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Assisted Living

Christian Haven Home

Families consistently rate this highly — reviewers highlight warm, family-like atmosphere. Schedule a visit to confirm the fit.

704 Pennoyer, Grand Haven, MI 4941760 bedsLicensed & Active
Source: MI LARA — view official record
Google rating
4.5/5

based on 31 Google reviews

5
4
3
2
1
Christian Haven Home Assisted Living in Grand Haven, MI — Street View
Street View

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What this means for your family

While Christian Haven has a long history of compassionate, family-oriented care, recent reports of medication errors and maintenance neglect are concerning. We strongly recommend that you schedule a tour to observe current staffing levels and ask specific questions about their medication administration protocols before making a decision.

Google Reviews

Google Reviews

31 reviews on Google
Christian Haven Home is frequently praised for its warm, family-like atmosphere and compassionate care staff who prioritize resident well-being. However, recent reviews highlight concerns regarding medication management errors and a lack of responsiveness to facility maintenance issues. Families should weigh the facility's long-standing reputation for kindness against recent reports of declining care quality.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean6.0ActivitiesN/AMeds2.0MemoryN/AComms8.0Value5.0

Strengths

  • Warm, family-like atmosphere
  • Compassionate and supportive staff
  • Proactive communication with families
  • Inviting, non-sterile environment

Concerns

  • Medication management errors
  • Lack of responsiveness to maintenance or sanitation issues

Rating Trends

Tap a year to see what changed

234'16(2)'18(14)'20(12)'22(2)'24(8)'26(1)

Distribution · 61 analyzed

5
43
4
10
3
6
2
0
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given your focus on a warm, family-like atmosphere, how do you ensure that residents feel truly at home while balancing the need for consistent facility maintenance and cleanliness?
  • 2I noticed your team is very proactive in communicating with families; what is the standard process for updating us if there is ever a change or concern regarding medication administration?
  • 3What specific protocols or double-check systems do you have in place to ensure accuracy and safety when managing and distributing resident medications?
  • 4Could you walk me through how your staff handles urgent medical needs or health changes during the evening and overnight hours?
  • 5What does a typical social calendar look like here, and how do you encourage residents to participate in activities that foster that sense of community your home is known for?
  • 6How does your team prioritize and track maintenance requests to ensure that the living environment remains as inviting and well-kept as the common areas?

Personalized based on this facility's data


Key Review Excerpts

The staff didn’t just take care of them-they genuinely loved them and made them feel loved and special. Christian Haven isn’t the fanciest building with the largest rooms, BUT...the care is second to

Long-term resident's family · 2019★★★★★

Management knows their residents very well and are in communication quickly with family members when issues arise such as a resident's health changing or needing more care.

Family member · 2019★★★★★

Unfortunately, I found out that this also meant less care and extremely low quality care. My parents had several medication errors occur that caused significant long term harm.

Family member · 2024☆☆☆☆
Source: 31 Google reviews

State Inspection History

State Inspections

Source: MI Dept. of Licensing & Regulatory Affairs

4total
3deficiencies

Key Findings

Recent inspections have identified concerns regarding the timely coordination of emergency medical services and food safety practices, specifically regarding unlabeled food items. Additionally, inspectors found that industrial chemicals were not stored securely in resident bathrooms.

Apr 18, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Aug 1, 2024Complaint
R 325.1921(1)(c)

The facility failed to ensure Resident A received emergency medical services in a timely manner during a low blood sugar event; conflicting evidence existed regarding whether emergency services were called prior to the family member arriving.

Apr 11, 2024Routine
R 325.1979(3)

Industrial chemicals were stored in unlocked cabinets easily accessible to residents in all facility spa bathrooms, presenting a risk of ingestion or harm.

R 325.1976(6)

Food items (condiments, cereal, crackers, juice, milk, deli meat, salad dressing, frozen rolls, etc.) in kitchen and employee lounge storage were not labeled with appropriate open dates, making it impossible to determine if they were safe for consumption.

Apr 11, 2023Routine
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Christian Haven INC.

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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