Graystone Manor Altoona
Families consistently rate this highly — reviewers highlight compassionate and caring caregivers. Schedule a visit to confirm the fit.
based on 17 Google reviews
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What this means for your family
This facility offers a beautiful environment and a staff that is widely recognized for being compassionate and treating residents like family. However, families should investigate the facility's protocols for communicating health changes and verify their current pest control measures following a reported infestation.
Google Reviews
Google Reviews
17 reviews on Google“Families will find a compassionate and caring staff that treats residents like family, with many praising the beautiful, home-like environment. However, there are serious concerns regarding communication during end-of-life situations and a specific report of a pest infestation.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring caregivers
- Beautiful and well-maintained facility
- Knowledgeable and interactive staff
- Welcoming and friendly atmosphere
Concerns
- Poor communication regarding end-of-life care
- Presence of cockroaches
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about how compassionate and interactive your staff is; how do you foster that welcoming atmosphere for new residents?
- 2What specific protocols do you have in place to ensure consistent and clear communication with families, especially during transitions in care?
- 3Could you walk us through your routine for facility maintenance and deep cleaning to ensure all living areas stay pristine?
- 4What kind of daily activities or social outings do you organize to keep the residents engaged and active within the community?
- 5How does the nursing staff handle medical emergencies or changes in health needs during the overnight hours?
- 6How do you approach sensitive conversations with families regarding end-of-life care and comfort measures?
Personalized based on this facility's data
Key Review Excerpts
“The caregivers here really do care! My sweet Aunt has been here for almost two years. Her needs have substantially increased and the staff continues to be so compassionate.”
“A caring and compassionate team led by amazing leaders with high expectations of quality patient care, dignity, and respect!”
“The staff and management team are one of the best! Residents are treated like family and the facility is absolutely stunning.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2020 and 2024, Graystone Manor Altoona underwent nine inspections, resulting in five clean reports and ten recorded violations. Findings from these inspections included various administrative and maintenance issues, such as missing thermometers, incomplete staff training, and a lack of required safety equipment like carbon monoxide detectors.
Nov 6, 2024RoutineCleanReport
No deficiencies found during this inspection.
Oct 3, 2024RoutineCleanReport
No deficiencies found during this inspection.
Jun 6, 2024RoutineCleanReport
No deficiencies found during this inspection.
Jan 23, 2024Routine
A resident struck another resident in the head with a cane, resulting in a head laceration requiring staples.
An unlocked and unattended 90-count bottle of medication and ointment were found accessible in a resident's bedroom.
Nov 15, 2023Routine
No carbon monoxide detectors were present in the home's basement furnace room as required by law.
A resident's private bathroom lacked paper towels or other means of hand drying.
A preadmission screening form was not completed for resident #3 upon their arrival.
Dec 7, 2022Routine
A staff member's first day orientation training was not completed prior to or during their first work day.
Thermometers were missing from the refrigerator and freezer sections in the Private Dining Room and the Staff Room.
Glucometers for three residents were not calibrated to the correct date and time.
May 23, 2022RoutineCleanReport
No deficiencies found during this inspection.
Oct 14, 2020Routine
A camera system was installed throughout the building with twelve cameras in common areas recording residents.
There were no grab bars, hand rails, or assist bars at the toilets in sixty of the bathrooms in the resident rooms.
Ownership & Operations
Who Operates This Facility
Graystone Manor Altoona LLC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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