Grand River Health Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 8 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (21 vs median 10)
- High staff turnover (85%)
- High RN turnover (57%)
Bottom 25% in MO · Meets national RN staffing standard · Very high staff turnover · Worst in JAMES & JUDY LINCOLN chain · $63,001 in fines · Abuse citation
What this means for your family
The facility is currently receiving high marks for its cleanliness and the positive attitude of its staff. However, because the recent positive feedback is very brief and lacks detail on clinical care, we recommend scheduling an in-person tour to observe daily operations and asking specific questions about care protocols to ensure they meet your loved one's needs.
Google Reviews
Google Reviews
8 reviews on Google“Grand River Health Care is frequently praised by recent visitors for its clean, pleasant-smelling environment and kind, professional nursing staff. While recent reviews are overwhelmingly positive regarding the quality of care and staff demeanor, the facility lacks detailed feedback from long-term residents or family members regarding clinical outcomes or daily routines.”
Quality Themes
Tap a score for detailsStrengths
- Clean, pleasant-smelling facility
- Kind and professional nursing staff
- Attentive care for residents
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on maintaining a clean and pleasant environment, what specific protocols are in place to ensure these high standards of hygiene are consistently met across the facility?
- 2I noticed the facility has had a high volume of state-reported deficiencies recently; could you walk me through the specific steps the leadership team is taking to address these findings and improve overall compliance?
- 3While the nursing staff is frequently praised for being kind and professional, how do you ensure that this level of attentive care remains consistent throughout all shifts and for all 60 residents?
- 4With the current staffing rating being a strong point, how do you integrate your nursing team into the daily social and activity programs to ensure residents stay engaged and active?
- 5In the event of a medical emergency, what is your specific protocol for communicating with family members, and how do you coordinate care with local hospitals?
- 6Since you have a smaller capacity of 60 residents, how does this size allow you to provide a more personalized approach to care compared to larger nursing homes?
Personalized based on this facility's data
Key Review Excerpts
“Wonderful professional, kind nursing staff. Facility clean and smells good.”
“Beautiful home, smells good when you first walk in which is something that is really uncommon in nursing homes! There are wonderful nurses and staff!”
“Great staff! They treat the residents amazing!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
8
measures
3
measures
3
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed reports about protection failures, with the most serious concern being an uncorrected resident abuse case from January 2026. This facility has persistent problems with resident protection and safety, medication management, and fire safety systems. While most deficiencies show correction plans, the pattern of repeated violations across the same safety areas and ongoing abuse protection failures suggest serious quality concerns that families should carefully consider.
Jan 9, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 25, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 27, 2025Routine23
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 27, 2025Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 16, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Jan 9, 2026
$41,615
Fine
Dec 5, 2024
$26,611
Payment Denial
Dec 5, 2024
2-day denial
Ownership & Operations
Who Operates This Facility
Grand River Health Care
for profit
Chain Affiliation
James & Judy Lincoln
56 facilities nationwide
Chain avg rating: 2.5/5 · Rank 46 of 56 (Worst)
Ownership & Management
Owners
Lincoln, James
Owner
Lincoln, Judy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit grandriverhealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.