Hilltop Healthcare and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 51 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (10 vs median 8.0)
Above average in PA · Below recommended RN staffing · Best in ABRAHAM SMILOW chain · No penalties on record
What this means for your family
While the rehabilitation therapy team is frequently praised for helping residents regain strength, the facility struggles significantly with communication and basic responsiveness. Before choosing this center, I strongly recommend visiting in person to observe staff-to-resident interactions and explicitly asking how they handle call bells and family phone inquiries, as these are recurring points of failure.
Google Reviews
Google Reviews
51 reviews on Google“Hilltop Healthcare and Rehabilitation Center receives highly polarized feedback, with some families praising the therapy team and cleanliness, while others report severe neglect and communication failures. Recurring criticisms focus on unresponsive staff, poor phone communication, and concerns regarding basic hygiene and medication timing. Prospective families should be aware of the significant disparity between positive short-term rehab experiences and negative reports regarding long-term care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Clean and well-maintained facility
- Helpful front office staff
- Professional floor nursing during visits
Concerns
- Unresponsive staff and failure to answer phones (mentioned by 4 reviewers)
- Neglect of basic resident hygiene and call bell response (mentioned by 3 reviewers)
- Inconsistent medication and meal timing (mentioned by 2 reviewers)
- Theft of personal items from resident rooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that some families have expressed difficulty reaching staff by phone, what is the best way for us to communicate with the nursing team to get timely updates on our loved one?
- 2I noticed the facility has a strong rehabilitation team; how do you ensure that the consistency of care for therapy carries over into daily routines like medication and meal timing?
- 3To help us feel more secure, what protocols are currently in place to monitor resident rooms and ensure the safety of personal belongings?
- 4I see that the facility maintains a very clean environment; how do you balance those high standards of maintenance with ensuring that residents receive prompt, hands-on assistance with daily hygiene and call button requests?
- 5Since communication is a priority for our family, could you walk us through how you keep families informed when there are changes in a resident's health status or care plan?
- 6What opportunities are available for residents to socialize and engage in activities, and how do you encourage residents to participate in those daily life events?
Personalized based on this facility's data
Key Review Excerpts
“Strong therapy department and they consistently advocate for their residents highest outcomes.”
“Nursing staff were famous for ignoring call bells, and letting residents sit in excrement for extended periods of time.”
“The place is the worst! If you care about your loved ones please don’t let the go there. My family member was ignored. They forgot about him, his meals( and I use that term loosely)were always hours late, his meds were the same way.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems in care planning, nutrition services, and treatment quality, with families filing five formal complaints that triggered federal investigations. The most concerning pattern involves repeated deficiencies in resident assessments and care plan development appearing across multiple surveys from 2024 through 2025, suggesting ongoing systematic issues. While all violations have correction dates, the persistence of similar problems across surveys indicates potential challenges in maintaining consistent care standards.
Mar 19, 2026Complaint4
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Dec 11, 2025Routine8
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 1, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 17, 2025Routine16
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Sep 23, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Hilltop Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Abraham Smilow
7 facilities nationwide
Chain avg rating: 1.4/5 · Rank 1 of 7 (Best)
Ownership & Management
Owners
Ghc Snf Opco Holding Company LLC
Owner · Organization
Smilow, Abraham
Owner (parent company)
Hillel Tropper 2016 Irrevocable Trust
Owner (parent company) · Organization
Lads Avenue Associates LLC
Owner (parent company) · Organization
Moshe Trooper 2016 Irrevocable Trust
Owner (parent company) · Organization
T3 Initiatives LLC
Owner (parent company) · Organization
Travitsky, Baruch
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit hilltophrc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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