deficiencies in January 2026 still lacking correction plans. The facility shows recurring problems with care planning, medical records management, and nursing services across surveys spanning three years. While most violations have been corrected, the pattern of repeated issues in resident assessment, medication management, and staff oversight suggests ongoing quality concerns that families should investigate during visits.

Apr 24, 2026Complaint
2
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 27, 2026Routine
17
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0881Minimal · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0030Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0036Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Jan 8, 2026Complaint
3
0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 21, 2025Complaint
1
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 5, 2025Complaint
2
0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Jul 10, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Greenfield Healthcare and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Abraham Smilow

Chain Size

7 facilities nationwide

Chain avg rating: 1.4/5 · Rank 3 of 7 (Worst)

Ownership & Management

Owners

Gfd Snf Opco Holding Company LLC

Owner · Organization

100%

Smilow, Abraham

Owner (parent company)

95%

Key personnel

Kachel, ElizabethManaging Control - Governing BodyRohrbach, CharlesManaging Control - Governing BodySmilow, AbrahamManaging Control - Governing BodyKachel, ElizabethManagerRohrbach, CharlesManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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