Nursing HomeMedicaid Medicare 5-star

Green Acres Health and Rehabilitation

Strong Medicare quality ratings; public reviewers often praise compassionate and supportive nursing staff. Still worth an in-person visit.

313 Allen Memorial Drive,sw, Milledgeville, GA 31061|98 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 35 Google reviews

(478) 453-9437 Directions Website

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What this means for your family

Green Acres Health and Rehabilitation has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and supportive nursing staff and effective administrative communication. Review the component ratings and current source records before deciding.

Google Reviews

37 public Google reviews available

Green Acres Health and Rehabilitation receives highly polarized feedback, with many families praising the compassionate, supportive staff and effective communication. However, there are serious, recurring allegations regarding neglect, including reports of poor hygiene standards and staff mistreatment of residents. Families should be aware of these starkly contrasting experiences when considering this facility for a loved one.

Quality Themes

Tap a score for details

Strengths

Compassionate and supportive nursing staff
Effective administrative communication
Proactive approach to resolving family concerns
Strong rehabilitation therapy team

Concerns

Neglect and poor hygiene (e.g., infrequent bathing, cold water) (mentioned by 2 reviewers)
Reports of rude or mistreating staff (mentioned by 3 reviewers)
Pest infestation (roaches)

Rating Trends

Tap a year to see what changed

Distribution · 37 analyzed

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your facility has a 5-star CMS rating for health inspections; what specific protocols do you have in place to maintain this high standard of cleanliness and hygiene in residents' rooms?
2With a 3-star staffing rating, how do you ensure that your nursing team has enough time to provide personalized attention to each resident's daily grooming and bathing needs?
3I see that your team is very responsive to feedback online; what is your formal process for families to voice concerns if they feel a staff member's communication style or care approach isn't meeting expectations?
4Could you walk me through your current pest control management plan to ensure the living environment remains comfortable and sanitary for all residents?
5What does a typical day look like for a resident here, and how do you encourage social engagement among the 98 residents to ensure everyone feels included?
6Given your strong reputation for rehabilitation therapy, how do you coordinate with the nursing staff to ensure that medical care and recovery goals are consistently met during daily routines?

Personalized based on this facility's data

Key Review Excerpts

“The staff quickly made us feel at home and has provided excellent care since we’ve been here. The staff are very kind and friendly. They listen to my concerns and are proactive when she isn’t feeling well.”

Long-term resident's family · 2024★★★★★

“The first time I went to see him I wasn't really satisfied with the way the room was set up as I was worried if he fell out of the bed he would hit his head on the night stand. They resolved that concern very quickly and the next day and there after were great.”

Hospice family member · 2022★★★★★

“The therapy team works wonders along side the nursing team to help get patients back home and with their familys.”

Family member · 2024★★★★★

Source: 37 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.28hrs

38%

Registered nurses for medical care

Total Nursing

3.45hrs

84%

All nurses + aides combined

Staff Turnover

35%

Lower is better (< 30% = good)

RN Turnover

25%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility26.2%

Worse than Avg

Here

26.2%

19.0%

15.8%

Residents on antipsychotic medication

↓ Lower is better

This Facility25.4%

Worse than Avg

Here

25.4%

15.4%

19.9%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility97.0%

Better than Avg

Here

97.0%

93.5%

91.4%

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

4.6%

5.6%

Residents needing more daily help over time

↓ Lower is better

This Facility18.1%

Worse than Avg

Here

18.1%

13.9%

15.3%

Residents vaccinated for the flu

↑ Higher is better

This Facility98.9%

Better than Avg

Here

98.9%

95.5%

95.0%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility86.0%

Better than Avg

Here

86.0%

82.0%

80.3%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility75.0%

Worse than Avg

Here

75.0%

79.8%

78.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility4.3%

Worse than Avg

Here

4.3%

1.6%

2.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

6findings in history

Latest survey: 2 · well below GA avg (6.1)

2 complaint-triggered findings

Families filed complaint reports that triggered deficiencies in 2025 regarding daily care assistance and medication errors, indicating recent care concerns. The facility shows recurring issues with safety systems (fire safety, electrical, sprinkler systems) and resident care quality across multiple surveys from 2022 to 2025. While all deficiencies show correction dates, the pattern of safety and care problems warrants careful consideration during visits.

Aug 14, 2025Complaint2 findings

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Apr 14, 2024Routine1 finding

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Oct 16, 2022Routine3 findings

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Green Acres Health and Rehabilitation

Organization Type

nonprofit

Chain Affiliation

Chain Name

Ethica Health

Chain Size

50 facilities nationwide

Chain avg rating: 3.6/5 · Rank 1 of 48 (Highest rating)

Ownership & Management

Owners

Community Health Systems INC

Owner (parent company) · Organization

Sheffield, Kimberly

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Cable, PaulManaging Control - Governing BodyDavis, GregoryManaging Control - Governing BodyDennis, KathrynManaging Control - Governing BodyNichols, JosephManaging Control - Governing BodyRollins, RonnieManaging Control - Governing Body

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(478) 453-9437

greenacreshealth.org

313 Allen Memorial Drive,sw

Milledgeville, GA 31061

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

35 reviews from families & visitors

Official Website

Visit greenacreshealth.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.