Good Shepherd Lutheran Home
Strong Medicare quality ratings; families often praise compassionate and helpful staff. Still worth an in-person visit.
based on 27 Google reviews

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What this means for your family
While the facility is praised for its community events and supportive staff during family milestones, there are recurring reports of poor hygiene standards and limited access to basic care like showers. We strongly recommend that families tour the facility and specifically ask about the frequency of laundry services and the current policy on shower schedules to ensure they meet your loved one's needs.
Google Reviews
Google Reviews
27 reviews on Google“Good Shepherd Lutheran Home receives highly polarized feedback, with some families praising the staff's compassion and community atmosphere, while others report significant concerns regarding basic care standards. Specific criticisms include infrequent hygiene assistance, such as limited shower schedules and unclean equipment, alongside complaints about food quality and inconsistent staff responsiveness. Families considering this facility should weigh the reported warm, community-oriented environment against these documented lapses in daily care routines.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and helpful staff
- Strong community atmosphere
- Supportive of resident family milestones
- Professional administrative partnerships
Concerns
- Inadequate hygiene and cleanliness (wheelchairs, blankets, shower frequency) (mentioned by 2 reviewers)
- Poor food quality and nutritional variety (mentioned by 2 reviewers)
- Inconsistent or unprofessional staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With a 5-star staffing rating, how do you ensure that staff members consistently maintain the high level of personal care and hygiene standards that families expect?
- 2I noticed some feedback regarding the dining experience; could you walk me through how you manage meal quality and ensure residents are receiving the nutritional variety they need?
- 3Given the recent focus on facility maintenance, what is your current protocol for the regular cleaning of resident equipment like wheelchairs and personal linens?
- 4I see that you actively engage with families online; how do you typically communicate with us if a concern arises regarding a loved one's daily care or comfort?
- 5Could you describe how your team coordinates medical care during an emergency to ensure a seamless transition to higher levels of support when needed?
- 6Beyond the clinical care, what specific activities or community events are currently being prioritized to keep residents socially active and engaged?
Personalized based on this facility's data
Key Review Excerpts
“The only thing I would recommend is laundering the residents blankets more, the ones that are draped on their laps during the days, there is often food smeared on their blankets, and the wheelchairs could be cleaned up as well.”
“They would only let me have a shower once a week. They informed me of this when I requested a shower my fifth day there.”
“Thank you to the staff and Olivia for allowing me to stay the night with my husband Dennis Mescall on our 45th anniversary. You dont know how much we both appreciate this.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Good Shepherd Lutheran Home shows recurring deficiencies across multiple areas, with families filing at least one complaint about abuse response procedures. The facility has persistent issues with fire safety systems, medication management, care planning, and food service that appear in multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing operational challenges that warrant careful consideration during visits.
Apr 17, 2025Routine11
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 2, 2024Routine8
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 2, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 23, 2023Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Good Shepherd Lutheran Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit goodshepherdcampus.org
Medicare data downloads
Original nursing home datasets
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