Gordon Health and Rehabilitation
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
While the facility is consistently praised for its cleanliness and active social calendar, the recurring reports of delayed response times and medication errors are significant red flags. If you are considering this facility, I strongly recommend asking for a tour of the specific unit your loved one will occupy and inquiring about the current nurse-to-patient ratio during night and weekend shifts.
Google Reviews
Google Reviews
28 reviews on Google“Gordon Health and Rehabilitation receives highly polarized feedback, with some families praising the cleanliness and long-term care, while others report severe concerns regarding patient safety and neglect. Multiple reviewers have documented significant issues with slow response times to call lights, medication errors, and a lack of communication regarding medical incidents. Prospective families should be aware of these recurring reports of understaffing and poor oversight, which contrast sharply with the positive experiences of others.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Pleasant physical environment
- Dedicated long-term care staff
- Engaging activities and events
Concerns
- Slow or non-existent response to call lights (mentioned by 4 reviewers)
- Medication administration errors or omissions (mentioned by 2 reviewers)
- Lack of communication regarding patient health incidents (mentioned by 2 reviewers)
- Inadequate assistance with mobility and fall prevention (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your facility has a 5-star CMS rating for health inspections, which is impressive; how do you maintain that level of cleanliness and physical environment for the residents?
- 2With the current staffing levels, what is your facility's specific protocol for ensuring call lights are answered promptly and that residents receive timely assistance?
- 3I understand that medication management is a critical part of care; what specific checks and balances do you have in place to ensure medications are administered accurately and on schedule?
- 4If a change in my loved one's health occurs, what is your standard process for keeping family members informed and involved in the decision-making process?
- 5I see that you have a very active social calendar; could you tell me more about how you encourage residents to participate in these activities and how you tailor them to different mobility levels?
- 6Given the importance of fall prevention, what specific steps does your team take to assist residents with mobility throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“My husband was placed in the rehab part he would turn on his light he would still be waiting 2 to 3 hours with his light still on and he was a chocking hazard.”
“In the three weeks that my mother-in-law has been Admitted into this She has experienced multiple injuries due to a lack of assistance, caught Covid without the being notified, and has had to be taken to the hospital twice.”
“They also do so much for the residents to make their stay as pleasant as they can like having spa days, playing games, special dinners, cookouts and so much more!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who got a urinary tract infection
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing deficiencies in infection control and resident assessment procedures. The facility shows a pattern of issues across resident rights and care planning areas, though all violations have been corrected by the provider. With 4 total deficiencies over 2 surveys and half stemming from family complaints, prospective residents should inquire about current infection control protocols and assessment practices during their visit.
Apr 1, 2026Routine3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 13, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 2, 2023Routine2
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Gordon Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 9 of 48 (Best)
Ownership & Management
Owners
Health Scholarships INC
Owner · Organization
Community Health Systems INC
Owner (parent company) · Organization
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit gordonhealth.org
Medicare data downloads
Original nursing home datasets
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