Good Samaritan Society - Albert Lea
Strong Medicare quality ratings; families often praise friendly and compassionate nursing staff. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
The facility is highly regarded for its dedicated nursing staff and effective rehab programs, which are great assets for recovery. However, be prepared for potential hurdles in administrative communication; we recommend documenting all interactions and requesting direct contact information for the clinical team early in the process.
Google Reviews
Google Reviews
12 reviews on Google“Good Samaritan Society - Albert Lea receives praise for its friendly, compassionate staff and effective rehabilitation services, particularly in physical therapy. However, families have reported significant frustrations regarding administrative responsiveness and communication during the assessment and discharge processes. While the facility is noted for its cleanliness and welcoming environment, potential residents should be aware of inconsistent administrative follow-through.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Effective physical therapy services
- Clean and well-maintained facility
- Welcoming and professional atmosphere
Concerns
- Poor administrative responsiveness and communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the high staffing rating, how do you ensure that the nursing team maintains that high level of personalized attention throughout the day?
- 2I noticed some feedback regarding administrative communication; could you walk me through the primary way families receive updates on their loved one's care or facility changes?
- 3With the physical therapy services being a noted strength, how are those programs integrated into the daily routine for residents who need them?
- 4What steps are being taken to enhance the dining experience and variety of meal options for residents?
- 5Regarding the recent health inspection findings, what specific improvements have been implemented to address those areas and ensure ongoing compliance?
- 6How does the facility handle medication management to ensure accuracy and timely administration for residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff are really nice and friendly. From Joe to Sharon to Nikki to Rebecca to Jackie. Everybody treats you the same. Most places ignore you, but the staff there rather it's the director, the nurse , the helper, the cook and even the janitor. They always come and ask what you need.”
“Their Physical Therapist, Ms. Ann, is the most awesome therapist!!! She has helped me immensely return to life. The staff try their best to care for the patients.”
“We toured the home, looks great. But have been trying to get a call back from assessment team and it is non existent. 4 calls left and no response.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports leading to 6 deficiencies, including a recent serious abuse protection violation that required immediate correction. The facility struggles with recurring fire safety issues, infection control, and resident care quality across multiple surveys. Most deficiencies show correction dates, but the pattern of repeated violations in fire safety systems and the complaint-triggered abuse concerns warrant careful consideration before visiting.
May 13, 2026Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Apr 24, 2025Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Feb 11, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 11, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 10, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 2, 2024Routine10
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Feb 11, 2025
$17,345
Ownership & Operations
Who Operates This Facility
Good Samaritan Society - Albert Lea
nonprofit
Chain Affiliation
Good Samaritan Society
92 facilities nationwide
Chain avg rating: 3.0/5 · Rank 30 of 88
Ownership & Management
Owners
Sanford
Owner · Organization
The Evangelical Lutheran Good Samaritan Society
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit good-sam.com
Medicare data downloads
Original nursing home datasets
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