Golden Villa
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 16 Google reviews
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What this means for your family
While some families find the staff to be compassionate, recent reviews contain alarming reports of medical neglect and hygiene failures. If you choose this facility, you must implement a strict plan for after-hours monitoring and frequent unannounced visits to ensure hygiene standards are being met.
Google Reviews
Google Reviews
16 reviews analyzed“Families should exercise extreme caution due to serious allegations of patient neglect, hygiene issues, and HIPAA violations. While some family members praise the caring nature of the staff, recent reviews highlight critical failures in monitoring residents after hours and managing medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Caring and kind staff members
- Engaging community programs and events
- Friendly front-desk reception
Concerns
- Neglect of patient hygiene and monitoring
- Lack of communication and responsiveness after 6pm
- HIPAA violations and mishandling of personal property
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how kind and caring the staff is here; how do you ensure that this level of compassion is maintained during every shift?
- 2What specific protocols are in place to ensure residents are kept clean, comfortable, and well-monitored throughout the day?
- 3Since we know the front desk is so friendly, who is our primary point of contact if we have a question or concern after 6:00 PM?
- 4Can you tell us more about the community programs and events available to keep residents engaged and active?
- 5How does the nursing team handle medical emergencies or urgent changes in a resident's condition during the overnight hours?
- 6What steps does the facility take to ensure that residents' personal belongings are kept secure and that their private information is always protected?
Personalized based on this facility's data
Key Review Excerpts
“My mom had a highly infectious disease, in her urine and they left her feces in the toilet for over 8 hours not caring. Left her lying in bed in a wet diaper not getting her up.”
“They broke hippa violation over and over when my dad was their for rehab. When he was admitted as a resident, he was there one week and fell and broke his hip due to their negligence.”
“I must say that I am very pleased, staff is very caring and kind. Now I know my dad made the correct choice because he did have a choice.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Golden Villa shows concerning patterns with families filing multiple complaint reports about medication management, safety hazards, and basic care quality. Recurring issues include accident prevention (appearing in 5 surveys), medication services, food safety, and care planning. While all deficiencies show correction dates, the persistent nature of safety and medication problems across recent years warrants careful consideration during any facility visit.
Mar 25, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 11, 2026Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Dec 9, 2025Complaint1
Environmental Deficiencies
Keep all essential equipment working safely.
Nov 13, 2025Complaint1
Environmental Deficiencies
Have policies on smoking.
Jun 24, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 4, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 31, 2025
$48,649
Fine
Feb 16, 2024
$73,567
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
GOLDEN VILLA HEALTHCARE LLC
MICHAEL J HERRING
Chain Affiliation
Caring Healthcare Group
14 facilities nationwide
Chain avg rating: 3.2/5 · Rank 9 of 13
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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