Gonzales Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 74 Google reviews
Watch Gonzales Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- High RN turnover (57%)
Bottom 25% in LA · Critically understaffed (RN) · Worst in NEXION HEALTH chain · $92,032 in fines · Abuse citation
What this means for your family
While some families report positive experiences with the rehab team and front-office staff, the recurring reports of neglect, slow response times, and poor wound management are serious red flags. If you consider this facility, we strongly recommend conducting unannounced visits during weekends and evenings to verify staffing levels and asking for specific protocols regarding wound care and family notification.
Google Reviews
Google Reviews
74 reviews on Google“Gonzales Healthcare Center presents a stark contrast in experiences, with many visitors praising the friendly, welcoming staff and clean environment, while others report severe concerns regarding neglect and poor clinical oversight. Families frequently highlight issues with call light response times, inadequate staffing levels, and failures in wound care or medication management. Prospective families should weigh the positive reports of short-term rehab success against the serious allegations of neglect in long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming front-office staff
- Clean and well-maintained facility
- Effective short-term rehabilitation therapy
- Helpful admissions and administrative support
Concerns
- Neglect and failure to respond to call buttons (mentioned by 6 reviewers)
- Chronic understaffing leading to poor care (mentioned by 4 reviewers)
- Poor wound care and infection management (mentioned by 3 reviewers)
- Lack of weekend support or assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; how do you ensure this level of cleanliness is maintained throughout the night and on weekends?
- 2We are so glad the front office team has been so welcoming to us; how does the administrative staff communicate daily updates or changes in care to family members?
- 3What specific protocols are in place to ensure that call buttons are answered promptly and that residents are never left waiting for assistance?
- 4Can you walk us through your process for medication management and how you monitor for any potential errors or missed doses?
- 5How does the nursing team handle wound care and infection prevention to ensure residents stay healthy and comfortable?
- 6What kind of daily activities or social engagement programs do you have planned to keep the residents active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was attentive and always made sure my mom was comfortable and cared for. Her therapy team was wonderful as well she made real progress.”
“I personally , Charlene Julien want to thank some of they employee by name for help me with Mrs. Janice. I take my hat off to them: Ms. Donna Chenervert, Kalyn Green, Lakesha Barker, Charmaine Jackson, Quavonna Burton, and Royce Stewart. They were my family.”
“My dad has been wearing a diaper since his surgery, but today my mom had to go there to clean him up because apparently the staff couldn't be bothered.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious ongoing problems with protecting residents from abuse and neglect, with families repeatedly filing complaints that triggered 63% of the 54 total deficiencies found. The most persistent issues involve abuse protection, care planning, and medication management, with the same problems recurring across multiple surveys despite claimed corrections. Given the pattern of repeated complaints and the facility's apparent inability to maintain lasting improvements in critical safety areas, families should exercise extreme caution and strongly consider alternative options.
May 7, 2025Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 10, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Nov 6, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Sep 18, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Sep 5, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Aug 14, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Aug 14, 2024
$84,014
Fine
Jan 22, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Gonzales Healthcare Center
for profit
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.3/5 · Rank 34 of 51 (Worst)
Ownership & Management
Owners
Nexion Health of Ohi INC
Owner · Organization
Nexion Health Leasing, INC.
Owner (parent company) · Organization
Nexion Health, INC.
Owner (parent company) · Organization
Bolt, Bretton
Owner (parent company)
Kirley, Francis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Ascension Oaks Nursing & Rehab Center
< 1 miNursing Home · Gonzales, LA
Landmark South Nursing & Rehabilitation Center
9.3 miNursing Home · Baton Rouge, LA
Chateau D'ville Rehab and Retirement
10.4 miNursing Home · Donaldsonville, LA
Old Jefferson Community Care Center
11.2 miNursing Home · Baton Rouge, LA