Green Acres Health and Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and supportive nursing staff. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
While many families report excellent communication and compassionate care, the recurring, serious allegations of neglect and poor hygiene are concerning. We strongly recommend scheduling an unannounced visit during the weekend or evening hours to observe staffing levels and cleanliness for yourself before making a decision.
Google Reviews
Google Reviews
32 reviews on Google“Green Acres Health and Rehabilitation receives highly polarized feedback, with many families praising the compassionate, supportive staff and effective communication. However, there are serious, recurring allegations regarding neglect, including reports of poor hygiene standards and staff mistreatment of residents. Families should be aware of these starkly contrasting experiences when considering this facility for a loved one.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and supportive nursing staff
- Effective administrative communication
- Proactive approach to resolving family concerns
- Strong rehabilitation therapy team
Concerns
- Neglect and poor hygiene (e.g., infrequent bathing, cold water) (mentioned by 2 reviewers)
- Reports of rude or mistreating staff (mentioned by 3 reviewers)
- Pest infestation (roaches)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a 5-star CMS rating for health inspections; what specific protocols do you have in place to maintain this high standard of cleanliness and hygiene in residents' rooms?
- 2With a 3-star staffing rating, how do you ensure that your nursing team has enough time to provide personalized attention to each resident's daily grooming and bathing needs?
- 3I see that your team is very responsive to feedback online; what is your formal process for families to voice concerns if they feel a staff member's communication style or care approach isn't meeting expectations?
- 4Could you walk me through your current pest control management plan to ensure the living environment remains comfortable and sanitary for all residents?
- 5What does a typical day look like for a resident here, and how do you encourage social engagement among the 98 residents to ensure everyone feels included?
- 6Given your strong reputation for rehabilitation therapy, how do you coordinate with the nursing staff to ensure that medical care and recovery goals are consistently met during daily routines?
Personalized based on this facility's data
Key Review Excerpts
“The staff quickly made us feel at home and has provided excellent care since we’ve been here. The staff are very kind and friendly. They listen to my concerns and are proactive when she isn’t feeling well.”
“The first time I went to see him I wasn't really satisfied with the way the room was set up as I was worried if he fell out of the bed he would hit his head on the night stand. They resolved that concern very quickly and the next day and there after were great.”
“The therapy team works wonders along side the nursing team to help get patients back home and with their familys.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports that triggered deficiencies in 2025 regarding daily care assistance and medication errors, indicating recent care concerns. The facility shows recurring issues with safety systems (fire safety, electrical, sprinkler systems) and resident care quality across multiple surveys from 2022 to 2025. While all deficiencies show correction dates, the pattern of safety and care problems warrants careful consideration during visits.
Aug 14, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 14, 2024Routine1
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Oct 16, 2022Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Green Acres Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 8 of 48 (Best)
Ownership & Management
Owners
Community Health Systems INC
Owner (parent company) · Organization
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit greenacreshealth.org
Medicare data downloads
Original nursing home datasets
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