Great Lakes Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- High RN turnover (60%)
Below average in MI · Below recommended RN staffing · Above recommended total nurse staffing · $20,885 in fines
What this means for your family
While the facility is modern and offers strong physical therapy, families should be cautious due to consistent reports of slow response times to call lights and medication delays. We strongly recommend visiting during off-hours or weekends to observe staffing levels and asking management specifically how they ensure timely responses to patient needs.
Google Reviews
Google Reviews
35 reviews on Google“Great Lakes Rehabilitation Center receives highly polarized feedback, with some families praising the modern, clean facility and specific staff members, while others report severe neglect. Critical complaints frequently highlight long wait times for call buttons, inconsistent medication administration, and poor communication regarding patient health. Families should be aware that experiences appear to vary significantly depending on the specific shift and staff involved.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Individualized physical and occupational therapy
- Select caring and attentive nursing staff
- Helpful management presence in some cases
Concerns
- Excessive response times for call lights (45-60+ minutes) (mentioned by 4 reviewers)
- Inconsistent or late medication administration (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness to family concerns (mentioned by 3 reviewers)
- Poor hygiene and basic care standards (showering/grooming) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strengths here, how are these programs tailored to meet the specific mobility goals of a new resident?
- 2Could you walk us through your current process for managing and documenting medication administration to ensure residents receive their doses on time?
- 3What is your facility's policy and typical response time for call lights, and how do you ensure that residents receive timely assistance when they need it?
- 4How do you keep families updated on their loved one's care, and what is the best way for us to communicate concerns to management to ensure they are addressed promptly?
- 5What steps are taken to ensure that daily personal care, such as hygiene and grooming, is consistently maintained for every resident?
- 6I noticed your team has been active in responding to feedback online; how does that culture of listening to family input translate into your daily operations and care planning?
Personalized based on this facility's data
Key Review Excerpts
“The facility is great but the service sucks nurses are rarely on schedule with medication running 1 to 1 1/2 hour late not consistent at all I am very disappointed having to wait at least 45 minutes to an hour for service after pulling the call light”
“Great Lakes Rehab Center was supportive of my mother’s care. The nurses listened to my mother’s individual concern and cared for her specific issues. Also, the physical and occupational therapists individualised my mother’s care exceptionally well.”
“The building is beautiful. The staff we encountered last year were not. I was repeatedly brushed off with concerns and would often have to get the doctor involved, everything was a fight, excuses made left and right, bare minimum was done for care unless I was involved”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed three complaints prompting federal investigations, with repeated concerns about accident prevention and treatment quality persisting into 2025. The facility has recurring problems with medication management, fire safety systems, and care planning that appear across multiple surveys. While all deficiencies show correction dates, the pattern of repeated issues in safety and clinical care areas suggests ongoing challenges with maintaining consistent standards.
Jan 14, 2026Routine24
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Feb 18, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 21, 2024Routine16
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 21, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 5, 2023Routine19
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Federal Penalties
Fine
Feb 18, 2025
$21,244
Ownership & Operations
Who Operates This Facility
Great Lakes Rehabilitation Center
for profit
Ownership & Management
Owners
Saginaw Valley Real Estate LLC
Owner · Organization
Hamza Sikander Corporation
Owner (parent company) · Organization
Healthcare Investments, LLC
Owner (parent company) · Organization
Kin Investments, LLC
Owner (parent company) · Organization
Precision Health Consulting LLC
Owner (parent company) · Organization
Rao Investments, LLC
Owner (parent company) · Organization
Wellcare Solutions LLC
Owner (parent company) · Organization
Aboudane, Zakwan
Owner (parent company)
Amin, Altamash
Owner (parent company)
Iqbal, Rashid
Owner (parent company)
Mahfooz, Naveed
Owner (parent company)
Sikander, Hamza
Owner (parent company)
Solh, Wael
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit seniorrehab.com
Medicare data downloads
Original nursing home datasets
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