Country Manor Health & Rehab Ctr
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
Country Manor offers a beautiful campus with excellent amenities, making it attractive for independent or assisted living. However, families considering the rehab or nursing units should be vigilant; please interview the nursing management specifically about their communication protocols and response times for pain management, as these have been recurring points of failure for some families.
Google Reviews
Google Reviews
70 reviews on Google“Country Manor is a large, amenity-rich campus that many families praise for its beautiful facilities, on-site restaurant, and friendly staff. However, several reviewers have raised serious concerns regarding the quality of care in the rehab and nursing sections, specifically citing poor communication, medication management issues, and instances of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Abundant on-site amenities and activities
- Friendly and helpful staff
- Comprehensive levels of care under one roof
Concerns
- Poor communication and lack of updates regarding patient health (mentioned by 2 reviewers)
- Neglect and slow response times for pain medication or assistance (mentioned by 2 reviewers)
- Inadequate staff knowledge of patient medical history (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's extensive campus and amenities, what are some of the most popular daily activities or social programs that residents currently participate in?
- 2I noticed that communication is a top priority for our family; what is your standard protocol for updating family members on changes in a resident's health or medical status?
- 3How does your nursing team ensure that they are fully briefed on a resident's specific medical history and care plan during shift changes?
- 4When a resident requires assistance with pain management or urgent needs, what is the typical process for ensuring a timely response from the care staff?
- 5I appreciate that the facility takes the time to respond to feedback online; how do you incorporate that family input into your ongoing staff training and quality improvement efforts?
- 6With a 5-star staffing rating, how do you manage the workflow to ensure that residents receive consistent attention throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“I am a 35 year veteran of nursing and the staff at Country Manor are exceptional.”
“The communication was horrible, within 5 weeks she had pressure sore on her heel, and bottom, which we weren't updated on.”
“The 1st night I was there my call button for pain meds was ignored & I was neglected for 3 hours & I cried until it was answered.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
5
measures
7
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Country Manor Health & Rehab Center has 8 federal deficiencies across 3 surveys with no complaint-triggered violations, suggesting families haven't filed formal reports about care concerns. The facility shows recurring issues with safety systems (fire alarms, sprinklers, emergency power) and quality of care including infection control and dental services. All deficiencies have been corrected by the facility, indicating responsiveness to identified problems.
Apr 14, 2026Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Jan 23, 2025Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 30, 2023Routine8
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Oct 12, 2022Routine2
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Country Manor Health & Rehab Ctr
nonprofit
Ownership & Management
Owners
Foundation for Health Care Continuums
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit countrymanorcampus.org
Medicare data downloads
Original nursing home datasets
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