Greenfield Healthcare and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (22 vs median 8.0)
- High staff turnover (57%)
- High RN turnover (62%)
Bottom 25% in PA · Below recommended RN staffing · Worst in ABRAHAM SMILOW chain · No penalties on record
What this means for your family
While the facility's therapy and activities departments receive high praise, the reports of neglect and slow response times are serious red flags. If you consider this facility, I strongly recommend visiting during off-hours to observe staff responsiveness and verifying the current status of facility maintenance, specifically regarding the reported hygiene issues.
Google Reviews
Google Reviews
22 reviews on Google“Greenfield Healthcare and Rehabilitation Center receives highly polarized feedback, with recent reviews suggesting a potential shift in quality under new management. While some residents and families praise the therapy team and activities, others report severe neglect, including long response times for call bells, poor hygiene, and facility maintenance issues like mold and bedbugs.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated therapy staff
- Engaging activities and events
- Responsive new nursing leadership
Concerns
- Excessive wait times for nurse call bells (mentioned by 3 reviewers)
- Poor hygiene and lack of basic resident care (baths/trash removal) (mentioned by 3 reviewers)
- Facility maintenance issues (mold, bedbugs, water damage) (mentioned by 2 reviewers)
- Lack of medical oversight/doctor visits (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has had some recent maintenance challenges; what is the current plan for addressing building infrastructure and ensuring a clean, safe environment for residents?
- 2Given the concerns regarding response times for call bells, what is your current protocol for ensuring residents receive timely assistance when they need help?
- 3I understand there is new nursing leadership in place; how are you working to improve communication and the consistency of daily resident care?
- 4With the therapy team being a noted strength, how do you integrate those staff members into the daily life and activity schedule for residents?
- 5How frequently are residents seen by a physician or medical provider, and how do you keep families updated on changes in their loved one's health status?
- 6Could you walk me through the daily routine for personal hygiene and room maintenance to ensure residents are always comfortable and their living spaces are kept sanitary?
Personalized based on this facility's data
Key Review Excerpts
“The staff here cares about their residents. All departments from housekeeping, dietary, laundry to nursing and administration.”
“They are treating my 102 y/o grandmother amazingly don’t judge them on the old ownership is all I can say because my grandmother isn’t easy to please so I am pleasantly surprised and would have her nowhere else”
“Using a call bell was basically useless as sometimes over an hour went by before any response.. The bathroom had no trash containers so used Depends would be put into room bin and would often go unemptied for two to three days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recent deficiencies in January 2026 still lacking correction plans. The facility shows recurring problems with care planning, medical records management, and nursing services across surveys spanning three years. While most violations have been corrected, the pattern of repeated issues in resident assessment, medication management, and staff oversight suggests ongoing quality concerns that families should investigate during visits.
Apr 24, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 27, 2026Routine17
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Jan 8, 2026Complaint3
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 21, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 5, 2025Complaint2
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Jul 10, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Greenfield Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Abraham Smilow
7 facilities nationwide
Chain avg rating: 1.4/5 · Rank 3 of 7 (Worst)
Ownership & Management
Owners
Gfd Snf Opco Holding Company LLC
Owner · Organization
Smilow, Abraham
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit greenfieldhc.com
Medicare data downloads
Original nursing home datasets
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