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Nursing HomeMedicaid

Good Shepherd Nursing Home

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

159 Edgington Lane, Edgwood · Wheeling, WV 26003192 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 87 Google reviews

5
4
3
2
1
Good Shepherd Nursing Home Nursing Home in Wheeling, WV — Street View
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What this means for your family

While Good Shepherd is praised for its clean environment and compassionate dementia care, recent reports of communication failures and safety lapses are concerning. When touring, specifically ask management how they handle resident security and what their protocols are for ensuring staff responsiveness during night shifts.

Google Reviews

Google Reviews

87 reviews on Google
Good Shepherd Nursing Home receives high praise for its compassionate nursing staff and clean, well-maintained environment, particularly regarding dementia care and end-of-life support. However, recent reviews highlight significant concerns regarding administrative responsiveness, security issues involving resident privacy, and potential lapses in monitoring during off-hours. Families should be aware that while many report excellent care, there are documented instances of communication failures and safety oversights.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0ActivitiesN/AMeds3.0Memory8.0Comms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • High-quality dementia and end-of-life care
  • Active chapel and spiritual support services

Concerns

  • Staffing shortages and high turnover affecting care quality (mentioned by 2 reviewers)
  • Inadequate monitoring of resident safety and response times (mentioned by 2 reviewers)
  • Administrative failure to address resident security and privacy issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(17)'20(6)'22(14)'24(2)'26(4)

Distribution · 92 analyzed

5
64
4
9
3
5
2
4
1
10

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that same level of attentive care is maintained even during busy shifts?
  • 2With the spiritual support and chapel services being a highlight here, what kind of daily activities or social events are available to keep residents engaged?
  • 3Could you walk us through your specific protocols for medication management to ensure everything is administered accurately and on schedule?
  • 4How does the nursing team monitor resident safety and response times, especially during the overnight hours?
  • 5What steps are being taken to ensure resident privacy and security are maintained within the facility?
  • 6In the event of a medical emergency, what is the immediate process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

Every department was so compassionate and caring towards my father. My siblings and I are so grateful for all the wonderful care he recieved. They certainly know what their doing when it comes to dementia.

Memory care family member · 2023★★★★★

They helped us get him into our car, lent us the equipment to use while he was in our care, took the time to train us to use the equipment, and helped us get him back into his room safely at the end of the night.

Long-term resident's family · 2023★★★★★

The shortage of staff and the turnover of staff can sometimes be a problem. My dad has to tell them the meds he gets and when he gets them.

Long-term resident's family · 2021★★★★★
Source: 87 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
63%
Registered nurses for medical care
Total Nursing
3.65hrs
89%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
35%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
19.5%
WV
27.0%
Ohio
31.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
15.5%
WV
14.0%
Ohio
20.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
12.1%
WV
7.2%
Ohio
13.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.9%
Worse than Avg
Here
28.9%
US
19.4%
WV
22.3%
Ohio
19.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.3%
Worse than Avg
Here
20.3%
US
14.4%
WV
15.6%
Ohio
12.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
WV
96.7%
Ohio
97.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
81.8%
WV
78.4%
Ohio
84.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.9%
Better than Avg
Here
91.9%
US
79.8%
WV
79.4%
Ohio
87.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WV
1.0%
Ohio
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Near state avg (13.8)

Good Shepherd Nursing Home shows recurring issues across all three surveys in electrical systems maintenance, medication management, and infection control that persist despite corrections. The facility has accumulated 41 deficiencies, with problems in nursing staffing, resident safety, and care planning appearing repeatedly. While all deficiencies were reportedly corrected, the pattern of recurring issues in core care areas suggests ongoing operational challenges that families should carefully consider.

Aug 22, 2025Routine
14
0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Jun 28, 2023Routine
13
0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Mar 30, 2022Routine
14
0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0926Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Good Shepherd Nursing Home

Organization Type

nonprofit

Ownership & Management

Key personnel

Kirsch, DonaldW-2 Managing EmployeeBandi, LawrenceOfficer / DirectorGates, ElizabethOfficer / DirectorKeogler, AnnaOfficer / DirectorYeager, Mary BethOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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