Ascension Oaks Nursing & Rehab Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 21 Google reviews
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What this means for your family
While some families report positive social engagement and successful rehab stays, the facility has a persistent history of serious complaints regarding neglect and cleanliness. We strongly advise families to conduct unannounced visits during weekends or evenings to verify staffing levels and the quality of care provided during off-hours.
Google Reviews
Google Reviews
21 reviews on Google“Ascension Oaks Nursing & Rehab Center receives deeply polarized feedback, with recurring reports of neglect, poor hygiene, and unprofessional staff behavior. While some families and rehab patients report positive experiences with specific staff members and activities, the facility faces serious allegations regarding patient safety, lack of supervision, and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful staff (in select cases)
- Engaging activities for residents
- Effective short-term rehabilitation care
Concerns
- Neglect and lack of adequate supervision (mentioned by 5 reviewers)
- Unsanitary living conditions and dirty rooms (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
- Understaffing and staff distraction (phones/smoking) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a 3-star rating for staffing; what specific steps are you taking to ensure residents receive consistent supervision and attention throughout the day?
- 2Given that cleanliness has been a point of focus for families, could you walk me through the daily housekeeping and deep-cleaning schedule for resident rooms?
- 3I see that you are very active in responding to feedback online; how do you incorporate that family input into improving the daily dining and care experience for residents?
- 4Since the reviews highlight some great engagement in your activity programs, what are some of the most popular ways residents currently spend their time here?
- 5With the current CMS health inspection ratings, what is your process for addressing and remediating any identified deficiencies to ensure a safe environment?
- 6How does your team handle communication with families when a medical concern arises, and what is your protocol for ensuring timely updates during an emergency?
Personalized based on this facility's data
Key Review Excerpts
“There were numerous falls that we were not even called about. We found out while visiting from bruising. There were times we would visit and her breakfast tray was still in her room not touched, even though it was lunchtime.”
“Mom has been very happy there! She’s made good friends & keeps busy. They always have fun activities for the residents to do & participate in.”
“Neglectful...lack of supervised staff...jail food...mistreatment moving residents by grabbing back of pants giving wedgie...uncaring CNA's sitting around on phone not helping residents...broken equipment...dirty rooms...traumatizing showers.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring safety and supervision concerns, with accident prevention deficiencies appearing across multiple surveys and prompting family complaints. The most frequent problem areas involve food safety and handling, accident prevention and supervision, and resident protection from abuse or neglect. While all deficiencies show correction dates, the repeated issues with maintaining safe environments and proper supervision suggest ongoing operational challenges that families should discuss directly with facility management before making placement decisions.
Jun 12, 2025Routine8
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 5, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 17, 2023Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jul 19, 2023Complaint1
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Sep 9, 2022Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jun 26, 2024
$150,326
Fine
Mar 5, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Ascension Oaks Nursing & Rehab Center
for profit
Chain Affiliation
Central Management Company
21 facilities nationwide
Chain avg rating: 2.5/5 · Rank 7 of 21
Ownership & Management
Owners
Kisatchie Health, LLC
Owner · Organization
Prico, INC
Owner · Organization
Maumalanga, Holly
Owner (parent company)
Zimmerman, Freda
Owner (parent company)
Price, Teddy
Owner (parent company)
Price, Teddy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit ascensionoaksnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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