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Assisted Living

Grace Assisted Living Home

Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.

5372 West Geronimo Street, Chandler, AZ 85226Licensed & Active
Google rating
4.6/5

based on 10 Google reviews

5
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What this means for your family

This facility is highly regarded for its warm, family-like atmosphere and excellent communication with relatives. However, because of a serious allegation regarding financial exploitation and privacy, families should perform due diligence regarding billing practices and communication protocols.

Google Reviews

Google Reviews

10 reviews analyzed
Families can expect a highly compassionate and clean environment where staff members are frequently praised for treating residents like family. While most reviews highlight exceptional care and communication, one reviewer raised serious allegations regarding financial exploitation and privacy issues.

Quality Themes

Tap a score for details
Food5.0Staff10.0Clean10.0ActivitiesN/AMedsN/AMemory10.0Comms10.0Value1.0

Strengths

  • Compassionate and caring staff
  • Clean and inviting atmosphere
  • Strong family communication
  • Supportive environment for recovery

Concerns

  • Allegations of financial exploitation and privacy violations

Rating Trends

Tap a year to see what changed

2345.02021(1)5.02023(3)4.02024(4)5.02025(2)

Distribution

5
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1

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It is so wonderful to see how clean and inviting the atmosphere is here; what are some of the favorite daily activities or social events that residents participate in?
  • 2We noticed how much the management values interacting with families through feedback; how do you typically handle day-to-day communication with us regarding our loved one's well-being?
  • 3Since the staff is known for being so compassionate, how do you ensure that this level of personalized, caring attention is maintained for every resident?
  • 4Can you walk us through the specific protocols in place for handling medical emergencies or sudden changes in health during the night?
  • 5How do you manage the billing and financial aspects of care to ensure everything is transparent and clearly documented for the family?
  • 6What steps are taken to ensure that every resident's personal privacy and dignity are strictly protected within the home?

Personalized based on this facility's data


Key Review Excerpts

My husband is so lucky and blessed to be there during his stroke recovery. I’m able to rest daily knowing he’s well cared for while I’m at work and need help with his care.

Spouse of resident in recovery · 2024★★★★★

His room was clean, he was well cared for, and there was always open communication between us and the staff.

Daughter-in-law of former resident · 2024★★★★★

The caretakers are extremely patient and kind to my father. My Dad suffers from dimentia so their is alot of challenges with his behavior. The staff communicates to me and my Dad in a loving manner.

Son of resident with dementia · 2021★★★★★
Source: 10 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

2total
1deficiencies
Feb 2, 2024Complaint
CleanReport

An on-site investigation of complaint AZ00205386 was conducted on February 2, 2024, and no deficiencies were cited .

Sep 20, 2023Complaint

The following deficiency was found during the on-site compliance inspection and investigation of complaint AZ00195267 conducted on September 20, 2023:

A manager may terminate residency of a resident as follows:R9-10-807.G.1-3Corrected Sep 20, 2023

Based on documentation review, record review, and interview, the manager failed to ensure a residency agreement contained provisions allowing a manager to terminate residency of a resident in compliance with A.A.C. R9-10-807(G), for two of two residents sampled. The deficient practice posed a risk if the resident was not informed of the terms of residency. Findings include: 1. A review of facility documentation revealed a policy and procedure titled "Termination of Residency" (dated in February 2022). The policy and procedure stated "1. A Manager may terminate residency of a resident as follows:... ii. The individual requires continuous medical services, nursing services (unless the facility complies with behavioral health services) iii. The assisted living services needed by the individual are not within the facility's scope of services; iv. The facility does not have the ability to provide the assisted living services needed by the individual' or v. The individual requires restraints, including the use of bedrails." 2. A review of R1's medical record revealed a residency agreement. The residency agreement stated "A. A Manager shall not accept or retain an individual if: a. The individual requires continuous: a. Medical services; b Nursing services; c. Behavioral health services; b. The assisted living services needed by the individual are not within the assisted living facility's scope of services; c. The assisted living facility does not have the ability to provide the assisted living services needed by the individual; or d. The individual requires restraints, including the use of bedrails." However, documentation to indicate the residency agreement contained provisions allowing a manager to terminate residency of a resident in compliance with A.A.C. R9-10-807(G) was not available for review. 3. A review of R2's medical record revealed a residency agreement. The residency agreement stated "A. A Manager shall not accept or retain an individual if: a. The individual requires continuous: a. Medical services; b Nursing services; c. Behavioral health services; b. The assisted living services needed by the individual are not within the assisted living facility's scope of services and a home health agency or hospice service agency is not involved in the care of the individual; c. The assisted living facility does not have the ability to provide the assisted living services needed by the individual; or d. The individual requires restraints, including the use of bedrails." However, documentation to indicate the residency agreement contained provisions allowing a manager to terminate residency of a resident in compliance with A.A.C. R9-10-807(G) was not available for review. 4. In an interview, E1 acknowledged R1's residency agreement did not include the correct provisions for an assisted living facility to terminate residency with a fourteen-day written notice which was required to include the primary condition for which the individual needs assisted l

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References & Resources

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