Good Samaritan Society - Red Oak
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 5 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 5)
Bottom 25% in IA · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in GOOD SAMARITAN SOCIETY chain · $45,990 in fines
What this means for your family
While some families report positive interactions with direct care staff, the facility has faced recent criticism regarding administrative communication and responsiveness. When touring, we recommend testing the facility's responsiveness by calling the front desk and observing how quickly staff address visitors at the entrance.
Google Reviews
Google Reviews
5 reviews on Google“Good Samaritan Society - Red Oak receives polarized feedback, with recent reviews highlighting significant concerns regarding administrative responsiveness and the quality of care provided to long-term residents. While some family members express gratitude for the staff's treatment of their loved ones, others report distressing experiences involving poor communication and a lack of reciprocal care for former employees.”
Quality Themes
Tap a score for detailsStrengths
- Clean facility environment
- Attentive direct care staff
Concerns
- Poor administrative responsiveness and communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on improving administrative processes, what is the best way for families to receive timely updates and communicate with the management team?
- 2With the facility having a 4/5 staffing rating, how do you ensure that the direct care staff have the time and support needed to maintain the clean, comfortable environment mentioned by residents?
- 3Since there have been recent state-level findings, what specific steps is the leadership team taking to address these areas and improve the overall quality of care?
- 4How do you keep families informed and involved when there is an urgent medical change or a health emergency involving a resident?
- 5What does a typical day look like for residents here, and how do you encourage social engagement given the current size of the community?
- 6How does the administrative team handle family concerns or feedback to ensure that issues are resolved quickly and effectively?
Personalized based on this facility's data
Key Review Excerpts
“My older brother lives there. I am very grateful for the care he gets. The staff is very good to him .”
“I guess atleast he died before I had to wait outside your front doors for 10 minutes after getting attitude from whoever answered the phone on the 10th ring.”
“Knowing what they put my grandmother through after all she’s done for the center breaks my heart. She worked many many years there, when it was her turn for care they couldn’t reciprocate it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who fell and were seriously hurt
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Good Samaritan Society - Red Oak has a concerning pattern of complaint-triggered deficiencies, with families filing reports about issues including treatment and care quality, accident prevention, pressure ulcer care, and failure to report suspected abuse. The facility shows recurring problems across care planning, infection control, food safety, and emergency preparedness that persist across multiple surveys. While all deficiencies show correction dates, the frequency of complaints and repeated violations in core care areas warrant careful consideration during your visit.
Apr 23, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 18, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 17, 2025Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Apr 17, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 3, 2024Routine8
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Aug 12, 2025
$29,894
Ownership & Operations
Who Operates This Facility
Good Samaritan Society - Red Oak
nonprofit
Chain Affiliation
Good Samaritan Society
92 facilities nationwide
Chain avg rating: 3.0/5 · Rank 78 of 88 (Worst)
Ownership & Management
Owners
Sanford
Owner · Organization
The Evangelical Lutheran Good Samaritan Society
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit good-sam.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.