Chaplinwood Nursing Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 29 Google reviews

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What this means for your family
Chaplinwood is frequently praised for its compassionate nursing and effective rehab services, making it a strong contender for recovery care. However, because multiple reviewers have raised serious concerns regarding cleanliness and staff responsiveness, we strongly recommend conducting an unannounced tour to observe the facility's hygiene and staff-to-resident interaction firsthand.
Google Reviews
Google Reviews
29 reviews on Google“Chaplinwood Nursing Home receives a high volume of positive feedback from families who praise the compassionate, attentive care provided by the nursing and rehab staff. However, there are recurring, serious allegations from a minority of reviewers regarding facility cleanliness and staff responsiveness. Families should weigh the frequent reports of excellent bedside manner against the specific concerns about hygiene and understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Supportive administrative and social work team
- Welcoming and friendly environment
Concerns
- Facility cleanliness and hygiene issues (mentioned by 2 reviewers)
- Understaffing and lack of responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing ratings, could you walk me through how you ensure consistent, timely support for residents during peak hours?
- 3I’ve read some concerns regarding facility upkeep; what is your current protocol for maintaining cleanliness and hygiene in resident living areas?
- 4Given the 3-star health inspection rating, what specific steps is the facility taking to address those recent clinical or environmental findings?
- 5What does a typical day look like for a resident here in terms of social engagement and activities to keep them active and connected?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with family members?
Personalized based on this facility's data
Key Review Excerpts
“The Chaplainwood Nursing Home staff along with Affinis Hospice staff provided diligent and compassionate care for my father during his stay until his passing. I visited dad there at all hours of the day and night. Dad was properly bathed, fed, and supervised.”
“My mother was admitted to Chaplinwood for the inpatient rehab program. We want to acknowledge CNA Maria for her care, compassion, efforts, kindness, professionalism and friendliness.”
“My husband has been a resident at Chaplinwood NH for 4 years now! ... I can honestly say from day one it Was a positive decision and I’ve never left not one time that I felt like he was not going to be Cared for!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing four complaint-triggered deficiencies, including recent issues with medical care and respiratory treatment. The most recurring problems involve maintaining a safe, clean environment (cited three times across all surveys), medical care quality, and food safety. While all deficiencies show correction dates, the persistence of environmental safety issues and recent family complaints about medical care warrant careful consideration during your visit.
Jun 5, 2025Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 5, 2025Routine1
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Sep 17, 2023Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
May 26, 2022Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 17, 2023
$3,950
Fine
Sep 17, 2023
$3,951
Ownership & Operations
Who Operates This Facility
Chaplinwood Nursing Home
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 41 of 48
Ownership & Management
Owners
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit chaplinwoodhealth.org
Medicare data downloads
Original nursing home datasets
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