Grand Pines Assisted Living Center
Limited public data on Grand Pines Assisted Living Center. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 48 Google reviews
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What this means for your family
Grand Pines offers a beautiful, clean environment and excellent social programming, which many families appreciate. However, you must conduct a rigorous investigation into their current staffing ratios and medication management protocols. Ask specifically how they handle dietary restrictions and emergency response, as multiple families have reported concerning lapses in these critical areas.
Google Reviews
Google Reviews
48 reviews on Google“Grand Pines Assisted Living Center receives polarized feedback, with many families praising the facility's clean environment, friendly administrative staff, and enjoyable community events like holiday parties. However, significant concerns have been raised regarding chronic understaffing, inconsistent quality of care, and potential neglect, particularly in the memory care unit. Families considering this facility should weigh the positive social atmosphere against serious reports of poor communication and inadequate attention to resident medical and dietary needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Engaging community events and holiday parties
- Helpful and informative tour process
- Welcoming front-desk and administrative staff
Concerns
- Chronic understaffing leading to neglect (mentioned by 4 reviewers)
- Poor communication and lack of accountability regarding care plans (mentioned by 3 reviewers)
- Inadequate attention to dietary restrictions and food quality (mentioned by 2 reviewers)
Rating Trends
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Distribution · 53 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility is; how does the team ensure this level of care is consistent across all shifts?
- 2We've heard great things about your community events and holiday parties; what kind of social calendar do you have planned for the upcoming months?
- 3How does the administrative team ensure that updates to a resident's care plan are communicated clearly and promptly to the family?
- 4Can you walk us through your specific protocols for medication management and how you ensure accuracy for every resident?
- 5How does the dining team manage specific dietary restrictions and ensure food quality remains high during every meal?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying both the resident and their family?
Personalized based on this facility's data
Key Review Excerpts
“My mom fell and had a brain bleed after getting dehydrated from an outdoor activity. They were given a three ounce cup of warm lemonade. It as 90 degrees with very high humidity.”
“Caring staff. Administration that responds and follows through with all concerns and attempts to address any issues brought to their attention. Family-type atmosphere.”
“One night some how she got out but thankfully they got her pretty quick.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified several areas of concern, including medication administration errors, improper storage of hazardous chemicals, and food safety issues regarding unlabeled items. Additionally, there have been documented delays in staff responding to resident call lights and concerns regarding consistent hygiene care.
Aug 4, 2025Complaint
Resident A was not administered medication in accordance with physician orders.
May 29, 2025Routine
Multiple food items in various refrigerators and freezers were found unlabeled with appropriate open dates, making it impossible to determine if they were safe for consumption.
Clean linen storage area contained non-linen items (coffee maker, iron, and fabric starch), posing a risk for cross-contamination.
Resident A's medication administration record (MAR) was blank for an 8:00 pm dose of Guaifenesin on 5/5/2025, with no documentation explaining why the medication was missed.
Dishwasher sanitization records contained missing or blank entries for April and May 2025, making it impossible to verify if utensils were properly sanitized.
A hazardous and toxic chemical was found in an unlocked bathroom in the assisted living area, accessible to residents with impaired cognition.
Feb 20, 2024Complaint
Resident A experienced average call light response times of 10 minutes, failing to meet the facility's 5-minute standard and resulting in delays for toileting and dressing assistance.
Resident A does not receive showers.
Ownership & Operations
Who Operates This Facility
Grand Pines Assisted Living LLC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit heritageseniorcommunities.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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