Gracepointe Crossing Gables
Strong Medicare quality ratings; families often praise beautiful, modern, and clean facility. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
Gracepointe Crossing is highly regarded for its beautiful environment and dedicated staff, making it a strong contender for those prioritizing comfort and quality care. However, families should be aware that the building layout can be confusing for visitors; we recommend asking for a tour specifically focused on navigation and clarifying current visitor policies for the memory care unit.
Google Reviews
Google Reviews
58 reviews on Google“Gracepointe Crossing is widely praised for its beautiful, modern facility and high-quality physical environment that feels more like a hotel than a traditional nursing home. While many families report excellent care and compassionate staff, some visitors have expressed frustration with navigation difficulties due to poor signage and occasional challenges regarding visitor access in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, modern, and clean facility
- Compassionate and attentive nursing staff
- High-quality therapy and rehabilitation services
- Appetizing and well-prepared meals
Concerns
- Difficult to navigate building layout and lack of signage (mentioned by 2 reviewers)
- Restrictive visitor access in memory care unit (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's size of 110 residents, how do you help new arrivals navigate the building layout to ensure they feel comfortable and oriented in their new home?
- 2I noticed your staff rating is excellent; how do you foster such a compassionate environment while managing the current health inspection requirements?
- 3Could you walk us through the daily activity schedule and how you encourage residents to participate in social life here?
- 4Regarding the memory care unit, what is your current policy for family visits, and how do you balance security with the need for meaningful family connection?
- 5Since you actively engage with online feedback, how do you use those insights to improve the daily experience for your residents?
- 6With your strong reputation for rehabilitation services, how does your team coordinate with primary physicians to handle medical needs or emergencies as they arise?
Personalized based on this facility's data
Key Review Excerpts
“They were excellent with therapy and got both of them back on their feet. The staff was out of this world.”
“The building & rooms are immaculate. Food is exceptional. Staff are exceptional & caring. Sharon, the receptionist, is a treasure.”
“My grams had to stay here for a couple of months and frankly I'd visit at odd times but they were always accommodating, professional, nice, and it never smelled bad.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints about accident hazards and supervision issues, which were cited twice and corrected. The facility has a pattern of fire safety and building maintenance deficiencies that recur across multiple surveys, along with occasional issues in infection control and resident assessments. All deficiencies show correction dates, suggesting the facility addresses problems when identified, though the recurring fire safety issues warrant attention during your visit.
Sep 4, 2025Routine6
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 8, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 13, 2024Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Jul 21, 2023Routine6
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Ownership & Operations
Who Operates This Facility
Gracepointe Crossing Gables
nonprofit
Chain Affiliation
Presbyterian Homes & Services
21 facilities nationwide
Chain avg rating: 4.3/5 · Rank 10 of 20 (Best)
Ownership & Management
Owners
Presbyterian Homes and Services
Owner · Organization
Fletcher, Jonathan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit preshomes.org
Medicare data downloads
Original nursing home datasets
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